Philippine Airlines Reservations Problems

I had previously written a review (not on this site) which was quite flattering relating to an actual flight, but this is regarding reservation woes.

I booked a flight online from Dumaguete to Manila and a flight from Manila to Bangkok both on PAL (not on same ticket - too expensive.

Later I received a flight advisory changing the domestic flight to half an hour later, meaning the connection (arrive T3, depart T2) became tight. I asked the office at DGT airport to change to the morning flight but they said I have to pay more than P2k each (3 pax). I asked why I have to pay, since PAL changed the schedule, but they said they can't change it unless I pay.

I looked around for somewhere to complain and found PAL Feedback. They ask for loads of info they could simply get off their computer with ticket number or reservation reference, I guess that is because most feedback are complaints, few people bother to "commend", so they make it difficult, so you will give up. So, I filled up the form and sent it off.

I guess it's no coincidence that you cannot keep a record of your submission, since they didn't bother to acknowledge or reply to my submission. So I tried again with a reminder through the same feedback site. This proved to be even more difficult. After filling up all info again, I couldn't send because I forgot the Captcha, so I did that and clicked send again. But it came back because it said I hadn't entered my e-mail ad twice, so I did. then it came back for another Captcha which I completed and clicked sent, only to find that all the information I had entered had been wiped out and I would need to enter it all over again.

At which point, realizing I'd been beaten by stupidity, I gave up.