Orange Customer service

From West Sussex, 1 post

Hi

Thought you might like this!


"Without prejudice

Sorry, you guys haven't got a clue, its no good keep looking up the faq sheets, a trained monkey can do that ! Maybe you should call yourselves Orangatang. I don’t worry about getting rid of e-mails from my own system, it is the spammers who use my e-mail address due to the stupid way Orange runs it e-mail system. That means anything in front of the @ symbol will be regarded as spam by groups outside my network barring me from user groups world wide.

Bye Bye Orange on 14th May !



-----Original Message-----
From: Customer Service [mailto:customer-service@uk.orange.com]
Sent: 28 April 2007 05:56
To: Andy Hearn
Subject: Re: RE: Re: Email from Help

Hello Andy,

Thank you for your email.

We apologise for the inconvenience caused.

We have searched through our online help to find the best answer for you.

Follow the link below for help:


< a href="http://help.orange.co.uk/sessionBegin.do?solutionId=kb2168" target="_blank" rel="nofollow" > http://help.orange.co.uk/sessionBegin.do?solutionId=kb2168

If you have any further queries then please do not hesitate to get in contact with us again.

Kind Regards
Gauri
Broadband Support
REF:WOOBB

Broadband Support: , lines are open 24 hours a day, seven days a week (calls charged at national rate)

Orange Home UK plc is a subsidiary of France Telecom SA. Our registered office is at: Verulam Point, Station Way, St. Albans, Herts, AL1 5HE, and we are registered in England and Wales, as Company No. 3014367


Original Message Follows:
------------------------
Hi

I agree that is a good way to get rid of rubbish in my e-mail boxes, however it does not stop the situation because of Orange's e-mail organisation method, i.e. stopping spoof e-mail purporting to be me from upsetting all the user groups and forums I belong to.

I guess you guys don't see the problem because it is endemic to the Orange e-mail operation, so I will be cancelling my contract with you shortly.
Rgds
Andy


-----Original Message-----
From: Customer Service [mailto:customer-service@uk.orange.com]
Sent: 21 April 2007 08:43
To: Andy Hearn
Subject: Re: Re: Email from Help

Hello Andy,

Thank you for your email.

We have searched through our online help to find the best answer for you.

Follow the link below for help:


< a href="http://help.orange.co.uk/sessionBegin.do?solutionId=kb14312" target="_blank" rel="nofollow" > http://help.orange.co.uk/sessionBegin.do?solutionId=kb14312

If you have any further queries then please do not hesitate to get in contact with us again.

Kind Regards
Farhan

Broadband Support
REF:WOOBB

Broadband Support: lines are open 24 hours a day, seven days a week (calls charged at national rate)

Orange Home UK plc is a subsidiary of France Telecom SA. Our registered office is at: Verulam Point, Station Way, St. Albans, Herts, AL1 5HE, and we are registered in England and Wales, as Company No. 3014367


Original Message Follows:
------------------------
Sunita

That does not answer the question, it is stating the obvious as I
already
made out in my original e-mail.

Since it appears that Orange's e-mail allocation system is to blame
i.e.:
unlimited e-mail accounts before the @g3ueq.wanadoo.co.uk, I guess we
will
have to part company. The problem is is that the spoofers can put
anything
in front and there is no effective way of detecting false e-mails from
real
ones, unless I had a spam filter so big it could store all the
permutations
except the real one.

Your system is too lax.

Andy "


Regards

Andy