Kenya Airways

Travelled April 2016.

Comfortable seating.

Ok in flight entertainment.

Terrible terrible food (both trips)

Delayed in Lusaka for 3hrs+ over an extra unexplained passenger on the flight. We were informed this was a safety precaution. After hours of boarding pass inspections, disembarking from the plane and standing on the tarmac under the blazing sun, the crew Realised later that the extra passenger had been there all along on the previous flight from Nairobi to Lusaka and had not been noticed.(safety my toenail)

Delay had stretched into lunchtime but no meal was offered once back on board, arrived extremely hungry at my destination where I had to wait over an hr to get my luggage. This was only to find they had managed to damage my cling-wrapped suitcase beyond repair.

I'll be traveling on the same route soon, but definately not on KQ ever again

My journey from Heathrow to Nairobi in the new dreamliner

In my opinion:

the Air cabin crew were rude and surely, example I did not take breakfast so had no cup, when the attendant came round with tea, I said yes please, the reply was, you have no cup so you cannot have any tea, this was not said in a pleasant manner, then I was just ignored. That is just one example of the poor service provided. The food was just plunked down not quite thrown at you.

Food quality and choice. Very poor quality it was difficult to identify what you were supposed to be eating.

No choice in what you were given.

Seating

Comfort of seating. Not very, even got a numb bottom with these seats.

Very little room between seats. If the passenger in front of you puts the seat back it nearly touches your face.

Entertainment was good

Avoid this airline if you possible can. budget airlines are better.

If you wish to reach your destination at all, avoid travelling this airline!!

Two cancelled flights, one with two hours notice and the other with no notification at all. We were placed on a completely different airline in order to reach our destination. Suppose that was 'helpful' in the sense that they got us to our designation by any means possible.

No help what so ever with regards to claims on missed connection flights that had to be re purchased.

I personally will never fly this airline again.

Treat this like a bus ride and you will not be disappointed. Never had a problem with many flights from UK to Kenya. Only fault has been worn out seats on some flights - pretty hard and uncomfortable. food was passable, drinks were fine. Staff always polite and helpful.

Last year Kenyan Airways cancelled flight resulting in 2 day layover on what was meant to be a 5 hour flight from Dubai. This was because the Kenyan delay missed onward connection. This information was given in the check-in queue! Hotel accommodation was sorted for only 30% of passengers; rest had to fight it out! Full circle- today. flight from Zambia delayed 3 hours to Nairobi, Kenya Airways advised by email...why? Do we all walk around connected on the internet! Why not use SMS like every other airline so we are not all waiting in the airport for 3 hours. Surname on ticket wrong had to go to office Kenyan Airways to change, but advised will be OK no change needed. Then told in Zambia won’t get on plane without name added. Had to rush to send $90US to amend. Kenya Airways Dubai office, you walk in and wait and wait.....staff on smartphones listening to music and you just wait. Service a joke. So choose any other airline. Ethiopian has been recommended.

Baggage delayed on flight from Amsterdam on 22May 2014. Turned up 36 hours later, no explanation, no apology. Had to phone about 20 times to locate it. Tracer website not updated at all and useless. Far from professional service. Do not fly Kenya Airways.

I have been traveling to Africa for over 25 years. This is by far the worst airline I have ever flown. The incompetence starts with the CEO and migrates all the way throughout this airline. They stranded over 100 people at NBO with a 20 hour flight delay. The delay was due to having the wrong flight paperwork and their inability to fix the problem. Incompetence is a kind descriptor. Most people missed their connections to Europe and beyond. Kenyan Airlines made no effort to assist anyone. People were literally stranded at the airport. We were lucky to be able to purchase last minute seats on a European Airline.

Be warned - if Kenyan Airlines delays your connection - YOU ARE ON YOUR OWN. This could really mess up your trip {inbound} or become an expensive delay to get home.

This airline managed to lose money last year which speaks volumes.

This was the first time I had flown with Kenya Airways. The flights were booked for me as I was on an organised trip through a travel agent.

On the way out my entertainment system didn't work properly. A fellow passenger asked the staff if they could do something in which the stewardess replied we will reset it. She didn't reset it.

In general on the flight the staff were few and far between, seeing if passengers were OK and all them seemed unhappy to be there. It was quite depressing.

When we arrived in Nairobi before waiting to get a connecting flight, were were not given any information and had to find out for ourselves.

The return journey was the flight(s) from hell. With a code sharing partner our flight leaving was really delayed which meant we missed our flight from Nairobi to London. When speaking to the staff at the transfer desk all we were told was that we would have to get the same flight the next day. I managed to find out there was a flight to Amsterdam leaving first thing in the morning and asked if we could fly to Amsterdam and then London. After waiting 1 1/2 hours a member of staff came back and said they would do this. They then took all of our original luggage labels and told us to come back nearer the time of our flight. We were told we would be able to sepnd a few hours in a hotel which wasn't to far, but representative never turned up, so we spend the night in the airport.

Leter that morning still not having seen our luggage, we were given the new labels after going back to the transfer desk.

The flight to Amsterdam left late, which means we almost missed our connection. Agin the staff were not great on the plane. The randomly gave out blankets, when I asked for a drink the steward initally got my request wrong. When coming in to land we were told all flights before 17:00 to go to the transfer desk.

The biggest annoyance is, is that they hardly give out any information. They need to be more helpful to passengers in transit.

So, you're required to identify your bags before you get on the plane, and before they put your bags on the plane. You're supposed to identify them again when you get off the plane so that you can get them transferred to your next flight...but in between, in Nairobi, there's a disorganized mountain of luggage that holds your bags for you.

I was getting back onto the plane and my bag was no longer with everyone else's luggage. Instead, I was escorted to an area under the airport where I was asked to find my own bag. Thank God mine was bright orange or else I would never have found it among the countless black suitcases I was allowed to sift through by hand.

This, I do not think, should be the practice...

Frequent cancellations, inexperienced and unatractive inflight crew