Service was appalling

Holiday Taxis - www.holidaytaxis.com
★★★★☆
3.9
76.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Cynthia287's review of Holiday Taxis - www.holidaytaxis.com

“Service was appalling”

★☆☆☆☆

written by Cynthia287 on 19/04/2018

Booked a private taxi at Malta Airport. They gave me and my children a shuttle bus which was not what I paid for. Took us an extra 20-30 mins due to having to stop for everyone. Flight was delayed by 1.5 hours but they had my full flight details and there was no reason not to provide the paid service. The woman at the airport desk for Supreme Travel who this job is contacted to, was rude and upresentable. Pls see her - red hair and clothes that were too casual even for the gym.

On the way back, they left me stranded during rush hour and I almost missed my flight. NO ONE turned up!!! My hotel called them 3 times and they said the driver was on the way. After waiting an hour, I had to call my own taxi through the hotel.

Never use this company!!! They cannot deliver what you pay for. Still no apology. Rude service and actually... no service to me yet I have been charged. Go with someone else.

Holidaytaxis's Comment

Written on: 20/04/2018

Dear Customer,

I am sorry to hear that you experienced issues with your most recent transfer with us in Malta.
At holiday taxis we endeavour to provide all of our customers with the highest standard of travel, and are always grateful to receive feedback from our customers when they feel that this has not been delivered, so that these matters can be reviewed and improved.

Please do rest assured that I have made note of your comments regarding the service provided upon both your arrival and return, and passed these on to the appropriate department so that this can be looked into internally.
If this experience is something which you would like to submit an official complaint regarding, or request a refund for, then please do email us with your booking reference, the information listed in your review here, and any further details.

We do very much hope that, in spite of the above, you had an enjoyable time away.

Best wishes,

Ellie

Customer Services

Reply to this comment
Was this review helpful? 0 0