They have forgotten about customer service

I have been a frequent flyer of Frontier Airlines for many years. I enjoyed the TV in the backrests of the seats in front, and the great Customer Service. The TV's are gone along with the good customer service. I will no longer be a customer of theirs.

We got to the Seattle Airport from a cruise early, as we had a later flight. We went to the ticket counter to check our bags, and they wouldn't take them early. We came back later and there wasn't anyone at the ticket counter and a line was beginning to form. The line was wrapped around the corner by the time anyone came to the ticket counter. Everyone in line was frustrated.

We had to pay $72 over the ticket for baggage and to get seats. Water was all that was free on the flight.

From the time that we landed to the time that we got our baggage was 1 hour and 20 minutes.

I am done. I will be using another airline. They have lost a good customer, and I will be sure to tell everyone I know about my experience.