Serenata Flowers, Reviews - www.serenataflowers.com

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Latest Reviews

“avoid this company”

Written on: 23/11/2014 by 233Strong (1 review written)

Flowers never arrived and now they refuse a refund so paid £40 for nothing!!!… Read Full Review

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“DREADFUL EXPERIENCE. AVOID IF YOU WANT FLOWERS DELIVERED. ”

Written on: 21/11/2014 by 363Stokes (1 review written)

Ordered a large bouquet and card for an aunts special birthday (ordering was easy hence one star)THEY WERE NOT DELIVERED. Arranged for another bouquet to be delivered after a week. THEY TOO WERE NOT DELIVERED. No apology or compensation offered. Assume that this must happen often because nobody seemed that surprised or that concerned. STRONGLY ADVISE DO NOT USE THIS COMPANY. Cant comment on the quality of the flowers because no one, myself or the would be recipient saw any! Very hard to find a… Read Full Review

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“Twice I have ordered from here and both times they...”

Written on: 20/11/2014 by Murphy-Alt43 (1 review written)

Twice I have ordered from here and both times they were not delivered till late at night. Worrying all day that they wernt actually going to turn up and when they did eventually the flowers were nothing like the picture. Nowhere near as big and nice like the picture looks and defenatly not worth the money I paid! If I had known they were going to look like that I would never of paid it. Will never order from here again… Read Full Review

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“Extremely disappointing, nothing like the picture on...”

Written on: 16/11/2014

No question that the delivery service is good but the flowers that arrived were not arranged at all, just lumped on top of each other in some plastic wrapping. Ordered the deluxe version even though the standard bouquet looked lovely on the website but thought a bigger display would be nice. Extremely disappointing when you buy them for someone expecting them to be something special and they arrive looking like petrol station flowers. Quite embarrassing when you're there when they are… Read Full Review

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“Terrible service - delivery left outside the house ”

Written on: 08/11/2014 by AlexisRoy (1 review written)

I'm extremely dissatisfied with service received, ordered a delivery for my mother for her birthday, item was delivered but delivery driver left it outside the house, which has now been stolen, informed the company and they were extremely unhelpful, refused a refund. Ignored the fact that I did not tick the leave in secure place part of the inform. I will never use these again and will be informing everyone I know not to use them either, extremely disappointed and when they said they can… Read Full Review

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“don't bother”

Written on: 06/11/2014 by 2Soto (1 review written)

arrived bang on time (as paid for) flowers look like something you would buy from outside a petrol station ! i don't dispute that when they open up they will look better but when the box was opened on a friends birthday it looked very dismal in the bottom and the paper wrapped round it was all crumpled up.. would never use again.. have had emails back after complaint that just say they will look good when open which defeats the object of treating someone and they open up to see a shoddy… Read Full Review

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“Terrible - complaint totally ignored”

Written on: 03/11/2014

Received exotic flowers via serenata from a relative. Flowers were broken in the box and some already half dead on arrival, the rest lasted about 2 days before had to be thrown out. Some flowers were black and mouldy. Some of the more exotic flowers that were supposed to be in the arrangement specified on the website had not been included. Even the foliage was awful. Really upset my family had spent money on such a poor product. Sent two separate emails via the website to complain, had one… Read Full Review

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“Appalling service in a hospital”

Written on: 28/10/2014 by MarvinCannon181 (1 review written)

Do not use this company for delivery to a hospital as they dump flowers in a postroom, and then send you a stupid email saying the person named has received them and is thinking of you! It took four days to track down the flowers and the company did not help at all and refused to resend because buried in their terms and conditions it says they won't take responsibility for it getting to the right person in a hospital or large organisation. THere is no phone number, which is always dodgy, and… Read Full Review

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“Help”

Written on: 21/10/2014 by Bonita1 (1 review written)

Does anyone have a real customer service number for this company? A actual United States number. I was not informed that this company was in another country and I want to cancel my order. They also over charged me! Called the bank they can't cancel it, this sucks!… Read Full Review

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“waste of money”

Written on: 09/10/2014 by harrys1976 (1 review written)

I bought these flowers for my wife, after a day they started to wilt and die. A complete waste of money. Flowers bought from a local supermarket from a relative are still looking good. The only good thing that came with the flowers was the fudge, that was good. Perhaps I was unlucky, and was wondering if these flowers are picked kept in a fridge to last longer and once brought out and placed in room temperature they just drop. I would not recommend to family or friends… Read Full Review

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“Dead Flowers Non Existent Customer Service”

Written on: 30/09/2014 by Fernandezdc181 (1 review written)

Flowers did not arrive. Contacted Serenata numerous times, they didn't reply. Flowers eventually arrived, dead, a week late… Read Full Review

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“Flowers arrived 2 days late and were nearly dead”

Written on: 27/09/2014 by Welge (1 review written)

Flowers due on Saturday, mother in law stayed at home all day for delivery. Apparently YODEL (worst courier company ever) knocked twice to deliver but no one answered. No card was left and on contacting seranta they informed me that they would retry on Monday. Well they did arrived at 7pm on Monday evening some two days, they were half dead and no in any water at all. Was no what the good reviews stated and worst experience and waste of money. Won't be using again unless they get rid of… Read Full Review

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“Use a different florist!!!”

Written on: 14/09/2014 by Trujillozq195 (1 review written)

Please take note - when ordering flowers from Serenata they are boxed up and sent via Yodel, not via a local florist. I ordered my wife some flowers and found the they can be delivered any time up to 9:00PM! In fact, when contacting Yodel the delivery time is between 12:00 and 9:00pm. I've been back through the order process online and cannot find any notice about this time slot. My wife has left work without flowers. Yodel state that "If you are out we will leave your parcel with a… Read Full Review

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“Let down yet again !”

Written on: 05/09/2014

Third time now they have let me down big time! Having used them a lot and spent a large amount with them I have now given up with them! Ordered flowers last year for my friends 60th . Paid £50 for large bouquet but when they arrived they were half dead, They did send a replacement however surprise spoilt. Then earlier this year ordered another bouquet for another friends birthday . Arranged the delivery for a Saturday but it didn't turn up! They apologised and said they would deliver on the… Read Full Review

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“TOTAL LET DOWN”

Written on: 31/08/2014 by fsMcCulloch309 (1 review written)

I ordered flowers for my mum's birthday. My son was due to be there that day so it was part of his present to her. I left an instruction to leave on the door step if she wasn't in. I got an email and text to say they were on their way, and then two hours later a 'failed delivery' email/text. I phoned my and they had both been in all day. There was no card left, nothing. I filled in their stupid form four times and they didn't contact me once. I checked back in the evening and still no sign… Read Full Review

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“Shocking Service - Avoid at all cost!”

Written on: 23/08/2014 by KaitlinMacKenzie (1 review written)

I ordered a bouquet of flowers on 18/08/14, and paid extra for 'same day' delivery. It was crucial the flowers were delivered that day, but unfortunately they weren't. I tracked the delivery via the website, and the order status was shown as 'Order being made up'. I enquired via email, as Serenta have no telephone number to contact, probably because of the large number of complaints they were having to deal with, as to when they would finally arrive, but didn't receive a reply. Since then… Read Full Review

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“garage forecourt flowers would have been better”

Written on: 10/08/2014 by 78Clark (1 review written)

Shocking no contact number Un manned e mail never again… Read Full Review

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“Excellent service ”

Written on: 10/08/2014 by Garcia284 (1 review written)

The flowers were well received and were beautiful and fresh and she loved them, I would 100% use this service again I am so happy out the outcome of the service and everything about it… Read Full Review

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“Delivered to wrong address and then blamed me!”

Written on: 06/08/2014 by Blodynaur (1 review written)

I wanted to order a floral bouquet from Serenata flowers for my daughter who had given birth the same day. Had huge problems entering the country code and my mobile on their order website as it would delete all the numbers after you had entered about four! Finally got it to accept the details by holding down the key until the cursor under the numbers disappeared. Typed in recipients details and selected the address from the dropbox and went on to pay. Checked the details before submitting the… Read Full Review

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“Second rate flowers”

Written on: 31/07/2014 by Baldwin96 (1 review written)

Received as a gift. Poor bouquet of flowers with brown patches on the petals. Did not remotely resemble that shown on the website. Flowers were poor quality, half the size and not worth the money paid. Instead of vibrant colours as shown they were all dull colours and frankly quite drab looking. You cannot get through to customer services who fob you off with various emails saying they cannot find the order or ask you to contact another dept.quoting an ID number which does not work. DO NOT… Read Full Review

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