written by IsabellPennington on 01/08/2014
Staff was not rude to me, but indifferent with no empathy what so ever. I suppose this is expected from a monopoly and no one else flies to the Azores. I'm assuming the main role of the ground staff is customer service, but my experience is that SATAs staff can't be bothered to deal with us, it's like they can't engage or acknowledge your presence.
I hope the SATA executives are dealing with this, if they are, great, wish them best of luck. If not then they are lame ducks and sack them. But being a government owned airline in Portugal, you probably can't fire a dead person.
Now I understand when the MBAs at my company say "Culture eats strategy for breakfast", SATA is dragged down by a bad and rancid business culture.
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