The Best & the Worst!

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TAP Portugal
★★☆☆☆
1.6
From 119 reviews
16.0% of users recommend this

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williamjdominik's review of TAP Portugal

“The Best and the Worst!”

★★★☆☆

written by williamjdominik on 30/01/2013

TAP Portugal at the airport in Salvador, Brazil is a disaster. Complete incompetence. Someone needs to go there and sort it out. The employees are not trained properly. They don't even know how to organise a group to line up for check-in. Numerous people were cutting into the check-in and getting away with it and most of the TAP employees could have cared less! A lot of customers were angry and frustrated. Others had simply given up and accepted the hopeless situation. Complete mismanagement!

On the other hand, the TAP Portugal employees in Lisbon were highly efficient. I was extremely impressed with the check-in process: it was well organised and quick! The contrast between TAP Portugal in Salvador and TAP Portugal in Lisbon is incredible: almost two different companies! I commended one TAP employee at the airport for the wonderful check-in process.

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