Customer Service

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Air New Zealand
★★★☆☆
3.0
From 95 reviews
54.0% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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MartinEvans's review of Air New Zealand

“Customer Service”

★☆☆☆☆

written by MartinEvans on 28/12/2012

I called Air New Zealand Sydney office today to try to change a flight. After 25 minutes on hold A recorded message told me that the office was now closed. How can any company treat their customers like this? I understand that the intention is to dissuade us from personal contact but this has simply dissuaded me from ever flying with Air NZ again.

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