I foolishly looked at the reviews the clue is in the title. Over 1500 reviews and was over 4.5 out of 5 stars. Well my experience when it came to dropping of the vehicle was very good, the time keeping was as the instructions. The issue was when it came to collecting the car. I rang and was told 20-25 minutes for the car to arrive on a Sunday evening at 9.45pm. The person told me, I had missed my slot because the flight was 15 minutes late. I did not buy it, but I accepted it. 25 minutes later, I call back and now the same guys says he is probably stuck in traffic. I explain there is no traffic on a Sunday evening, if you are going to make an excuse make a good one. He says he will ring the driver, but he is on the way to you. The guy has the cheek to say some people wait 40-45 minutes, I replied, then they are foolish for using the service. 10 minutes later I phone back again, and ask for an update. The guy says 5 minutes, so I ask where the base is, how far are you from terminal 2? At this point the driver says "I am busy, phone in the morning or e-mail, I don't have time to answer all your questions" A further 10 minutes passes my a car arrives, an embarrassed looking man gets out, I don't rant or rage, I asked him where the traffic jam was?, the driver says "there was no traffic jam". I then ask how may is the base from terminal 2 and the driver replies "about 1 mile away", then he continues to say "i'm sorry I was only given the keys 5 minutes ago" The driver continues to confirm they are very busy. These people are about taking the money and not providing the service. Please avoid.

We parked our car for our holiday and the only thing good about iparks on this parking experience was that did not keep us waiting. But on our return after a very tiring long haul flight we signed the return car documents with out a very good check. so we did not notice until we had been the car for short time that there was terrible smell of stale cigarette smoke. We check the car propally the next morning an found that not only did the car reek of stale smoke but the ashtray was also missing. I reported this to Iparks who said they would rectify this by having the car valeted and replace the ashtray, also they offered me a discount if and when I used them sgain (some hopes) after many phone call an emails nothing happened. So now sold the car. I would suggest that you think twice before using the Iparks parking service.

Ipark secure limited When I landed in heathrow the other morning I recieved an email stating that I was to find another form of transport home! Later I found out that my car was among 40 cars which were vandalised on their 'secure site' yet they have no video evidence or eyewitnesses, with all 4 tyres punctured and most of my panels keyed I don't know how any form of security wouldn't have seen this going on unless there happened to be no security on site. Having made numerous phone calls to see when they will repair my car and return it to me I am still waiting for a response. Looking through their terms and conditions they say "1.6 The car parks will accept liability for proven acts of negligence. Claims cannot be considered once your vehicle has left the site/terminal so please check you vehicle carefully before leaving." Well not keeping the car secure is an act of negligence. They also tried to get me to remove my car through the services of a removal company like 'the AA' if I had of done this then I would be liable for it. One employee tried telling me that just pumping up my tyres would be enough to get me about 150 miles home and that the vandals would have just let the tyres down by hand by pushing in the valve (I doubt that anyone would have the patatience to do that to 40 cars possibly 160 tyres). When I asked for insurance details the firm refused to tell me their details. If anyone else has had the same experience (their should be 40 of us) then we should all get together and send in one lawyer to get compensation for everyone.

We called them as soon we cleared baggage claim. 2 hrs 50mins later we got the car! Each time we called them, they said it would be 20 minutes. They were meant to valet the car but that wasn't done either. Terrible service! When we called them to find out where they were, a driver from another company heard me and laughed and said "you'll be waiting hours for that lot!"

We booked in march, for a December holiday. 45 minutes away we started ringing there meet and greet contact. The number didn't work. We had to do emergency parking that cost 360 pounds,

Don't touch them! We booked these people for our holiday in September at a cost of £71 and were told to ring them 40 minutes before arriving at Heathrow. When we did this the mobile no. kept saying ivalid number, and the landline no. cut off as soon as it connected. We were forced to use Heathrow long stay at a cost of £223 or miss our flight. All attemts to contact them by email or though their 'contact us' tab have failed. They have now changed their name from ipark airport to ipark secure but the logo and web page are exactly the same. We rang iport secure who said that they had been operating for four years, but when I told them of our booking date (June)they changed their story and said they had bought the company just after our booking, but coudn't say when this was. They then hung up.

Booked and paid for " meet and gree"2 weeks parking in June this year.. was sent a txt.5 days before travel stating they would be unable to honour our booking.. then nothing.. had to bookand pay again and am still fighting for Refund of My £70.. Look on trip advisor... most people would not reccoment... BE WARNED .. DO NOT USE THIS COMPANY. Just wish We had checked reviews before booking them!!

Cancelled my booking claiming works required to their car park ! This absolutely contradicted conversation with their own employee some 2 days previously. - Refund never received despite false promises received and now all phones no longer answered. Emails not returned and letters ignored. Recourse via credit card company only option left open to recoup costs. They would appear to continue to trade live nonetheless via web portal and I have reported them to Paypal for suspect fraudulent activity. Based on my impression and experience I would not recommend this Company to anyone as they would seem to be trading in a fraudulent manner, effectively obtaining advance payment monies by deception. AVOID AT ALL COSTS