written by on 09/08/2012
This is one of the worst airlines. EXTREMELY TERRIBLE AIRLINE. The service and check-in was poorly organized. The boarding process was chaotic wtih no consideration for seating - took 40 mins to board (standing on the runway after being bused from the terminal), The flights (both to and from Gatwick to Florence left late by 30 -60 mins and arrived late by 30-60 mins on both trips). Disasterous baggage handling and tracking. Tickets were not cheap.
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