Good travel experiance, bad customer service

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DillanEnglish414's review of Germanwings

★★★☆☆

“Good travel experiance, bad customer service”

Written on: 18/06/2014 by DillanEnglish414 (1 review written)

The travel itself is good. like with the normal airline, including a simple refreshment if travelling on the Smart fare. However, I got a bad experience with my baggage claim. My baggage got damaged on flight 4U 9773, I submitted the claim upon my arrival in DUS and was told I have to email it also to info@baggage.germanwings.com within 7 days which I did, but they never responded. I tried twice. Also tried to call the customer phone line, but they told me they can only handle reservation requests... so I guess this is how they deal with claims - ignoring them.

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