written by dnutig on 07/07/2017
Extra bag fees that were not told about when I booked through United web site. Called customer service 3x but got 3 different answers about upgrading. Will never fly United again. Using Rhapsody in Blue as their theme song and slogan "The Friendly Skies" is a shame to make you forget how terrible they are. Could have booked for $200 less on a discount airlines. United pretends not to be a discount airline but they are, Worst customer service around. No wonder they drag people off plains against their will, the only thing they care about is profit, not customer satisfaction.
As rated by our community of reviewers