Always a problem with TAP.

TAP staff will never check you in without finding some kind of problem. They still feel that somehow they have to make things difficult for you. I have travelled with them for many years but I still prefer other airlines when tickets are available. For some reason the staff feel that they are better than you and treat you with disrespect and don't value any comments you may have.

I am always on edge before my flight, especially from Lisbon. The problem is the attitude of their staff, on board not so bad, but at the airport it's awful. The contact centre is just as bad.

Every time you ring for a query or to simply book a flight, everyone tells you something different. Prices also vary when you try to change dates of your flight but no reason is given so you never know why. They are reluctant to answer questions which can only make me think that they don't actually know themselves.

In general the flight itself is comfortable but I would say they need to work on the attitude of their staff towards their passengers.