Serenata Flowers, Reviews - www.serenataflowers.com

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Latest Reviews

“aztec sun”

Written on: 16/06/2016 by 133Chavez (1 review written)

I ordered aztec sun flowers from serenata flowers cost me 19.99 i was disgusted by the size of the bunch icould av bought the same flowers at the supermarket for less than a fiver absolute rubbish nothing like the picture on there web site this company is just ripping people off AT NO COST WOULD I USE THEM AGAIN i contacted customer services an they did not want to know rubbish flowers an rubbish customer care… Read Full Review

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“Disappointed”

Written on: 05/06/2016 by awGriffin-Alt157 (1 review written)

I assumed "next day delivery" means office hours. Half way through the ordering process I have been notified that it could be as late as 8pm, even later on spacial occasions. 2nd of June is hardly a special event and my gift has been delivered at 8:21pm at an office address so completely missed the recipient. When I complained about this late delivery I have been told that the terms and conditions state up to 9pm. I just think it is unacceptable to deliver flowers so late in the date. They were… Read Full Review

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“Dead flowers and poor POOR customer service”

Written on: 21/04/2016 by TTHorts (2 reviews written)

A friend odered flowers to cheer me up following a death of a dear friend of mine, the flowers arrived on time but the quality was terrible. Most had wilted and were dying, could not have been fresh from the start. My friend has been trying to get her money back but the customer service has been dreadful by ignoring request for refund and to add salt in the wound sending her an emails trying to sell her more flowers!! I wouldn't use this company again and urge you to think twice!!… Read Full Review

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“Easy ordering and quality, fresh flowers”

Written on: 09/04/2016 by strugglinauthor (11 reviews written)

The ordering process was straightforward and there appeared to be, to my admittedly inexperienced eyes, a good selection of flowers. E/Mail communication after ordering was slick with order confirmation, delivery info and even e/mails to confirm 'flowers on the way' and 'flowers delivered'. Initially I groaned when I saw that the carrier was Yodel (don't ask), but credit where it's due - they turned up bang on time. Very pleased (or rather the wife was) with the quality. Good, fresh flowers… Read Full Review

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“Beautiful fresh flowers”

Written on: 06/04/2016 by Hewittif416 (1 review written)

This is the second hand tie of flowers I have received from you. Very impressed by the way they are packed, so much better thAn any other flowers I have received by post. Also they are so very fresh. Thank you… Read Full Review

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“Oriental bouquet great disappointment”

Written on: 24/03/2016 by Porter240 (1 review written)

Second bouquet I have received from Serenata. Both have arrived looking half dead, not at all fresh. Its 5 days since they were delivered - the 4 gerberas are dying off, whilst the lily buds are either going brown or just opening. Whole arrangement looks very dull, unlike a bouquet from another florist which has been brilliant and into its 10th day… Read Full Review

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“Very bad customer service AVOID”

Written on: 19/03/2016 by bpStanley188 (1 review written)

Flowers ordered for a birthday well in advance. They arrived on time, but were not as advertised on the website - some substitutions and some missing flowers. I didn't get what I paid for. I contacted customer service (only possible via emai, there is NO phone number) and they were completely dissmissive and unhelpful. Looking at other reviews, I can see this is a common issue. I'd definitely never use them in the future. I think it's better to phone a local florist and order directly… Read Full Review

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“AVOID LIKE THE PLAGUE!”

Written on: 07/03/2016 by gillybabes_98 (6 reviews written)

I ordered the ocean Whisper Bouquet online on the 3rd of March for delivery the 4th March, Ive ordered from Serenata previously and the recipients were pleased with the flowers i sent so I thought Id use them again, however i placed my order in plenty time so I wasn't caught in the rush for Mothers Day, it stated that they would be delivered on the 4th March anytime from 8am to 8pm, this didn't happen,no flowers arrived, on the 5th March I contacted my mum to see if anything had been delivered… Read Full Review

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“mothers day disappointed”

Written on: 07/03/2016 by reymax (2 reviews written)

I usually use another site but strayed onto Serenata. Big mistake. On the positive they were delivered on the day but the flowers were no better than garage flowers and an embarrassment as they looked absolutely nothing like the amount I paid. I paid £38 and received approximately £5 worth of actual flowers. Never again back to the other company who have done so well… Read Full Review

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“Unreliable ”

Written on: 06/03/2016 by Monkeybirdy (1 review written)

Checked the tracking which said delivered but recipient hasn't received any flowers. Poor service… Read Full Review

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“Thanks Serenata”

Written on: 05/03/2016 by Fioninha (1 review written)

Sent a bouquet to my Mum for Mother's Day. She was over the moon, lots of stems, beautiful vibrant flowers in stunning colours. Very reasonable price and free delivery. Was texted progress every step of the way. Fantastic service will be back and would highly recommend. Thanks Serenata for making my Mum's Mother's Day… Read Full Review

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“badly damaged packageing unable to contact serenata ”

Written on: 20/02/2016 by pheaney4 (1 review written)

I was unable to change delivery date which i had made a mistake with. I EMAILED TO NO AVAIL TRYED TO PHONE .NONE. WHEN PACKAGE ARRIVED THE BOX WAS SPLIT DOWN ONE SIDE/TOP OF BOX BADLY DAMAGED… Read Full Review

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Gillybabes_98's Response to pheaney4's Review

Written on: 07/03/2016

get them on Facebook under serenata flowers they will answer on messenger on Facebook on saying that they are really rude

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“Flowers didn't arrive on Valentine's ”

Written on: 18/02/2016 by jtBauer1992 (1 review written)

My boyfriend ordered me a bouquet for Valentine's Day as a surprise but had to spoil the surprise by showing me an email from them saying they had sent my flowers to the wrong place. They still haven't arrived a day later and he was left feeling deflated. Would never trust them to order for an occasion again… Read Full Review

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“Don't order through them!!! Awful customer service!!!”

Written on: 17/12/2015 by ajBlake41 (1 review written)

Awful!!! Disgusting customer service !! You can only get hold of them through entail... All the phone numbers are fake! First time I'd used them was great! No problem... Used them again to the same address.... The recipient was not happy as they didn't look fresh and some of the flowers were bit ruined through transit... Got back to them and they didn't do anything!! Not even discount for next time !! Forgot about them for a year and they email and thought I'd try one more time... To the same… Read Full Review

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“Non delivery of Funeral Flowers”

Written on: 02/11/2015 by ACSS (1 review written)

The funeral of my only sister was on October 26. I started looking for flowers for her on October 20th and chose Flamingo Diva becuse she looked amazing in a lilac coat and dress and the orange flowers portrayed her zest for life. I placed the order on Thursday 22 October. The website was difficult for me to navigate because for them to be at the florists between 9 and 12.00 on the Monday I was to choose a delivery time which it said that I had to pay for to ensure delivery. Some slots were… Read Full Review

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“Funeral Flowers”

Written on: 29/10/2015 by ACSS (1 review written)

I ordered Flamingo Diva on October 22 for my only sister's funeral on Monday October 26. It was a beautiful mix of lilac and orange. Colours that my sister would have loved and looked good in. It took me 3 days to choose the flowers. It had to be at the Funeral Director's before 12.30 on the day of the funeral Monday 26th. They accepted my order and I paid in full using discount code. I remember struggling with the delivery times box. Never did it say that we cannot do timed deliveries on… Read Full Review

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“Ocean Whisper arrangement”

Written on: 25/10/2015

We ordered the largest size of the Ocean Whisper arrangement. I suppose that due to the time of year, or availability 2 out of the 7 types of flowers were not present in the arrangement. It really diminished the overall beauty of the arrangement, and changed the color scheme. Since the recipient probably did not see the photo on the website of how it was supposed to look, she probably thought the flowers were lovely. It was just disappointing for us because we feel it was less beautiful by… Read Full Review

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“Flower box left at front door,beautiful bouquet spoilt ”

Written on: 24/10/2015

Wed.21st Oct.@ 22 00.Phone call from brother-in- law to ask if flowers to my sick wife had arrived.Box found on doorstep. We had been in all day-obviously- and at no time were the bell or knocker used. The instructions for care were followed exactly. The flowers at this stage looked stressed. Today 24th Oct. @14 00 the roses are fading and turning brown,all the gerberas are dead, the sea holly and tall, small headed mauve flowers are alive.They have all been kept in a cool place. The… Read Full Review

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“Flowers shabby”

Written on: 24/10/2015 by AmariGlover296 (1 review written)

Flowers arrived on monday 19/octin a shabby open box which labeled Saturday 17/oct dispatched! Flowers looked like they been crushed. I'm so disappointed n disgusted !… Read Full Review

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“Never again”

Written on: 23/10/2015 by LH62 (1 review written)

I ordered flowers for my mothers 80th birthday, 4 days before I wanted them delivering. I phoned my mother on her birthday and asked if they had been delivered, she said no. I could not get any information from the tracking service and trying to find a phone number to contact them was impossible. They did not arrive on her birthday. I emailed the company and this was the only way to contact them, who said it was the delivery company. They arrived the following day. The driver said they had… Read Full Review

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