give my wife’s tears back

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EasyJet
★★☆☆☆
2.5
From 584 reviews
42.0% of users recommend this

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Guest's review of EasyJet

“give my wife’s tears back”

★☆☆☆☆

written by on 16/02/2014

On 30th January 2014, my wife and I, were on our journey to Sweden to see my wife’s doctor. Just for being one or two centimetre over luggage size, the boarding staff member made our journey upside down. This led to cause my wife to have nervous breakdown and she was crying and totally upset throughout the journey, this made my wife not to come back with me after seeing her doctor, the cancellation was in protest of one of your staff member being confrontational and unprofessional et cetera et cetera.

After submitting a formal complain, to our surprise the only thing your employees were interested to mend was the luggage and its content. This made us even more disappoint at your customer service.

What can I do from you, might be asking yourself? Sorry you cannot do much, even though you are the Chief Executive of easy jet!!!

Yes, you cannot do much. However if you can give my wife’s tears back, then please contact me otherwise, just reflect and know that this is how powerless you employees can make you be.

Kind regards,
Sami

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Seasonedtraveler613's Comment

Written on: 28/03/2014

Oh my goodness, so much like our recent experience. The staff is rude combative, and treat their customers like they hate them. If you want to go to the worst gate at the airport; be ignored at best or worst, insulted; sit in an uncomfortable seat and be charged a lot of money at the gatekeeper's whim, then this is the airline for you. If you want to be treated like a valued customer, travel in comfort and pay the same amount of money, then use a major airline. I heard about half a dozen people say that their vacation was ruined by EasyJet.

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