Non existant customer service

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1.8 / 5
27% of users recommend this
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Guest's review of Air Asia


“Non existant customer service”

Written on: 04/01/2013

OK, the flight got us from A-to-B, but everything else was just terrible. Air Asia have the most rude ground staff I've ever encountered in 35 years of flying around the world. I did follow up my complaints as soon as I returned by email (since that's the only way to complain), straight away I get an automated response saying I will get a reply in the next 5 days. Some 24 days I finally get a 'canned' response not even addressing by complaints - it just explained AirAsia company policy. You can't even reply to the email since it's sent for a 'no-reply' email address!!
Common sense and customer care just doesn't exist at AirAsia

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