Gambia Experience Reviews

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 0 ratings and 3 reviews

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Average Ratings for Gambia Experience

  • Customer Service1 stars
  • Value for Money2.9 stars
  • Overall rating2.3 stars

 

3 Reviews For Gambia Experience

  • extremewhiteshark 24th Jun 2009

    Reviewer rating: 1 stars


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    Good Points: Nice weather and good beaches.


    General comments: Viking Airlines. The 9 hr delay was caused by a technical fault on the aircraft which had according to people we spoke with in Gambia been causing problems on flights the previous week. I am very unhappy about the time it took to source a part and to fix a fairly routine piece of equipment and can not understand why a replacement aircraft could not have been sourced. My feeling is that Viking airlines is a very small operation and does not have the ability to source replacement aircraft. We found the offer of a £6 meal voucher and one free "soft" drink on board the aircraft quite insulting and wholly inadequate given the extreme delay to our service.

    The flight itself was very poor. I was amazed that a 737 would be used for a 6.5 hour flight, with just 3 toilets between190 passengers. The fuel margin must be very tight. Initially the forward toilet was full of hand luggage! All of the trolleys had Excel airways marked on them and the whole aircraft appeared old, tired, tatty and unprofessional. My partner placed her coat under the seat in front on the floor and the coat is now covered in dirt, grease and oil. The plane was very dirty with dirt and splash marks on the seat backs and obviously is very dirty underneath the seats. We didn't even receive a tea or coffee with our in-flight meal on the outbound flight. The leg room was probably the tightest I have experienced in any airline.


    The delay meant we missed the first afternoon, evening and half board meal at our hotel and caused myself and my partner much frustration and disappointment on what was only a 7 night holiday.


    A holiday with the Gambia Experience is not as good value as the brochure price first appears. First you need yellow fever injections costing £75 plus malaria medication and then the prices of everything out there is UK prices or even more. We did not like paying £2 for a beer when the average daily wage in Gambia is £1. Everyone is out to get your money and although they appear friendly all they want is your money.

  • debssutcliffe Rank: Staff Sergeant 26th Sep 2007

    Reviewer rating: 1 stars


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    Please note that they got a 4 for value for money as we got a last minute booking.

    The hotel (Corinthian Atlantic) seriously needs to be regraded, it is no where near a 4 star hotel by any means (I have been to other countries such as Kenya and Antigua and stayed in 3 star accommodation so I do have something to compare it with). The manager refused to put on the air con or bring in fans in the dining room in the evening so it was far too warm to eat there. We wasted £100 worth of mea ...

  • terencefish Rank: Sergeant 18th Feb 2006

    Reviewer rating: 5 stars


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    Wonderful company, excellent excursions, helpful reps. Used them twice to the Gambia and both times wonderful. They could not be more helpful and will do everything to sort out any niggles. Clearly the best we have ever experienced and I would recommend them very highly.