written by brice1306 on 13/02/2014
B777-300ER. Economy class. reading light didn't work, footrest broken, AVOD didn't work. Cabin filthy with waste tissues and rubbish strewn round cabin . Toilets filthy with urine on floor and used tissues on floor. Childs soiled nappy hanging out of bin.
Female cabin crew looked scruffy. They were rude, unhelpful and thoroughly unprofessional.
Food was terrible.
AVOD "entertainment" choices were very poor. Films outdated and TV choices were very poor.
There was nothing to like about Air India. They fail at every level and do not understand or seem to care about their customers. Their customer offer is extremely poor. I am not surprised that the FAA has downgraded them for poor oversight. Avoid this second rate airline at all costs.
As rated by our community of reviewers