Terrible Airline from top to bottom

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Kenya Airways
★★☆☆☆
1.9
From 52 reviews
27.0% of users recommend this

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MMAfrica's review of Kenya Airways

“Terrible Airline from top to bottom”

★☆☆☆☆

written by MMAfrica on 10/03/2014

I have been traveling to Africa for over 25 years. This is by far the worst airline I have ever flown. The incompetence starts with the CEO and migrates all the way throughout this airline. They stranded over 100 people at NBO with a 20 hour flight delay. The delay was due to having the wrong flight paperwork and their inability to fix the problem. Incompetence is a kind descriptor. Most people missed their connections to Europe and beyond. Kenyan Airlines made no effort to assist anyone. People were literally stranded at the airport. We were lucky to be able to purchase last minute seats on a European Airline.

Be warned - if Kenyan Airlines delays your connection - YOU ARE ON YOUR OWN. This could really mess up your trip {inbound} or become an expensive delay to get home.

This airline managed to lose money last year which speaks volumes.

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