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AAlawsuit's review of American Airlines


“Unbelievable ”

Written on: 13/01/2013 by AAlawsuit (1 review written)

I was flying from New York (La Guardia) to Detroit, as I walked in the plane I was asked to leave my carry-on luggage outside, once I got to my seat I noticed there was plenty of room to fit my bag and others, so I asked the flight attendant if I could do so, without acknowledging my presence he said no turning his head! I plead that there was room, and at this point he was so rude that the lady sitting by my side said looked at me with an embarrassment look. I felt so disrespected that I ironically replied “great customer service” from that point on he wanted to get me kicked out of the plane, he was clearly disturbed pointing his finger to my face and threatening me, and for my disbelief he managed to do so with the help of the manager (Luke Jad). The lady sitting by my side seeing the unjust manner I was being treated got up and tried to talk to the pilot of the aircraft, pointless. I never felt so disrespected in my life. If this wasn’t enough I left the plane with the AA manager threatening me, saying he would get me arrested (even though I did not break any law or flight regulation), fearing getting arrested and after the promised from the manager to put me in another company’s plane that same night plus refund I decided that the best thing to do was to step out of the plane. He did not keep any of his promises; he put me in another American Airlines (American eagle aircraft) the next morning against my will, and left alone at the gate without the problem being solved. Bottom line, I did nothing wrong, but because a flight attendant was having a bad day him and the American Airlines MOB were able to kick me out of the plane embarrassing me in front of everybody and treating me as nobody deserves to be treated. This just happened tonight I had to pay for a cab and for an extra night at a hotel without any help from AA, I am in the process to file a law suit against AA.

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