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Sharfor
Posts: 3
13 Jul 2006 8:49 AM
When I contacted O2 on the 29th June to activate the new SIM card I was told I'd need to top-up £10 to use the phone. I queried this and was then told that was if I wanted to use the phone immediately, otherwise my existing credit would take up to 72 hours to be transferred. As it happened it took about 48 hours and the balance transferred increased by £4.21. Needless to say I did not ring O2 about this.
My husband's Savvy continues to work, despite the newspaper advertisement stating it was one of the handsets that would no longer do so after June 30.
Did anyone who had the 5p texts not do anything about their phone and if so, does it still work?
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RichardFiler
Posts: 26
From: Dorset
13 Jul 2006 11:20 AM
I have worked it out.
It took 6 working days (by which i mean all days except saturday and sunday) for the number transfer to go through from the time i requested it at the shop. It is now today 6 days on from that again, so you'd expect something to have happened by now. it hasnt.
I have rung CS but not since the number transfer. Another call is now (over)due.
Yes the free credit i refered to is what you get if you register your name and address against the phone number. I appreciate this may mean they try to sell me things, but to get somefree credit I cannot see any harm in it.
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madmoggies
Posts: 21
From: London
13 Jul 2006 7:44 PM
Originally posted by RichardFiler on 13 Jul 2006 11:20 AM
Yes the free credit i refered to is what you get if you register your name and address against the phone number. I appreciate this may mean they try to sell me things, but to get somefree credit I cannot see any harm in it.
O2 have had my name and address registered with them for my number since I bought the phone and they were BT Cellnet but I've never had them try to sell me anything. When I asked CS why they hadn't written to me about the 'switch off' they said that I (and other registered people) might have moved and not told them, so they didn't bother with that method of contact.
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adam0723
Posts: 13
13 Jul 2006 10:47 PM
Originally posted by Sharfor on 13 Jul 2006 8:49 AM
When I contacted O2 on the 29th June to activate the new SIM card I was told I'd need to top-up £10 to use the phone. I queried this and was then told that was if I wanted to use the phone immediately, otherwise my existing credit would take up to 72 hours to be transferred. As it happened it took about 48 hours and the balance transferred increased by £4.21. Needless to say I did not ring O2 about this.
My husband's Savvy continues to work, despite the newspaper advertisement stating it was one of the handsets that would no longer do so after June 30.
Did anyone who had the 5p texts not do anything about their phone and if so, does it still work?
Hello there,
I feel the need to reply this message as I have nothing but brite customers in for the last 8 weeks. Your husbands Philips savvy may continue to work as we were closing down the billing systems for any accounts which were on the brite system. The accounts are stored on the actual sim rather than the phone. You can normally find out if you are on the brite system by look at the sim in the old phone, if the sim is the size of a credit or debit card then u would have been disconnected on the 30th of last month If however the sim is small then u will have to take the back off the phone and take the battery out and look at the sim itself, if has lots of numbers on it and then PP1 or PP2 then u will be cut off. However if it reads PP3 then you wont be. The txt were sent to EVERYONE who had those phones regardless of it was a PP1, PP2 or a PP3 sim as that was easier, the txt basically advised the customer to come into sore where we would be able to check the handset and resolve any issues.
In regards to the 5p txt deal, to my knowledge you can’t get this deal again if u port your number or if your number has already been disconnected.
Adam
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madmoggies
Posts: 21
From: London
14 Jul 2006 7:33 AM
I have to disagree here. I most certainly was never sent a text regarding my Philips C12 'U' phone. All I ever had were several 'missed call alerts' telling me I had missed calls from 2202 ie O2. I only use my phone a few times a week so don't switch it on every day. I understand that O2 was trying to contact people using a recorded message and assume that must have been what these missed calls were.
The old SIM card (which I can't put my hand on at present - not sure if I kept it) was definitely one of those where the balance was kept on the card, as I didn't have to dial out to find info such as 'last call charge', 'last rate', and 'remaining balance', the first two of which I am unable to get with the new SIM card. When I rang Customer Services, they were able to check my details on their database and confirmed that it was one of the models affected.
The first I knew of the switch off was the press ad in May. If I hadn't read a newspaper that day, I might not have known a thing about it till my phone stopped working, which, I suspect, is the case with a lot of other customers.
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RichardFiler
Posts: 26
From: Dorset
14 Jul 2006 11:56 AM
I have just been on the phone to O2. After explaining the situation, I have had both my old credit and the cost of the new simcard credited to my phone account. I was surprised to be told though that the credit should have transfered with the number rather than seperately, something I was not aware of. I thought I had to wait a few days for the credit to move over. Apparently due to a technical glitch the number and credit become seperated and the new sim does not get credited with the old credit. Clearly this happened in my case (typical!) That said it was a simple case of looking up the account on the computer and crediting the number with the shown amount.
Whilst I am relieved that it is all sorted out (and I now have more credit now than i know what to do with!), i am a bit annoyed at the lack of information and the great confusion there has been over this business. Thinking about it I could have called as early last wednesday or thursday just after the number was transfered and got the credit moved over as well. But i did not know and thought I had to wait, all the time the phone was just sitting ldle waiting for the credit to appear, (and me getting more and more annoyed when it failed to), when a simple call would've sorted it out!
I was expecting to be told to go away and wait if I had phoned up earlier.
GRRRRR!!
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bankheadmill
Posts: 11
From: Scotland
14 Jul 2006 1:51 PM
Originally posted by adam0723 on 13 Jul 2006 10:47 PM
Originally posted by Sharfor on 13 Jul 2006 8:49 AM
When I contacted O2 on the 29th June to activate the new SIM card I was told I'd need to top-up £10 to use the phone. I queried this and was then told that was if I wanted to use the phone immediately, otherwise my existing credit would take up to 72 hours to be transferred. As it happened it took about 48 hours and the balance transferred increased by £4.21. Needless to say I did not ring O2 about this.
My husband's Savvy continues to work, despite the newspaper advertisement stating it was one of the handsets that would no longer do so after June 30.
Did anyone who had the 5p texts not do anything about their phone and if so, does it still work?
Hello there,
I feel the need to reply this message as I have nothing but brite customers in for the last 8 weeks. Your husbands Philips savvy may continue to work as we were closing down the billing systems for any accounts which were on the brite system. The accounts are stored on the actual sim rather than the phone. You can normally find out if you are on the brite system by look at the sim in the old phone, if the sim is the size of a credit or debit card then u would have been disconnected on the 30th of last month If however the sim is small then u will have to take the back off the phone and take the battery out and look at the sim itself, if has lots of numbers on it and then PP1 or PP2 then u will be cut off. However if it reads PP3 then you wont be. The txt were sent to EVERYONE who had those phones regardless of it was a PP1, PP2 or a PP3 sim as that was easier, the txt basically advised the customer to come into sore where we would be able to check the handset and resolve any issues.
In regards to the 5p txt deal, to my knowledge you can’t get this deal again if u port your number or if your number has already been disconnected.
Adam
The text I got was NOT to go into an O2 store to get it sorted out - it was to phone an O2 number.
At NO time was I given the explanation of PP1, PP2 or PP3.
I'm not sure which one my sim was as I can't find it but if it may have been a PP3 and if so I won't be happy at losing my 5p texts for nothing!!!
I don't suppose there's anything I can do about it now though?
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jcrompton
Posts: 9
From: Widnes
14 Jul 2006 3:27 PM
Originally posted by bankheadmill on 14 Jul 2006 1:51 PM
Originally posted by adam0723 on 13 Jul 2006 10:47 PM
Originally posted by Sharfor on 13 Jul 2006 8:49 AM
When I contacted O2 on the 29th June to activate the new SIM card I was told I'd need to top-up £10 to use the phone. I queried this and was then told that was if I wanted to use the phone immediately, otherwise my existing credit would take up to 72 hours to be transferred. As it happened it took about 48 hours and the balance transferred increased by £4.21. Needless to say I did not ring O2 about this.
My husband's Savvy continues to work, despite the newspaper advertisement stating it was one of the handsets that would no longer do so after June 30.
Did anyone who had the 5p texts not do anything about their phone and if so, does it still work?
Hello there,
I feel the need to reply this message as I have nothing but brite customers in for the last 8 weeks. Your husbands Philips savvy may continue to work as we were closing down the billing systems for any accounts which were on the brite system. The accounts are stored on the actual sim rather than the phone. You can normally find out if you are on the brite system by look at the sim in the old phone, if the sim is the size of a credit or debit card then u would have been disconnected on the 30th of last month If however the sim is small then u will have to take the back off the phone and take the battery out and look at the sim itself, if has lots of numbers on it and then PP1 or PP2 then u will be cut off. However if it reads PP3 then you wont be. The txt were sent to EVERYONE who had those phones regardless of it was a PP1, PP2 or a PP3 sim as that was easier, the txt basically advised the customer to come into sore where we would be able to check the handset and resolve any issues.
In regards to the 5p txt deal, to my knowledge you can’t get this deal again if u port your number or if your number has already been disconnected.
Adam
The text I got was NOT to go into an O2 store to get it sorted out - it was to phone an O2 number.
At NO time was I given the explanation of PP1, PP2 or PP3.
I'm not sure which one my sim was as I can't find it but if it may have been a PP3 and if so I won't be happy at losing my 5p texts for nothing!!!
I don't suppose there's anything I can do about it now though?
Quote: hi, yet more trouble with 02, i have the c12 with free friend, it all seemed to be sorted when i noticed i could not make any calls, i had £17.67 in credit on the phone when i checked it, i got a message saying my phone had been blocked because i did not topup the phone, i have now topped up with another £10, and i still cannot use the phone not even to receive calls or text messages, has anybody out the got the phone number for 02 so i can get intouch with them? thanks, james,from widnes.ps, 02couldent run a BROTHEL nevermind a phone company. 
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madmoggies
Posts: 21
From: London
14 Jul 2006 3:52 PM
Hi JCrompton,
How I agree with you. This business has been a total fiasco and so badly handled from the start to as far it's got
I'm not allowed to put phone numbers here but you can find them on the O2 website, where it also tells you to ask to speak to a Customer Service Team Manager if you're getting nowhere with whoever you are dealing with. You will also find a postal address there to send written complaints.
Best of luck.
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jcrompton
Posts: 9
From: Widnes
21 Jul 2006 6:21 PM
Originally posted by madmoggies on 14 Jul 2006 3:52 PM
Hi JCrompton,
How I agree with you. This business has been a total fiasco and so badly handled from the start to as far it's got
I'm not allowed to put phone numbers here but you can find them on the O2 website, where it also tells you to ask to speak to a Customer Service Team Manager if you're getting nowhere with whoever you are dealing with. You will also find a postal address there to send written complaints.
Best of luck.
now i can confirm we were conned by 02 about the phillips c12 mobile,like many others i was told these old c12 phones WILL NOT WORK, when it come to the changeover, i had to buy a new phone because they said the c12 would not be of any use, i went into my local 02 shop the gave me a new sim , i got ALL MY CREDIT BACK plus MY FREE FRIEND, today , 21 july 06, i thaught get rid of them 3 old c12 phones, and then i thaught just try the new sim before they go in the BIN,guess what, they ALL WORKED PERFECT, were we conned? i think so . j crompton, widnes.
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