My first experience with Turkish Airlines has been very poor. I bought for about $A14,500 2 Business class tickets Sydney-Italy-Malta-Sydney (all via Istanbul). All for travel in August and September 2022. Turkish Airlines did major flight changes with two flight cancellations - the first change meant that our flight from Istanbul to Italy departed 5 hours before we had even landed in Istanbul. The second major change was that our sunday dep;arture from Italy was now Saturday and resulted in a planned 18 hour stopover in Istanbul Airpoirt. Our agent (who is the biggest in Australia) cancelled our tickets and after 7 weeks we are still waiting for the refund. Turkish AIrlines have told our agent that refunds take 12 weeks to process. Of course we have already had to pay for the replacement airline tickets and the cancellation is only a result of Turkish AIrlines cancelling flights With experience like this I cannot recommend Turkish AIrlines to anyone and would never choose them again.

Travelled with my family during last holiday, the staff are not trained, they do not care about their passengers at lot. left us trended at the Istanbul airport for over 24hours, promised accommodation they knew was not available. Turkish airline is not equipped for international flight or handling of multi-racial passengers. The worst so far in this line of industry.

Flight was late taking off, service was slow, Food wasn't that great. Specially the breakfast omelet. Three hours delay coming back from Istanbul to Toronto. Missed my conection through Toronto. Had to stay over night, lost a day at work. Turkish Air didn't accept any responsibility since my connection from Toronto was on a diffeent itinerary. Their dealy cost me additional $950. I will ever again travel with them.

My item was stolen from my suitcase which I trusted with Turkish airlines , I reported it but it's fallen on deaf ears they can't be bothered to help

My suite case it been openend most item been stolen what a bad in Turkish airport atarttuk airport I lost valuable items the case been rip from the side ,very bad

Turkish Airlines is a great company. I've flown with them internationally and domestically within Turkey. The long haul flights are easily the most comfortable overseas flights I have ever taken, and I have taken quite a few. I always fly economy. It 'feels' as if the seats areas are larger. I don't know if they do this on purpose, but most of the time on the international flights the airplane has been about 2/3 full or less meaning plenty of room to stretch my long legs (I am 6ft 3in, about 2 meters tall). On a one hour domestic flight, we received drinks and nice sandwiches. The plane for domestic flights are also very large with much more space than what can be found with American domestic flights. And, the food is good. Once, I missed my flight and got stuck in New York. Because I was connecting with two separate tickets on two separate airlines, Turkish Air had no obligation to help me. They rebooked my flight for a fraction of the asking price. The staff is always very helpful and seem genuinely concerned. I have read a lot of these negative reviews. Undoubtedly, complications are possible, but Turkish is a fantastic carrier. I also see that most of these airline reviews are negative. I suppose that angry people are more likely to write reviews than happy ones.

Flight from Oman to Istanbul delayed from start service personal very unhelpful the whole trip was awful never again I only will fly direct even when more expensive mist my connection flight to London although not my fault never never again

On a very long flight, LAX to IST, the crew was very helpful and attentive. Leaving on time, and the seats were fairly comfortable in coach. Had to layover in Istanbul for connecting flight to Ukraine, all hotel and breakfast on their dime. Connecting flight on time and also comfy. Very good food and drinks on both flights.

Our party of six recently embarked on a trip to Turkey and for this we chose to travel with Turkish national airline even though we heard lots of horror stories about this airline we thought we would decide for ourselves. We called their booking office to book our flight and the person who dealt with us had Very poor English. It was so bad we could hardly understand what was he saying it took us ages to communicate with him and was a very frustrating experience for all parties. We planned to go from 5th to10th October and that is what we told him but due to his poor understanding of basic English he didn't understand correctly and booked our tickets from 6th to 10th October. We complained about this horrible mistake and we were told that they will listen to the conversation and let us know the outcome. With not long to go before we were due to travel out this was nail biting and so we kept on calling them to find out what was going on but they sent us an email after a week telling us it was me not the adviser who made the mistake. Two of our friends who had taken time of work accordingly then lost a whole day from their holiday. We were very disappointed as now we had only three days to enjoy our trip instead of four days. Their customer service is unprofessional as most of their advisers don't have good English which is very frustrating for customers and above all things we were duped into believing it was our fault. We event offered to hear the recording so we could hear for ourselves want had happened during the conversation with the staff member. I would NOT recommend this airline to ANYONE. They are looking out for number one themselves and the old custom of the customer is always right doesn't apply here even if you are indeed in the right. Poorest customer service I have ever come across in my entire life.

These other reviews are complete fabrication. This is a great airline. You all should be ashamed of yourselves!

Having searched for flights between Manchester and Kuala Lumpur, Turkish Airlines proved highly competitive so we decided to give them a try. All four flights where on time and the aircraft's clean and presentable. The female flight attends and staff in Istanbul particularly however where brisk and unfriendly bordering on being rude. Whilst they big deal of the meal service by dressing up as chefs and delivering menu's in reality once the attendants reached our seats there was only one meal available and not the selection of drinks advertised. They did attempt to please though and one particular steward even went to the trouble of fetching lemonade from first class for us. Good value when consider the cheap ticket cost however Turkish Airlines cannot be compared with the likes of Malaysian Airlines and KLM who's service is always perfect. I notice incidental that there ticket prices have risen sharply this year, so it doesn't look like we will be flying with them again.

My flight was allowed to leave ohare fieils knowingly The airport in turkey was shut down Landed in a snow storm waiting five hour to get off flight to find total chaos Worst travel experiance ever No customer services offered

They are theives they stole my bag, I will never ever fly with them again. They have the worst customer service

I booked with the TA cause the transit time for london to kathmandu was just under 2 hours. I actually paid £400 extra just for the connecting time as it was important cause my wife and little son were travelling to kathmandu....and to my dismay, they had to wait for 5 hours before they can fly off to kathmandu.....yeah the costumer service was so awaful that they would not what is going on.....Paid all that money for no reason...should have checked the review before buying the tickets.... Please don not ever fly from this airlines.....genuinely gutted...

A lot of exciting pr and hype but no customer service or diligence ... no follow through, arrogant staff. A wild air line whose growth cannot be supported by the current airport in istanbul ... the airport is too crowded and dangeroud. Airport (touted to be the world's largest) cannot be built soon enough.