Waiting for TAP to go Bankrupt!

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TAP Portugal
★★☆☆☆
1.6
From 119 reviews
16.0% of users recommend this

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Guest's review of TAP Portugal

“Waiting for TAP to go Bankrupt!”

★☆☆☆☆

written by on 22/09/2012

Avoid TAP! I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours, no apologies - nothing. That was still ok as we were going on holiday. On our return flight, TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad, which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and check in again at T4. The check-in staff were not very pleasant when we still asked for our luggage to be sent to final destination, and told us to go to customer service, and not surprisingly the person there was quite rude too. So, we had no choice, but to check-in to London, and hoping with the 3-hour connecting would be sufficient. Then the flight was delayed 30 minutes, and then it was delayed 2 and half hours, which would be impossible for us to catch the connecting flight. We had to call Etihad and change our flight - at extra cost plus hotel room. Never, ever fly TAP!

If TAP goes bankrupt, maybe some other airline can turn it around.

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Lifepro's Comment

Written on: 23/09/2012

I can not agree with you more.I saw that someone complained to EU and EU took TAP to court. EU won and TAP had to pay the customer for damages. I think everyone who was a victin must do this. It is beyond imagination that a European country's national airline is so terrible . How can you trust them that they really do the technical check and preparation of the planes for the flights ?

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Kristina_Ben's Comment

Written on: 27/09/2012

The delays are rarely caused by the airline itself, most of the cases it's with the airport traffic, aircraft or weather conditions. if you book your your tickets separately it doesn't matter if the airlines work as partners you have to check in again as you haven't booked the route on 1 ticket, also when traveling to some countries you need to clear customs when you connect.

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Lifepro's Comment

Written on: 26/10/2012

We recently flew from Tenerife to Lisbon via Madrid with Iberia Airlines. A few days later we returned home with TAP portugal.
We were afriad that TAP would lose our luggage. Because we had problems with booking and when we researched we found that they lose luggeges too. That did not happen by TAP ! However our luggages were lost by Iberia Airlines. They found it after 24 hours and brought to hotel in Lisbon. This happened first time in my life after close to 500 flights !! What was more interesting that the hotel staff were not at all suprised that we lost our luggage like it is a routine event. They even told us stories about others who lost too !! Same way the GroundForce in Lisbon Airport was so cool. They said that things like this happen all the time but they almost always find the luggages !
I think there is something wrong somewhere here. I can not accept that in the middle of europe losing lugggages become a routine thing.

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