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Written on: 16/03/2013
Had delivery Friday 15th. When the box was checked there was one item short. Phoned the number on the envelope straight away at 10am and the guy who gave his name but I didn't write it down was very helpful and said he would see what he could do, as the Item were to complete a job. Phoned a little later to check and was told item was out for delivery Saturday. THANK YOU GUYS FOR A JOB WELL DONE.I would thoroughly recommend that they are good and will use them again. This is only the second time… Read Full Review
Written on: 20/02/2013
Although their website hasn't changed for absolutely ages it is certainly well structured and easy to use. As a previous reviewer has said, you do certainly need some electrical knowledge to find your way round their site, but after all they are an electrical wholesaler, what would you expect for a company serving their trade? Aside from the website, their buying process is extremely easy and quick. On every occasion I have ordered from them,I have received the automated order summary, and… Read Full Review
Written on: 15/01/2013
I would have given 2½ Stars as two would have been a bit harsh. From the first impression of the website I didn't expect much and I wasn't disapointed. My order arrived incomplete with wrong items and a scratched light fitting in a battered box… Read Full Review
Written on: 12/12/2012 by pramsrmike (7 reviews written)
I ordered some lights on Monday online, phoned later to add to my order which had already been picked and packed, but the person I spoke to said he would open the box and put my additions in. Delivery was made the following morning and everything I had ordered was in the box. Superb service and I will use them again… Read Full Review
Written on: 03/04/2012
I'm surprised to see so many negative comments about TLC-Direct. I've been dealing with these guys off-and-on for a few years now and never had any problems. Their prices are very competitive on branded goods and their own brand, Contactum, I find, is robust, reliable and real value for money. Delivery (free on larger orders) is via Royal Mail and always arrives within 2 days of ordering. Can't fault that. The only time I had minor glitch with them was when a wrong item was sent but even then… Read Full Review
Written on: 15/03/2012 by spinach-timler (1 review written)
I've used TLC about a dozen times now. Web site isn't flashy, but the online shop is organised well, and has a perfectly usable search feature. Links between things well, so recommends stuff to go with things you order. Easy to use, orders placed quickly. Pretty comprehensive product set, seems to cover all the mainstream electrical business, and prices are very reasonable, compare well with the local DIY warehouse. Delivery service is perfect. Flexible, and everything delivered exactly as… Read Full Review
Written on: 24/02/2012
300W dimmer switch controlling 75W of lights melted in use after six months. The lights remained on but the switch could not be switched off and the fingerplate was too hot to touch and started to smoke. This Doyle & Tratt switch sold by TLC apparently poses a serious fire risk. TLC never responded to my email asking for their comments (not even seeking a refund) and so I cannot recommend either the products sold nor their service… Read Full Review
Written on: 03/02/2012
Agree with previous reviews - these guys are rude and it is impossible to return anything, even when they have sent out the wrong item. The only way to get your money back is to claim on your credit card. Don't be seduced by their apparently cheap prices - you don;t even get when you pay for!… Read Full Review
Written on: 28/02/2011 by orobri (5 reviews written)
TLC was a good surprise. I was a bit cautious about ordering from them, to be honest their website doesn't inspire much trust and I wouldn't call it user friendly!... BUT they had branded goods, wide selection and the best prices I could find online, easy to order/checkout, delivered right on time and, a big plus: free of charge!
I'm specially pleased with the quality of the bathroom mirror ordered. All in all, can't fault them!… Read Full Review
Written on: 17/12/2010
I ordered some light bulbs last month and after promising it would be delivered yesterday, they phoned to say they have no more stock. The customer representative was not apologetic and didn't know how long it would take for my refund. I have subsequently found a much better deal, free delivery within 2 working days.
… Read Full Review
Written on: 24/11/2010
I ordered 2 of the same item...only one came, without any protective packing...just stuck between the pages of their catalogue in an envelope. To add insult it wasn't to the online picture specification AND it was damaged.
Certainly on my order they failed to comply with the Distance Selling Regulations.
I did get a refund but accompanied what I considered an abusive comment.
Looks to me to be an easy online trader to avoid… Read Full Review
Written on: 23/10/2010
Obnoxious insulting and horrible thats the only way I can describe them when I asked to return some faulty electrical goods.They lied stalled and messed me about from the very mention of such a thing. I ended up not bothering as it became clear they had no intention of refunding me. I just swallowed the loss rather than battle them.Mind you the actual loss was about £10 as most of the order was ok just the few faulty power leads and it would have meant spending out on return postage and… Read Full Review
Written on: 22/10/2010 by asklowey (5 reviews written)
I have used TLC for a few years now - I have placed loads of orders and never had a problem. On one occasion an item was out of stock so they called me and talked through an alternative way of achieving the same result. Excellent delivery too… Read Full Review
Written on: 06/10/2010
I have used TLC Direct a couple of times and have always been impressed by how quickly I receive my order. They are usually very competitive on price and have a very wide range of items to chose from - check out their catalogue! Their site is pretty easy to use although you will probably need to have some understanding/knowledge of electrical items, otherwise you may find it tricky to identify what item you actually need. Overall, I would definitely recommend them… Read Full Review
Written on: 24/08/2009 by sierrasix (1 review written)
I bought this equipment a fair bit cheaper than advertised elsewhere. Delivery took 3 days to the Scottish Highlands which was a bit disappointing but I was told about this.
Overall an easy website to order from and would buy again… Read Full Review
Written on: 10/11/2006 by K Allen (1 review written)
I received a tap from TLC Electrical Wholesale with no fixture. When I went back to TLC they redirected me to the manufacturers, and I had to pay an additional amount to have the fixtures sent by post. Totally outrageous… Read Full Review
Written on: 27/02/2006 by w1ll3tt (2 reviews written)
Ordered £1800 worth of kitchen white goods from TLC Direct before Christmas. Price was better than high street. Delivered on time and promptly, excellent customer service… Read Full Review
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