| Quality of website | 4.5/10   |
|---|---|
| Value for Money | 5/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 6.3/10 |
Full review by
Jenesis
on 13th Sep 2007
User Rating : 9
Respect :
0
Good Points: Good range of stock Excellent customer service Good delivery
Bad Points: Stock can take longer to arrive in their warehouse than they say.
General comments: I ordered a hard drive, a flash drive and a copy of MS Publisher '07 Academic from Micro Warehouse. Their prices are good, especially for software - they have a huge range of OEM and Academic License software, which are half the price of 'Retail' versions - and their checkout system is simple and easy to use.
There was one minor hiccup in that the hard drive wasn't available in their warehouse until the following week, even though it was listed as "In stock" on its page. As I did not have time to wait for it to arrive I called the Customer Service line. I got through to an assistant almost immediately, who instead of fobbing me off, actually listened to what I had to say and why I couldn't wait for one item to slow down my order. She then very sensibly cancelled just the hard drive and confirmed the rest of my order.
The order arrived the very next day by Parcel Force. Also, when I sent a Feedback email to CS telling them about my experience, I actually got a personal response, where the assistant explained that they were having some stock taking problems after moving warehouses.
(I should also draw attention to the fact that the other review here was written over eighteen months ago. The company has doubtless changed since then.)
Jenesis's review and ratings | 248 words
Review by
XX
on 23rd Feb 2006
User Rating : 0
Respect :
0
I ordered a Sipura SPA-3000 from Micro Warehouse on 27th January 2006. They took the money from my account on the very same day. According to their website 'Availability Usually 4 days' However, when I checked on their website on the 2nd of February to see if my order was on its way only to find it was still expected on the 14th of February. Then when I checked again on 9th of February, it was expected on the 1st of March! I contacted their customer services who replied to me that 'the supplier ...
XX's full review | 299 words
