Unbelievable

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Monarch - www.monarch.co.uk
★★☆☆☆
2.1
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ZionSutherland's review of Monarch - www.monarch.co.uk

“Unbelievable”

★☆☆☆☆

written by ZionSutherland on 20/06/2017

Monarch want to charge me £35 for a standard 'no show' letter to give my travel insurance after I contracted food poisoning and was unable to go on holiday. The return airline... Ryanair was without charge as well as skypark,(airport parking), and the booked hotel.
I contracted food poisoning 12 hours before the flight and was bed ridden for 5 days. Doctors confirmed campylobacter gastroenteritis but because I did not..... could not.... cancel prior to departure, a cancellation fee is still applicable.... £25!
So... I could not show up for my holiday.... fever of over 110.... couldn't quite phone Monarch and cancel my flight.... then ask for a no show letter and was requested to pay a cancellation fee and cost of a generic letter.
I don't want money from Monarch.... my insurance company will hopefully pay.
Where are their morals and empathy for someone who legitimately was very ill and could not take their seats.
Shame on this customer relations team:
Never use Monarch again....

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