Easyjet

Myself and a friend purchased airline tickets with Easyjet to Innsbruck in September last year.

We where a party of five, three of which where children aged 8/8 and 12.

On arrival at the airport the queue for bag drop was very long. After some time in the queue we checked with the easyjet representative to make sure we where fine time wise and where assured all was fine. With 10 minutes to go before the gates closed we again spoke with the easyjet representative who looked to the ground and said “try and get to the front”.

Chaos then ensued as everyone then tried to get to the desks.

Easyjet then closed all the gates and refused to hold the plane. We where then told to go to the customer service desk and book onto the next available flight.

It became apparent that we where not the only people in the same situation. The customer desk had some 150 people waiting. Things got very heated and at one point the police where called. I saw one blind lady in tears at having missed her flight.

I’ve since learned that 40 people did not make it onto our flight.

With no senior easyjet representative taking charge of what was becoming a very heated situation we where forced to make alternative travel arrangements.

We purchased (at a premium) flights to Munich via Frankfurt, hired a car and drove to our destination.

Seeking suitable compensation has fallen of deaf ears. I have also asked for an explanation of the event s of April 1st and what alternative flights where offered to fellow passengers again these have been denied.