BT Mobile

From London, 1 post

How did BT ever lendits name to such a travesty

My 10 Months with Bt Mobile

Ok so theres me thinking ooh its cheaper and ooh ist Bt lets change and ooh ill take my number over, i mean what have i got to lose its BT !
there the greatest, you know 100's are coming back and all

So I do the porting request at the shop and thats that i think

6 weeeks pass
8 weeks pass - my numbers not ported

So i think ill call those nice guys to sort it

"Port what port uhh duhh" eventually they inform me that the request was made but its not been followed up - and i need to caal during office hours - at this point ive taken iot for granted that its taken me 1.5 hours top get this far - hey maybe their busy

So I call during " Office Hours"

"Port what port uhh duhh"

Urghh - A very facety operater then expalins there has been a problem and ther e is back log and that I will be compensated £20.00 and they will make my port a "priority"

12 weeks ?

14 weeks ?

I recieve my second bill, and guess what - ill give you minute


NO port and no £20.00 refund !!!! and im still be charged by T-mobile Urghhhhhhhh

So I go back to the retailer we will call them CPW - they say sorry mate cant help no managers in today ! - came back on Monday ?

I f*****ng work for crying out loud

Urghhhhhhhhhhhhh - so I call their call centre who are very helpful and promise me theyl sort it

After another 2 weeks the numbers ported

So you think that might be the end

6 months into my contract i am driving home one day and guesss what - my phones barred - barred why

I call 150 (Bt mobile from my handset and thats barred as well !!!!!!!!)

UUUUUUUUUUUUUUUUUUUUUUUUURGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

So I gets to a landline - After holding for 2hours a young irish fellow (By the way they have underpaid call centre staff in ireland who equally are not in a good mood all the time !!)

"You havent paid your bill" what do you mean !!

"well ah your direct debit was cancelled"

OK i dont know why that happened - why did you not tell me

" AH"

I can pay now can you lift my bar

"Ah no"

After losing the plot

" Ok well have the phone up in two days and will compensate ya - theres a good lad"

Ok and ill put £100 pounds credit in my account so does not happen again i need my phone working

"OK"

10 Months later guess what

I get a text message saying Ive not paid my bill,
after holding for 2hours the rep tells me that there was a problem their and i WILL BE SENT A LETTER

I mention to him to ensure my phone is not barred again - because the text message had threatened this very act - he told me not to worry

1 week later guess what - My phones barred

UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUURRRRRRRRGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

So i phone and I say to the chap and he says my phone barred because I have not paid my bill !!!

I insist I am happy to pay -hes having none of it

I request to close my account and im put on hold for 2 hours to speak to the "Account Options department"

Eventually i request close my account and to be sent a closing balsnce I face very little resistance and I am informed this will be done

I get a phone call 1 hour later - Hello sir we cannot close your account because you owe us money

UUUUUUUUUUUUUUUUUURRRRRRRRRRRRRRRGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Morale of this story is dont be fooled by a LOGO