Disgusting Customer Service

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Wizzair
★★☆☆☆
1.6
From 161 reviews
20.0% of users recommend this

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479O'Keefe's review of Wizzair

“Disgusting Customer Service ”

★☆☆☆☆

written by 479O'Keefe on 30/01/2017

I had to cancel my flight due to miscarriage, when I asked for refund I was told no!! The Customer Service quoted serval regulations including policy of cancelling flights 14 days before the travelling takes place, it didn’t matter to them that I lost my baby on the same day as I suppose to travel. Clearly I didn’t have influence on my health and reasons preventing me from travelling. Eventually as a “good will gesture” I was offered 50% of the fee to be in my Wizzair account. I don’t ever want to use them again as they an absolutely disgusting and incompetent. Just to compare I got the free refund from Ryanair for the same reasons no problem with them.

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