Garbage phone support

Ryanair - www.ryanair.com
★★★☆☆
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Ryan1945's review of Ryanair - www.ryanair.com

“Garbage phone support”

★☆☆☆☆

written by Ryan1945 on 26/07/2022

No doubt they'll say there was some temporary problems but at the end of the day it's now 2022 not 1991 and I have to say, you (RyanAir) just cannot operate a support business like this in 2022.
First issue is customers on 30 minutes hold which is borderline acceptable
Second issue was sent to a concierge who claims there is a massive delay on the line
Third issue concierge put me through to a support person who also claims there is a massive delay on the line.
Amazingly, this support person started having a normal conversation with me without the delays 30 seconds into the call without noticing the delays had gone.
If you can't guarantee phone call work over international lines in 2022, upgrade you're network, fix latency problems, change your telecoms operator or better still, get someone in who knows what they are doing. Just absolute garbage.

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