Do not use Iberia

This company is dishonest !! Just take a look at their Facebook page with hundreds of people complaining from all over the world.

They are the best at ignoring our several refund claims. It is impossible to receive proper information. After a month of waiting, they are still trying to contact the "refund department" to check the status of my claim. Obviously the "refund department" is a secret thing that cannot be reached under any mean. This company ignores not only their customers but also the aviation laws.

Our flight with Iberia was horrendous. We had a 5 hours delay without any explanation nor apologises. During the 5 hours, no food/water was given, as the law request. The vegetarian meal I had ordered was non-existent, they gave me banana instead (for a 10hour flight). The staff was extremely rude throwing biscuits at our faces and making racist comments. When we finally arrived to our destination, our 4 bags were lost. it was extremely difficult to contact their customer service to know where our bags were. It took them a week to find them, even though they had tags with our name and address.

DO NOT USE IBERIA!