Serenata Flowers, Reviews - www.serenataflowers.com

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Latest Reviews

“Total let down”

Written on: 21/05/2017 by Maryjanel370 (1 review written)

I ordered flowers and cake for my mothers 70th birthday, at 9:44 got e mail out for delivery at 21:20 still no flowers or cake no phone call to explain were they was or what was going on, they then had a cheek to say they would re deliver them at another time, sorry her birthday was today. I took my refund and business else were… Read Full Review

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“Worst ever experience ”

Written on: 10/04/2017 by Coolar (1 review written)

I ordered pink hydrangeas, 10 days in advance, and they tell me it's not available the day before it's due to be delivered. So I agreed to pink orchids (which is a nice pastel pink in the pics), and if these are not available then pink azaleas, or pink tulips. In every message I emphasised the importance that the flowers should be Pink Pink Pink!! My mom received PURPLE orchids for her birthday, and they're trying to tell me that it's just a darker shade of pink, and they reserve the right to… Read Full Review

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“Orhcid was so small!”

Written on: 05/04/2017 by uczjjba (1 review written)

I ordered a mini orchid for my mother's day and it was so tiny, it was almost a joke! For £20 it was a complete rip off and would not recommend someone else to buy it… Read Full Review

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“Avoid at all costs”

Written on: 03/04/2017 by Hortonkv438 (1 review written)

Even as I write, flowers i ordered for my mother in law for mothers day have still not arrived!! 10 days since i placed the order and no update from Serenta other than the flowers were dispatched 48hrs after order placed. The bunch I got for my mother, contained 9 stems. I could have got a better bunch from a supermarket. Now Serenta are blanking my emails… Read Full Review

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“AVOID AVOID AVOID ”

Written on: 02/04/2017 by Alana234 (1 review written)

AVOID AVOID AVOID!!! Wish I could give -10 stars. Don't trust anyone who has put 5 stars (it's probably them writing their own) Paid £25 for mothers day flowers for them to arrive looking no bigger than a bunch I could have brought at tesco for £3 To make it worse the day after 80-90% of the bouquet were dead so looked like they had been on a lamppost for 5 days. I tried to make a complaint and they wouldn't pass me to their complaints department so had to keep talking to someone in their… Read Full Review

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“Roses brown and past their best”

Written on: 29/03/2017

Received a bouquet including 5 cream roses. The roses were brown on the edges and tired. The worst was brown on 7 rows of petals, reaching well towards the centre. I contacted customer services to be told they were guard petals & when they fall off the flowers will be 'as advertised' so they can do nothing. If flowers in the condition of mine were advertised I don't think they'd sell any! I won't be using them again… Read Full Review

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“Absolute disgrace!!!”

Written on: 26/03/2017 by Deebeexxx74 (1 review written)

First and last time I will use this company! I ordered for Mother's Day and because my Mam is quite ill I wanted it to be extra special so I paid more for grandissimo which should be bigger than deluxe received less than standard size, Asda wouldn't of charged a tenna! Quality was embarrassing snapped flowers, wilting and the presentation was shameful! What was supposed to be a lovely surprise turned into an absolute embarrassment. I sent photos as they request they wanted more and more I ended… Read Full Review

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“Avoid at all costs!”

Written on: 26/03/2017

I ordered a £24.95 bouquet for Mothers Day and when they arrived yesterday they were absolutely appalling and nothing like the image shown on their website. There were just 6 flowers stuffed in a box with a load of advertising literature. A massive disappointment. I had tried to look at reviews for this company before ordering and did think it strange that there are no reviews shown on their own social media sites... clearly a company that are editing out negative reviews. I wouldn't use this… Read Full Review

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“Won't recommend”

Written on: 21/03/2017 by BrendenBlackburn (1 review written)

I ordered flowers for a friend who had a close death in the family. I ordered on the 16th for delivery on the 20th. My friend didn't receive the flowers! The funeral is today and serenata are only offering delivery for tomorrow which is unacceptable and won't compensate either. Not the best customer experience I have encountered - especially with such a sensitive topic! I'm going to use M&S as they are much better at these things … Read Full Review

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“Attrocious Service and Flowers”

Written on: 27/02/2017 by Templartwo (1 review written)

Firstly ! Avoid this company ! All glitter and no substance. They have FALSE telephone numbers and as for the LIES they have printed about feedback , it's all their own prints. Customers cannot leave feedback on their site. Flowers were an utter disgrace, and after 2 days emailing you have to wait a WEEK for a refund… Read Full Review

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“late delivery ”

Written on: 08/02/2017 by Morrisonsp6 (1 review written)

Ordered the flowers as a get well present for my gran who was returning home from hospital after an operation Did not arrive on the date specified which was the 4th of feb arrived today 6th feb the order was supposed to be a surprise but this was ruined when I had to ask if she had received the flowers she hadn't ! Attempted to contact the website using both phone numbers given but none of these seemed to be in use anymore Emailed countless of times re the deliver initially was told it was… Read Full Review

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“Go to Tesco, Same standard but much cheaper!!”

Written on: 07/02/2017 by Carleer148 (1 review written)

If you want to send flowers that appear to have been brought from a Petrol station forecourt then this is the Florist for you!! Honestly, If you like/love the person these are going to then spend an extra fiver and use Interflora! Complained to customer service and their response was for me to count how many flowers there were. Like that makes a difference to the appearance of the packaging etc. Wont be using them again. … Read Full Review

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“Four very disappointing bunches of flowers”

Written on: 21/01/2017 by Daugherty388 (1 review written)

Ordered 4 bouquets as thank you gifts for a large conference and I ended up being highly embarrassed at giving them out as they were so small. I paid £19.99 for bouquets they say normally retail @£26.99. I reckon for £10 I could have got much better at Tesco. There is no customer service phone number working - if you Google it and try all the different listed numbers they are all no longer available. The 2 cards that came with the 4 bouquets were completely wet and soggy - needless to say I… Read Full Review

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“Careful re the delivery date!!”

Written on: 09/01/2017

The flowers are around £10 / £5 cheaper than most florists, so if you want to save a bit of money and look like your flowers are an after thought to the recipient, go ahead. However if you want your flowers to arrive on the day you intend them to, stay well clear!!!! I ordered flowers for my sisters birthday, the order was placed on the 5th January. I was given a delivery date of the 7th. The flowers never arrived until the 9th! 2 days after the date i was given and 4 days after the… Read Full Review

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“Would give them ZERO stars for service if I could!!!”

Written on: 08/01/2017 by AllyL (1 review written)

These clowns were supposed to deliver a bouquet of flowers and a Happy Birthday balloon to my Mum for her 80th birthday. Despite having placed the order several days prior, no flowers showed up on my Mum's birthday. I received an email stating that they could not deliver the flowers that day but they could deliver a bouquet 2 DAYS LATE AT NO EXTRA CHARGE! Seriously????!!! They refused to provide any kind of service recovery to make up for my mother's disappointment other than delivering the… Read Full Review

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“Thrilled”

Written on: 06/01/2017 by Helen65 (1 review written)

The recipient was thrilled with the beautiful flowers. Really made their day and cheered them up. I had a slight problem but Customer Services sorted this straight away and even gave me a partial refund, for my inconvenience. Can highly recommend and would definitely use again… Read Full Review

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“Good quality.efficient service”

Written on: 29/12/2016 by Carson259 (1 review written)

I ordered a Xmas plant for my Auntie(86 years)and a bunch of Xmas flowers for my Mam(84 years)very easy to order.however because I had already sent cards I dididn't want to pay the extra 2.99 for a card from here,so there wasn't an option to leave a message as to who they were from,I had to ring both my Mam and Auntie to tell them the flowers/plant were on their way,defeating the whole idea of a surprise gift!!and I found trying to leave a review on the site impossible… Read Full Review

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“Embarrassing awful present of flowers”

Written on: 03/11/2016

A belated birthday gift for a colleague who was left wondering who sent the flowers as they forgot to send card - sorry I owned up to it being me when I saw the sorry bunch of supposed to be "super deluxe bouquet" which turned out to be a drab looking bunch in a cardboard box - so embarrassed I ended up at a local florist to get a decent bouquet and hand delivered - sent photo photo to seranata who simply replied to say the standard was acceptable to them and they would only refund 10 percent… Read Full Review

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Zeddy5412's Comment

Written on: 02/12/2016

I ordered flowers for my wife. They sent old flowers, especially the roses were brown. They will not refund or resend... Just a bunch who use internet to see out of date flowers. Avoid and report to your local trading standards so hopefully one day soon they will be stopped ripping people off ...

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“Very dissapointed”

Written on: 11/08/2016 by Mathewb1976 (1 review written)

Very disappointed with the service from Serenata. Their website froze on me twice and reset some of the parameters (delivery date) when it unfroze. It took my payment fine. Their website is not fit for purpose. I picked serenata because they had some cheap offers...now I understand why! After numerous polite emails to the company I have not recieved a proper answer to my complaint or request for a refund… Read Full Review

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“Undelivered order”

Written on: 29/07/2016 by Les1945 (1 review written)

I ordered flowers for our golden wedding anniversary on the Saturday. We waited all day but they did not arrive. I emailed them Sunday and Monday but had no reply. I tried again on Monday and they said my order had not been processed but I could order again. For a second golden anniversary? I then had difficulty trying to get a refund which I eventually did and it came with an automated email apology. Very poor service even after the order was missed… Read Full Review

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