| Value for Money | 4.6/10  |
|---|---|
| Reviewer Rating | 3.4/10 |
| Overall Rating | 3.6/10  |
Full review by
jaykay1418
on 23rd Jun 2008
User Rating : 0
Respect :
0
Good Points: No good points whatsoever
Bad Points: I paid for pack to be delivered. It was delivered to my customer beyond recognition the item being a traditional towel radiator.
General comments: Started commutations in January 2008, sent emails and not recieved response yet.
jaykay1418's review and ratings | 37 words
Review by
Guest.
on 14th Mar 2008
User Rating : 0
Respect :
0
I was sending a parcel to London from Doncaster last week, i still have it and they still have my money. I don't recommend using them.
Guest.'s full review | 31 words
Review by
ballagh101
on 14th Jan 2008
User Rating : 8
Respect :
0
Good value and goods undamaged. Picked up as planned in Northern Ireland and delivered to daughter in Copenhagen promptly.
ballagh101's full review | 19 words
Review by
gomersal
on 2nd Jan 2008
User Rating : 0
Respect :
0
Parcel never collected as promised by parcelfusion , no reply to e-mails unable to contact them don't be swayed by the cheap prices the worry re your important package is not worth it!
gomersal's full review | 33 words
Review by
renaissance123
on 20th Dec 2007
User Rating : 10
Respect :
0
I have used Parcel Fusion many times and am extremely pleased with the service received, booking was straightforward, parcels have been collected on the correct collection date, the driver leaves a collection manifest with a list of tracking no's, delivery arrives next day and the parcels arrived in good condition. What more can I ask for, I only pay £7.99 per parcel, I think they are great, the post office want £23 for the identical item. I have not had to complain to them at all ...
renaissance123's full review | 109 words
Review by
Guest.
on 19th Dec 2007
User Rating : 3
Respect :
0
In my experience with Parcel Fusion, it took over 3 months to send a parcel which was on next day delivery. In my opinion, I received a bad service.
Guest.'s full review | 28 words
Review by
infuriating
on 5th Nov 2007
User Rating : 3
Respect :
0
Very poor service generally, although it was good value for money, and the time spent on the phone and sending emails, and worrying about the outcome, was not worth the financial saving. Fortunately the package arrived at its European destination without a hitch, but I wouldn't like to have tried claiming on the special insurance I bought, since parcel fusion never provided any paperwork confirming I'd bought it!
infuriating's full review | 133 words
Review by
Rhiannon303
on 9th Oct 2007
User Rating : 0
Respect :
0
Parcel Fusion didn't even attempt to do the collect & delivery service I paid for. They do not reply to emails and there is no contact phone no. I will be giving this company a very wide berth in future.
Rhiannon303's full review | 39 words
Review by
jonnyk200
on 4th Jul 2007
User Rating : 0
Respect :
0
I feel that Parcel Fusion needs a very good shake up.
jonnyk200's full review | 99 words
Review by
jmrackowe
on 15th Jun 2007
User Rating : 0
Respect :
0
I arranged a parcel collection from one part of the country and delivery to another. I rang Parcel Fusion www.parcelfusion.com and chased on three occasions after the collections didn't happen on the days that they were booked. Each time they were re-booked, but collection didn't happen. For several days the phones and e-mails were unanswered and I thought Parcel Fusion must have gone bust! When I eventually contacted them again they re-booked the collection/delivery, but AGAIN the collection di ...
jmrackowe's full review | 118 words
Review by
Kurt Winkle
on 27th Oct 2006
User Rating : 0
Respect :
0
Parcel Fusion refuse to issue VAT invoices or provide a VAT number. I have emailed them on many occasions, and even spoke to them directly. No use! Parcel Fusion used to be a good bargain, but now they are overpriced and provide a lousy service (if indeed it can be called a service).
Of all the online courier providers I have used, the best one has been Parcels 4 Delivery (www.p4d.co.uk). I cannot thank them enough for the excellent services they provide.
Kurt Winkle's full review | 87 words
Review by
mh25
on 28th Sep 2006
User Rating : 0
Respect :
0
Whatever money was saved has been lost by the amount of time-wasting. I have lodged an official complaint with the Customs & Excise Office over their refusal to issue VAT invoices, although they charge an amount purporting to VAT.
mh25's full review | 50 words
Review by
mick623
on 27th Sep 2006
User Rating : 10
Respect :
-1
I have found this company to be excellent value for money and reliable. I have used them about 40 times for my UK deliveries, and I have so far had no problems. I usually like to speak to a human, so I was a bit dismayed when I saw the website had no phone number. I emailed in to Parcel Fusion requesting a telephone number, and within 10 minutes I received a phone call from a very nice fellow who answered all my queries regarding the service. He also gave me a telephone number, so I can ring ...
mick623's full review | 152 words
Review by
active
on 27th Sep 2006
User Rating : 0
Respect :
0
Poor customer service, and they are more expensive than most now. I ordered a next day delivery that took a week to get to it's destination, even though the full address including post code + telephone number was given. No refund given. No contact number, so when problems arise you have to email them with mostly no reply. Although I have found a contact number through their .com whois.
I will never use them again.
active's full review | 104 words
Review by
Spaceknighti
on 25th Sep 2006
User Rating : 3
Respect :
0
Even though the value is very good with no contact numbers or lack of response from emails this service is not worth even attempting in any way. I would stay very clear of Parcel Fusion!
Spaceknighti's full review | 72 words
Review by
Pauly50
on 19th Sep 2006
User Rating : 10
Respect :
0
I have used parcelfusion for about 3 months now, has saved me a bundle of money. The couriers drivers are very professional, polite, helpful people. Would recommend parcelfusion to anybody with small businesses sending out various amounts of parcels per week, or even as a one off.
Pauly50's full review | 74 words
Review by
milliemac
on 19th Sep 2006
User Rating : 0
Respect :
0
They do not issue invoices, so beware if you are VAT registered. All you are issued with is a Paypal receipt!! Also, the TNT driver left one of my parcels in someones back garden, and it was torrential rain, and they never put a card through the letterbox. The parcel was ruined. However, Parcel Fusion refuse to cough up because the driver signed for it!!
I won't be giving them my money again!
milliemac's full review | 80 words
Review by
ikineets
on 3rd Sep 2006
User Rating : 0
Respect :
0
Cutting a very long story I have to jump all over TNT to get through to Parcel Fusion, 2 hours later I had Parcel Fusion's telephone number. I recommend sticking with the well known companies
ikineets's full review | 56 words
Review by
The Nikster
on 13th Aug 2006
User Rating : 3
Respect :
0
The proof in the pudding is when you get a response when things go wrong, and Parcel Fusion are unable to pull through on this. So long as nothing goes wrong with your delivery they are fine.
The Nikster's full review | 121 words
Review by
cliffs22
on 7th Aug 2006
User Rating : 10
Respect :
0
I have used Parcel Fusion about 20 times in the past two weeks for UK deliveries, and I have found them to be quite faultless. Collections and deliveries have happened on time, and I hope to use them many more times in the future.
cliffs22's full review | 59 words
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