NEED HELP!!!!!

1 post

hi everyone,
I am a university student and doing the research at the moment. I would be very grateful if you can fill out a questionnaire for me.
Thanks for your time and cooperation!!!!!

Questionnaire on online customers
The questionnaire is designed to be completed by current online customers and potential online customers focusing on entertainment industry, like computers, electronic items, books, and DVDs. The aim is to understand online consumers’ attitudes and perceptions of trust towards companies affected by websites and other factors. The results will be used as part of research by an MSc student in Nottingham Business School and all findings will be kept confidential. Thank you for your time and co-operation.

Part 1
1. Have you purchased any products from the Internet?
Yes. [ ] (Please go to Question 4)
No. [ ] ( Please go to Question 2)

2. What products do you anticipate purchasing if you decide to do online shopping?
Computing:
PCs and Laptops [ ] PDAs [ ] Components and Accessories [ ]
Software and gaming [ ]
Others________________________________________

Electronics:
Mobile phones [ ] MP3 players [ ] Game consoles [ ] Digital cameras [ ]
Gadgets [ ] DVD/Home entertainments [ ] TVs [ ]

Books [ ] Comics [ ] Magazines [ ]

DVDs [ ] Videos [ ]

Others______________

3. Where do you anticipate purchasing if you decide to do online shopping?
ebay [ ] Amazon [ ] ebuyer [ ] Maplin [ ] Kelkoo [ ]
Blackwell [ ] ebid [ ] Dell [ ]
Others______________

4. What products have you purchased online?
Computing:
PCs and Laptops [ ] PDAs [ ] Components and Accessories [ ]
Software and gaming [ ]
Others________________________

Electronics:
Mobile phones [ ] MP3 players [ ] Game consoles [ ] Digital cameras [ ]
Gadgets [ ] DVD/Home entertainments [ ] TVs [ ]

Books [ ] Comics [ ] Magazines [ ]

DVDs [ ] Videos [ ]

Others______________

5. Where have you purchased online?
ebay [ ] Amazon [ ] ebuyer [ ] Maplin [ ] Kelkoo [ ]
Blackwell [ ] ebid [ ] Dell [ ]
Others______________

Part 2
How strongly do you agree or disagree with this statement?
1. The company will not use cookies to invade your privacy in any way increasing my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

2. The site clearly explaining how user information is used and the the text of privacy policy easy to understand will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

3. The presence of trust seals present. (e.g. TRUSTe) and third party ratings will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

4. The clear and artistic layout of website will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

5. Websites are designed ease of use and purchase will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

6. Clearly displayed contacts for the company will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]
7. Quick feedback by the company will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

8. Clear information of websites and description of products will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

9. Good shopping tips and advice will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

10. A good community forum will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

11. Customized service for your preferences will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

12. No busy service messages, errors, or crashing on the website will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

13. Order and promises fulfillment will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

14. A variety of available delivery options will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

15. A reputable brand will increase my trust in the company.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]
_______________________________________________________________________________
16. Your Internet knowledge would affect your trust of websites.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

17. Your ability to access websites would affect your trust of websites.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]
18. Past online shopping experience would affect your trust of websites.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

19. You would be comfortable giving your personal information on the website that your trust.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

20. You would be comfortable giving your financial information on the website that your trust.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

21. You would recommend the website to others if you trust it.
Strongly disagree Disagree Don’t know Agree Strongly agree
[ ] [ ] [ ] [ ] [ ]

22. What characteristics or attributes do you think enhance your trust mostly when you purchase (for those that are applicable)?

Computing:
____________________________________________________________________
____________________________________________________________________

Electronics:
____________________________________________________________________
____________________________________________________________________

Books, Comics and Magazines:
____________________________________________________________________
____________________________________________________________________

DVDs [ ] Videos [ ]
____________________________________________________________________
____________________________________________________________________

Others______________
____________________________________________________________________
____________________________________________________________________


Part 3
1. Gender: Male [ ] Female [ ]

2. Age: ________________________

3. Occupation: _________________________

4. Average time spent on the Internet per day: _______________________

5. You are using the Internet:
For households use [ ]
For business use [ ]
All findings will be kept confidential. Thank you for your time and co-operation.
Please send it back to my email: superathlon741@hotmail.com