American Airlines service is pathetic!

American Airlines
★☆☆☆☆
1.4
From 736 reviews
12.0% of users recommend this

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RondaaH's review of American Airlines

“American Airlines service is pathetic!”

★☆☆☆☆

written by RondaaH on 02/06/2016

Oh American Airlines. Service is below PATHETIC. I missed my grandmothers funeral due to their service. My flight was delayed TWICE in one night then ultimately cancelled. No notification was given to me whatsoever after the first delay. On top of that I called for a refund of my ticket. The representative told me I would receive a FULL refund, but I only got a refund for $76. I can PROMISE you that my ticket was NOT $76. nowhere near $76. I have contacted AA and I have not heard anything back from them. My HIGHEST RECOMMENDATION is DO NOT, DO NOT, DO NOT fly with American airlines. They do not care about their customers whatsoever. They will take your money and spit in your face.

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Valdivia41's Response to RondaaH's Review

Written on: 13/06/2016

Es patetico,si,el servicio de American Airlines es lo peor que existe,el comfort de los pasajeros no importa,no importa informar la verdadera razon de un retraso,la verdadera causa de que un vuelo no este listo.
Cuatro dias de vacaciones tenia mi madre,ha empleado dos de ellos para llegar a su destino,Houston.Quien compensa los dos dias que perdio_ quien se disculpa por el maltrato ,por la desinformacion,por las mentiras y la manipulacionde las mentiras cada vez que cancelaron su vuelo. Nadie. Por supuesto que sera la uiltima vez que un miembro de mi familia viaje en American Airlines......

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