SONY RECALL PETITION DVP-S360 and S560

1 post

i have the same problem with my dvp-s570d

c:13:00 or no disc

i put a brand new dvd and it dont play it i talk with sony consumer service and they have no problem with all model's



you can see a court decision in quebec, canada about sony dvd a this adress



www.classaction.ca/pdf/ Sony%20Decision%20-%20English.pdf

rest in sony product was very low

2 posts

Same story with my Sony DVP nc600. I paid quite a bit of money for it (although don't recall exact amount anymore) and have only used it minimally. Has always functioned great but then, for some unknown reason, I am now getting the no disk error message. I came across this forum in searching for a solution.



I checked the link posted above for replacement/exchange for a refurbished unit (with who knows what prior abuse). The exchange would cost $131. and some change. To send my unit to Sony for repair would be $133. I would opt for repairing my own because I know it has been well-cared for. However, I'll just fork out the money for a Samsung with the expectation of a longer life.



Ironically, most of the people posting here probably bought Sony due to Sony's reputation, and Sony has profited greatly as a result, to the little guy's detriment. Now Sony seems to be earning the opposite reputation, and rightly so.



As far as a class action suit - I'd like to see one, not because I will get any of my investment back (which turned out to not be an investment at all), but because it will punish Sony in it's pocketbook, for taking good consumer money and not giving good products in return. I had a Toshiba laptop and went through a class action suit with it - really, really, not worth the trouble but it does force the company who has wrongfully profited to give up some of that wrongfully obtained profit. That's worth it in my opinion but it doesn't sound as if any lawyers want to take Sony on. Too bad. That leaves consumers with the only option of taking their money elsewhere, as I intend to do.



Good luck to all.

2 posts

Originally posted by katzen on 3 Dec 2005 5:35 PM
Pretty much the same story as everyone else. I have a Sony DVP-S363 that has intermittent DVD disk read error with C:13:00 error code. This DVD player is very unreliable. I really have not been pleased with it from the start. I am not under any illusions that there will be a class action settlement. Even if there is, you will only get like $30. The lawyers usually get all the money.







Bottom line: I WILL NOT BUY SONY EVER AGAIN.



Same story with my Sony DVP nc600. I paid quite a bit of money for it (although don't recall exact amount anymore) and have only used it minimally. Has always functioned great but then, for some unknown reason, I am now getting the no disk error message. I came across this forum in searching for a solution.



I checked the link posted above for replacement/exchange for a refurbished unit (with who knows what prior abuse). The exchange would cost $131. and some change. To send my unit to Sony for repair would be $133. I would opt for repairing my own because I know it has been well-cared for. However, I'll just fork out the money for a Samsung with the expectation of a longer life.



Ironically, most of the people posting here probably bought Sony due to Sony's reputation, and Sony has profited greatly as a result, to the little guy's detriment. Now Sony seems to be earning the opposite reputation, and rightly so.



As far as a class action suit - I'd like to see one, not because I will get any of my investment back (which turned out to not be an investment at all), but because it will punish Sony in it's pocketbook, for taking good consumer money and not giving good products in return. I had a Toshiba laptop and went through a class action suit with it - really, really, not worth the trouble but it does force the company who has wrongfully profited to give up some of that wrongfully obtained profit. That's worth it in my opinion but it doesn't sound as if any lawyers want to take Sony on. Too bad. That leaves consumers with the only option of taking their money elsewhere, as I intend to do.



Good luck to all.

From Minneapolis, MN, USA, 3 posts

I just got an email from Sheller, Ludwig & Badey, the law firm dealing with he class action lawsuit. It is still moving forward and is currently in the discovery phase.



Fill out the form at http://www.sheller.com/practice.asp?practiceid=119 to stay informed of your rights as things move forward.

From Connecticut USA, 1 post

I just got sick of all the problems I had been having with this DVD player since I got it but decided to do a search before I bought a new one. I should have known Sony was pulling this s--- again.



A few years back in 2001 I bought a new Sony VCR (SLV- N81), one of those WEGA style VCR's. I had been planning to buy a large Sony projection TV and a DVD player, the DVP-S560D. The VCR sat in a box for a few months and just after I got the TV, 911 happened and we lost a family member (I'm a fireman and he worked in the North tower). It was another two months before I got around to wiring all the components together. After trying to tape with the VCR I realized the EP mode (SP-2hrs and EP-6hrs) taped a scrambled mess. Sony would not replace the unit and made me pay a fee plus shipping to replace. I did this twice with the same result, and trust me I knew far more about this unit than the customer no-service people and the supervisors I spoke to. I went so far as to call the main office of the president and I can tell you the woman who took my call was arrogant, nasty and hung up on me. The piece of garbage is good for processing a clean stereo signal and the tuner's not bad but can't tape like it should have.



Well I thought the DVD (S-560D) player was also a high quality unit but it kept skipping and hanging. Then the C:13 error and "no disk" message. I didn't use it much and thought it was the quality of the disks or that all DVD players were like that or required pristine media. Recently I've started trying my disks out on other (cheaper) players and they run through the movies or slideshows I've created flawlessly. So Sony baloney has got me AGAIN!



This company is selling defective products and won't ever admit there is a problem. I got on the bandwagon late here just doing the search today, but I did mail my story to the counsel that was involved in the case. We should all be compensated for both our expense and our time wasted trying to get these products to work as they should. I spent easily over 12 hrs on the phone with Sony over the VCR and I refuse to do it with the DVD player. But thats' what they want, isnt it - for us to all just give up.



I will never buy Sony again.

(or Brother printers - but thats another sad story of a defective part/design)

From Australia, 1 post

Not happy Jan! I just payed some electronics repairer $40 to tell me he couldn't work out the problem! If I had of found this forum earlier I could have saved myself a) $40 and b) time wasted looking for a repairer! My player is a DVP-S336 and I was half way through Desparate House Wives when I began recieving same error messages. The season series starts tonight and I am about 5 episodes behind from last year!!!! How annoying. The thought that there are so many others out there that have stopped, started, turned power off, read manual, checked online, had technicians come out blows me away. What a waste of an afternoon. Tomorrow I will go out and purchase a new DVD player and guess what? It WON'T be a S**y!

1 post

I have a DVP-S360 and I am having the same problems. It never makes to the end of the movie without freezing up. My work around is to stop the movie and select the chapter that had the problem. If there is a recall or a fix to the problem I would like to know.



Thank you



Chris

From USA, 1 post

I have a Sony DVP-NC600 that I bought in February 2002. The unit has been very well cared for and used on average 10 hours per month. In mid 2005 it started shutting itself off at random, mid way through a CD or DVD. I went through the same hoops as everyone else here, the player worked fine for another month and then started in again. I've been going through Sony's reccomended microprocessor re-set procedure about once a month but now that fix is not longer working. I've isolated the player from the rest of my system and it still shuts itself off mid-way through a disc. Several calls to Sony support has resulted in the option of returning it to Sony along with $143 to have it replaced with a refurbished model. Instead, I went out and bought a new Denon single disc player. If anyone has a fix for the problem with my Sony, I'd love to hear it.



I bought this player based on Sony's old reputation for quality electronics but after reading the comments here and on a couple of other boards, this will be the last Sony product I purchase.

From USA, 1 post

Originally posted by Knykk. on 13 Aug 2002 5:52 PM
My DVP-S360 just broke two days ago....I'm getting the NO-Disc Error, it's a two year old unit! I hope Sony will do something about this, cause when a loyal consumer get screwed like this...it really sucks!



I have been having the same problem plus an error code c:32.. have you heard anything from the recall petition. please reply to :

bravosavo@aol.com

Thank you.

From Minneapolis, MN, USA, 3 posts

Looks like the class action lawsuit has been settled...





http://esupport.sony.com/dvdsettlement