Bait & Switch

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United Airlines
★☆☆☆☆
1.4
14.0% of users recommend this
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dnutig's review of United Airlines

“Bait and Switch”

★☆☆☆☆

written by dnutig on 07/07/2017

Extra bag fees that were not told about when I booked through United web site. Called customer service 3x but got 3 different answers about upgrading. Will never fly United again. Using Rhapsody in Blue as their theme song and slogan "The Friendly Skies" is a shame to make you forget how terrible they are. Could have booked for $200 less on a discount airlines. United pretends not to be a discount airline but they are, Worst customer service around. No wonder they drag people off plains against their will, the only thing they care about is profit, not customer satisfaction.

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