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| Value for Money | 1/10  |
|---|---|
| Overall rating | 1/10 |
Full review by
ydickson
on 23rd Feb 2006
User Rating : 1
Respect :
0
Bad Points: Level of service and overall customer treatment Duration of time from actual complaint to the resolution of the problem Lack of paperwork Having to deal with many different people to resolve the same problem The hours repairs are actually carried out
General comments: I am currently renting a property managed by Avalon lettings, Camden.
The service I am receiving is a disgrace. The flat was in a state of disarray on moving day, with the management agent admitting there was not sufficient time for them to clean, service or repair the flat before our arrival. To this date (over 4 months) an inventory still has not been taken, and we are waiting for minor repairs which we reported in the first week. Due to the lack of servicing and repairs, we have experienced countless problems.
We have also had various problems with electrical white goods, the latest lasting over a week, and after 15 phone calls from us to them, it is still to be resolved.
The staff have to be chased at every opportunity, as they do not return calls no matter how urgent the request.
The landlord also deals with problems personally, but problems are passed between the landlord and the staff of Avalon intermittently without warning. Neither party informs us, or each other, therefore a state of confusion ensues.
When repairs are carried out, the time they are done is usually before 8am, which is disruptive for everyone involved. On countless other occasions, repairmen and the landlord himself have failed to arrive when promised, or even at all, needing to be chased up for a reason as to their no-show and to re-arrange for another appointment.
We are currently talking with the CAB and looking into the possibility of legal advice regarding our situation.
ydickson's review and ratings | 293 words
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