never again

Click here if this is your business
★★★☆☆
2.6 / 5
38% of users recommend this
Click here if this is your business
  • Ease of booking

  • Security

  • Value For Money

westonrd71's review of Manchester - Toad Parking

★☆☆☆☆

“never again”

Written on: 15/04/2018 by westonrd71 (1 review written)

now called CAREPARKS, i have used this service for years and no complaints, arrived 27th march 18 at 4.00am,in pouring rain, parked in arrivals line up, no sign of driver to help with cases, went in office to book in, they could not find my pre booked order even though i had all info with me so had to fill in another form with all info off my order booking, went out to board bus but my cases where not loaded and still no sign of driver, so put wife on bus (she is only partially sighted) and made 2 trips with cases (got soaked) from car about 30 yards away, the main reason we book this park is because of the help we get with our luggage as we are both 80, all the other people on the bus loaded their own cases, driver eventually showed up never spoke a word and drove off, dropped off at all 3 terminals and never left his seat to help anybody, back from holiday phoned for pickup, put in hold queue but after a minute cut off, rang again, same thing hold then cut off, rang again and got answer, gave car details and told no record of me returning today (3rd april), bus came in while i am still on phone so rung off, bus was packed, standing room only, in fact we and 4 other people had to get off so the driver could move cases around to get our and others cases on got to car park and again driver made no attempt to help any body went to get my car key but it had been given out to one of the who bring the cars out for pick up but they were all stood in group 5 or 6 of them talking around the back off office, got key off person who had it and went to get car my self about thirty yards away and drove back to where my luggage was, so by by CARE PARKS you have seen the last of me and to warn other elderly people you will not get any HELP their workers,

  • Ease of booking

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1