WOW Air Reviews - www.wowair.com

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★★★☆☆
2.8 / 5
43% of users recommend this
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Summary

"WOW air is a new Icelandic company in the travel industry, offering attractive fares from Iceland to various destinations in Europe. The fleet consists of Airbus A320 aircrafts. Our top priority is safety on board and we will guarantee professionally trained staff to meet all safety standards in the industry."
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Latest Reviews

★★★★★

“Awesome!”

Written on: 26/10/2017 by Hays252 (1 review written)

Flew from Paris to Baltimore, with a layover in Iceland. Airfare was cheap and flights went smoothly and were on time. No issues whatsoever. I would fly with them again!… Read Full Review

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★☆☆☆☆

“The most terrible airline flying across the Atlantic”

Written on: 27/04/2017 by ywVaughan194 (1 review written)

I have never met a worse airline in my life..Even one star is too much for this airlineDirty aircraft with smell of sweat have not been removed for many weeks...Aircraft are so dirty that any disease can not be ruled out I wonder why The Health Department USA allows WOW aircrafts use US Airports...THere is no elementary service on board the aircrafts..Toilets very dirty with the smell of urine...Crew members are rude and do not know English well...Please beware of this airline… Read Full Review

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★☆☆☆☆

“Terrible Airline with zero customer service!!!”

Written on: 26/01/2017 by Carlson99 (1 review written)

My wife and I scheduled a flight with this airline to take a trip with another family. We were delayed at the Frankfurt, Germany Airport all day with zero information until the flight was ultimately cancelled. The excuse was a broken plane, but the flight crew never showed up to the gate at all. It was Friday the 13th, so I am sure that they had no intentions of ever flying, sadly. The other family we were traveling with received a refund for their cancelled flight; and I called about an hour… Read Full Review

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★☆☆☆☆

“Uncomfortable and not that cheap at the end”

Written on: 23/01/2017 by Isabelle53 (1 review written)

I took WOW to go to Reykjavik as their tariffs were quite attractive. But considering that the ticket is uncluded a place to seat and a cabin baggage the size of a lady handbag, the low tariff is becoming quickly pretty expensive. We didn't even had a glass of water for flight of 3h30, we had to buy a bottle. The seats are small and uncomfortable. On my way to Reykjavik my neighbour was a tall and large guy that was almost not fitting I to the very narrow space of the seat. And even with free… Read Full Review

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★★☆☆☆

“not worth it”

Written on: 17/11/2016 by Coynenm92 (1 review written)

They are not consistent at all with their carry on policies. They just want to make extra money. They are also always late. therefore, if you have a connecting flight, make sure there is a large gap between. Not worth booking with them in my opinion no matter how good the deal may be… Read Full Review

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★★★★★

“WOW Air - Wow!”

Written on: 17/10/2016 by Tillyp72 (2 reviews written)

Flew to Iceland with WOW Air last week. No delays, plenty of room, good snacks! Flight attendants were helpful and plane was lovely and clean! Flew with other airlines (The blue ones and oranges ones - not mentioning names!) WOW Air was a much higher standard than any other short haul flight I have been on! Well done wow air - one happy customer here :)… Read Full Review

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Officermurphy's Response to Tillyp72's Review

Written on: 26/01/2017

More than likely a shill account. WOW Air has no customers that would take the time to leave anything other than a negative review.

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Tillyp72's reply to Officermurphy's Comment

Written on: 26/01/2017

Haha. Definitely not. I went to iceland with them last year. Much better than any other short haul flight I've been on! Maybe, just maybe, I like to take the time to leave a good review! Why not. :)

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★☆☆☆☆

“Worst customer service ever”

Written on: 19/09/2016 by Cheyanneh187 (1 review written)

Couldn't even book the flight, the customer service was terrible when we called with a problem. The call center staff were rude and the online chat facility mostly ignored us, shockingly bad… Read Full Review

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★☆☆☆☆

“after reading the reviews i won't be flying WOW!”

Written on: 20/01/2016 by Drakecp71 (1 review written)

after reading the reviews i won't be flying WOW!… Read Full Review

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★☆☆☆☆

“Can't reach them”

Written on: 12/05/2014 by Tyshawnf382 (1 review written)

I made a reservation with wow air and I did not received any confirmation. I saw that the amount was debited on my bank account so I tried to call them in order to cancel it. I is not easy to reach them. I am French and the French number does not answer and there is a voice-mail speaking Icelandic. I tried to write some mails but they don't answer it. I tried to Icelandic number but it is the same thing with no answer... I nearly have the impression that Wow air is a fake company because they… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/06/2013

Just got back from a 10 day break in Iceland with my wife and 3 boys. Most people myself included hate all the nonsence that goes with making a short haul flight. Wow were excellent the staff were helpful and made you feel very welcome and nice to see the cabin crew interacting with the children on board. The plane was tidy and clean. Nice to have seat numbers so there was no pushing and shoving to get the best seats. Going out from Gatwick we were allowed to put as many bags in the hold gratis… Read Full Review

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★★★★★

“Fantastic new Airline Hightly Recommend”

Written on: 01/03/2013

my partner and i have just returned from Iceland, I cannot fault the WOW airline,on both the inbound and outbound h the crew and the atmosphere on board the aircraft. We were all made to feel like individual passengers, and nothing was too much trouble for the cabin crew. the plane left on time, were were offered pillows and blankets, which i have never known before form an airline, and i have travelled a fair few miles by plane. Excellent, first class trip, and well done to the crew that made… Read Full Review

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★★★★★

“Good Service”

Written on: 05/01/2013 by Siwan3 (3 reviews written)

I had originally booked with Iceland Express and then they were taken over by Wow Airline. I was worried that things wouldn't work out - but i got explainatory emails from Wow. As my original flight was no longer running - i was offered alternative flights or money back. I telephoned Wow - as i prefer to speak to a human being - they were very helpful and didn't rush me into a decision. I ended up flying a day later (at a better time) and returning a day later ( at a better time). It didn't… Read Full Review

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★☆☆☆☆

“What an unprofessional airline”

Written on: 03/01/2013

I dealt with Wow airline in the change over period and actually ended up having to take time off work to go to Gatwick Airport to sort out the issue.The e-mail I received for the airline was so bizzare and so I thought I had been scammed as did other people including my Boss. I consider us to be reasonably intelligent. The staff at Gatwick had minimal information about WOW. The flight itself was fine. However I sent a letter to WOW air on the Ist November 2012 and true to form have received… Read Full Review

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★★★★★

“WOW Air - highly recommended”

Written on: 07/10/2012 by hogsback8 (2 reviews written)

WOW Air is a new airline flying to and from Iceland. I was nervous of booking them because there was little information/reviews available. But I booked them one way and Iceland Express the other way as the days and times worked for me. Iceland Express cancelled their flight (because they had not sold enough tickets!) so I booked the other way with WOW Air. WOW Air was great - all on time, well run, courteous staff… Read Full Review

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