incredible poor services & incredible mean attitude

BA British Airways - www.britishairways.com
★★☆☆☆
2.3
35.0% of users recommend this
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cvasiloiu's review of BA British Airways - www.britishairways.com

“incredible poor services and incredible mean attitude”

★☆☆☆☆

written by cvasiloiu on 10/03/2017

unfortunately unacceptable attitude from the cabin crew member. having the on-line check in done in the previous day with the window seat confirmed on row 6, the lady at the gate informed me that my seat has been changed to row 17. To be clear, I was told about the change right before getting on the plane. BA has my phone number, my email, all my coordinates but they didn't informed me in advance about the change and, as it would be decent, to ask if I accept and eventually, to offer me some other options. I am an Executive Club member (silver now, but I used to be gold, bronze and silver because I travel quite a lot).
The lady at the gate told me that a cabin crew member should sort out the situation because she cannot enter the system and she cannot make changes.
Inside the aircraft, the cabin crew lady didn't want to listen to my explanation and cut it short saying that everybody is downgraded because they increased the number of business class rows and now, row 6 is business. I told her that every time I carefully pick a window seat in the first 10 rows because I feel sick if there are turbulences and I travel in the back rows but she answered that maybe I should not travel with them if I don't feel well and if I feel sick I should come to her to give me pills.
he r attitude was a terrible shock to me, I've never felt so humiliated.
If this is the new customer service standard procedure now for the British Airways, it's a disgrace!

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