Terrible Customer Service

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Wizzair
★★☆☆☆
1.6
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Eileenw259's review of Wizzair

“Terrible Customer Service”

★☆☆☆☆

written by Eileenw259 on 07/02/2016

Booked the flight for my parents for 23rd December 2015. The flight has been cancelled because of fog so plane has landed in different town. That was a hour drive from the airport were my parents were waiting.
They have offered them another date which was 27th December 2015! So no Christmas with my parents, spent £300 for the tickets for a week spending with my parents. Instead of that I should be happy with 3 days they will spend with us.
Called wizzair customer service who insured me I will get my money back as I had to buy a tickets with a different airline for the following day.
I spent £70 for calling wizzair customer service!!!
Called them 3 times and every time they insured me money will be refunded I just need to send them a complaint letter.
I spent £70 for calling wizzair customer service!!!
Which I did, they replay?
Unfortunately we cant give you a refund as your parents has agreed to change their flights and cost for the calls cant be refund!!!
I am disgusted with the services they have provided!!!

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