Serenata Flowers, Reviews - www.serenataflowers.com

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Latest Reviews

“Shocking Service - Avoid at all cost!”

Written on: 23/08/2014 by KaitlinMacKenzie (1 review written)

I ordered a bouquet of flowers on 18/08/14, and paid extra for 'same day' delivery. It was crucial the flowers were delivered that day, but unfortunately they weren't. I tracked the delivery via the website, and the order status was shown as 'Order being made up'. I enquired via email, as Serenta have no telephone number to contact, probably because of the large number of complaints they were having to deal with, as to when they would finally arrive, but didn't receive a reply. Since then… Read Full Review

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“garage forecourt flowers would have been better”

Written on: 10/08/2014 by 78Clark (1 review written)

Shocking no contact number Un manned e mail never again… Read Full Review

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“Excellent service ”

Written on: 10/08/2014 by Garcia284 (1 review written)

The flowers were well received and were beautiful and fresh and she loved them, I would 100% use this service again I am so happy out the outcome of the service and everything about it… Read Full Review

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“Delivered to wrong address and then blamed me!”

Written on: 06/08/2014 by Blodynaur (1 review written)

I wanted to order a floral bouquet from Serenata flowers for my daughter who had given birth the same day. Had huge problems entering the country code and my mobile on their order website as it would delete all the numbers after you had entered about four! Finally got it to accept the details by holding down the key until the cursor under the numbers disappeared. Typed in recipients details and selected the address from the dropbox and went on to pay. Checked the details before submitting the… Read Full Review

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“Second rate flowers”

Written on: 31/07/2014 by Baldwin96 (1 review written)

Received as a gift. Poor bouquet of flowers with brown patches on the petals. Did not remotely resemble that shown on the website. Flowers were poor quality, half the size and not worth the money paid. Instead of vibrant colours as shown they were all dull colours and frankly quite drab looking. You cannot get through to customer services who fob you off with various emails saying they cannot find the order or ask you to contact another dept.quoting an ID number which does not work. DO NOT… Read Full Review

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“Do not use”

Written on: 29/07/2014 by DeeplyDisappointed (1 review written)

I was bought flowers by work. Not sure how long they took to be delivered but they've lasted 4 days. I was given flowers from asda 4 weeks ago which are still flowering, I was given carnations 3 weeks ago which are still going and I was sent some scented lilies and roses from my mum which lasted 2 weeks. I have bought flowers on their use by date in tescos that have lasted longer!!!! Don't waste your money on this company. The telephone number they provide does not get answered! Probably too… Read Full Review

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“Can't believe they deal in the fowler industry!”

Written on: 27/07/2014 by Lyndaallison66 (1 review written)

My son was going to be away for his girlfriends birthday so I helped him arrange some flowers to say he was sorry he wasn't there but was thinking of her. They didn't turn up and when I complained which can only be done by email I received a response to say they would be delivered but they can't say when!! How can you deal in the florist business which means that the delivery date is the most vital part of your business and then say you can't say when the delivery will take place?! God knows… Read Full Review

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“Fantastic service!”

Written on: 16/07/2014 by Loopylj1970 (1 review written)

I've used Serenata Flowers on a number of occasions, the process is quick and easy to order online and the recipients have all been overwhelmed by the beautiful flowers they've received. The latest bouquet I sent were described by the recipient (my parents) as beautiful, bright & cheery, they were also impressed with how many flowers were in the bouquet. I will not hesitate to use them again and I will recommend them to anyone. Thanks Serenata!… Read Full Review

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“Worst company I have ever dealt with”

Written on: 13/07/2014 by Black403 (1 review written)

Order some flowers for a morning delivery for my wife's Birthday. I received a email at 1045 on the day of delivery to inform me they were cancelling my order and refunding the money. Can't even find a phone number to speak to a member of staff. I would recommend using a different company… Read Full Review

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“very poor quality”

Written on: 06/07/2014 by 15Calhoun (1 review written)

i received a bouquet for my birthday by the next day all the roses had died and the other flowers were wilted, i havent the heart to tell my daughter she wasted her money, i have tried to contact the company but it appears impossible unless you want to spend money. this is a service i certainly wouldnt recommend… Read Full Review

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Genesis1's Comment

Written on: 12/07/2014

I agree with this review based on my experience of the company.
They are clearly using flowers that are not fresh and I would never recommend them

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“DO NOT USE- THE OTHER REVIEWERS ARE RIGHT ”

Written on: 05/07/2014 by Genesis1 (1 review written)

Some relatives kindly sent my mother some flowers for her 82nd birthday. The flowers were smelling and dying on the first day she received them. On the second day she put them in the conservatory because of the smell. (Roses and Stocks). They clearly do not use fresh flowers in their bouquets. I e-mailed Serenata Flowers (note: there is NO way to contact them by telephone. I now know why). They did send a replacement bouquet to my mother, but guess what? The flowers were dying by the second day… Read Full Review

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“DO NOT USE”

Written on: 04/07/2014

I never write reviews but I am so shocked at the terrible service I thought I should share. I ordered flowers for my brother & sister in laws wedding anniversary - I was charged for the flowers but got an email saying 'delivery failed'. Since then I have tried to contact them numerous times (no phone service makes that difficult) and I either get no response, or an automated reply saying 'your reason for contacting us was unreadable'. I just want the flowers delivered since I have paid for… Read Full Review

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“Poor website, worse delivery”

Written on: 02/07/2014 by Konner211 (1 review written)

I ordered flowers for an anniversary to be delivered to my wife's office. They arrived at 7:40pm (9 hours after leaving dispatch), when only the reception was open. I had to travel in the next day just to pick up the items (as my pregnant wife was not working that day). Customer service were apologetic but unhelpful, stipulating the 'Guaranteed next day delivery' could arrive anywhere between 7am-9pm. This fact is not clearly displayed on their website until after purchase - I only… Read Full Review

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“Links to internet are not recognised”

Written on: 02/07/2014 by 15CALVIN09 (1 review written)

I ordered some flowers for my stepmother's 86th birthday. She has just moved into a care home and I needed to amend the address. Customer services cannot be contacted by phone so I had to contact them online. I did this on three occasions and received a different link each time. I pasted the link into my browser, only to find that it was not recognised. I am now waiting to see if the flowers get through but am beginning to have my doubts!… Read Full Review

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“absolutely diabolical service ”

Written on: 01/07/2014 by PSF1974 (1 review written)

I ordered a bouquet of flowers for my partners birthday as a surprise. the only surprise I got was the flowers never arrived stating the driver couldn't gain access to the property. The recipient was in all day waiting for this surprise on her birthday there was no knock on the door and access to the property isn't exactly difficult as I am in a ground floor flat and my front door leads on to the street. I tried finding out from Yodel why they couldn't deliver and didn't get a conclusive… Read Full Review

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“NO FLOWERS DELIVERED”

Written on: 27/06/2014 by Chels.R (1 review written)

We all chipped in for an employers last day, bouquet. She has been with the company 19years and the flowers did not turn up. Still have not turned up. Company have not responded and have been VERY unprofessional… Read Full Review

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“What is Serenata not telling us?”

Written on: 20/06/2014

I placed an order a week in advance for flowers to be delivered on 17th June, as I was to be away. When I got home, I tracked the order on 18th June to ensure that they had been delivered safely. Not only had they not been delivered but I was given a story that the trailer containing the flowers had gone on fire, and that they had sent me an e-mail on 16th June to advise. There is no record of any such email in my in tray or folders. They apologised and said they would send my friend an upgrade… Read Full Review

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“Shocking Service”

Written on: 17/06/2014 by Foxms492 (1 review written)

Do not order from this company. Well if you can call them a Company. Ordered Flowers (Claim to be next day delivery) Thursday 12th June. Completed the order and received an email to say the order was complete. On Friday 13th when the flowers should have arrived i received an email saying they could not send the flowers that day and will send the flowers Monday 16th June. I accepted this as i really wanted the flowers to be sent until i received another email 16th June saying they had… Read Full Review

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“Appalling quality and even worse customer service”

Written on: 16/06/2014 by yvonne.rathbone.16 (1 review written)

Please be warned !Ordered a bouquet for a colleague to celebrate her wedding. Vase was broken due to being packed with one sheet of tissue paper. However, flowers were sad and tired looking. Some had even started to brown at the edges. Bouquet looked awful. Despite many many emails and eventually a hone call from them they offered me and insulting £3.99 refund. I was told that they use flowers at different stages of their life - but near the end of it ? i sent photos of a sample but was then… Read Full Review

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Genesis1's Response to yvonne.rathbone.16's Review

Written on: 05/07/2014

I found the same- poor flowers that were NOT fresh

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“Disappointing! Still charged for items missing from order.”

Written on: 12/06/2014 by SimoneH (1 review written)

I wish I could upload a picture to show the difference in the bouquet advertised on the site and the one actually received.The flowers were on the brink of being withered and looked as if they had been thrown together - they looked more like a bunch of weeds! A balloon was also part of the order which was not delivered although I was still charged for it! It's only saving grace was a timely delivery and the regular emails that update you dispatch and to let you know your items had been… Read Full Review

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