Serenata Flowers, Reviews - www.serenataflowers.com

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Latest Reviews

“Appalling - flowers not delivered/dreadful customer...”

Written on: 23/12/2014

The flowers I ordered for my daughter's 21st birthday, when she was miles away from home, and for which I paid extra for Sunday delivery and a further charge for morning delivery, did not arrive. Customer services is via e-mail only and they refused to call me on the phone (they do not publish a phone no). They would only say they would contact the courier; I got no further information. The flowers finally arrived the following day just as my daughter was checking out of the hotel. Customer… Read Full Review

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“Shocking service”

Written on: 17/12/2014 by Alberto202 (1 review written)

Flowers ordered and delivery date confirmed however delivery not made and no contact from Serenata. Managed to email the company and flowers re-arranged for delivery. Unable to actually speak to anyone instead all communication via email. Very poor customer service, unable to fulfil orders leaving an elderly relative with nothing to open on their birthday. Would not recommend not use again. … Read Full Review

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“Still waiting”

Written on: 08/12/2014

Have ordered two lots of flowers to be delivered today and so far nothing has arrived and have been promised they are en route!!! Reading all these reviews I'm now not holding out much hope!! They have emailed me back rather quickly - just a shame the flowers don't arrive that quick!!… Read Full Review

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“Useless. did not deliver--and worse--did not care”

Written on: 06/12/2014 by Cellosoul5 (4 reviews written)

Serenata flowers let me down BADLY today. I wanted to send flowers to my dear friend in Birmingham, to celebrate the end of her chemotherapy. All day, by email, Serenata suggested my flowers were out for delivery. EVENTUALLY, after half-nine, they admitted they were UNDELIVERED, and, when I complained, objected that I could either have a re-send or a refund but not both. Completely unsympathetic (I told them about her cancer) and unhelpful. Avoid, is my advice, frankly. I was really upset--and… Read Full Review

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“Do not use this company”

Written on: 06/12/2014 by Larissa296 (1 review written)

AWFUL, do not use this company. Wanted to surprise my girlfriend, to congratulate her on her new job. Ordered on Saturday for delivery on Monday.... nothing arrived. Emailed, no reply. Chased... they replied - "We will get them delivered by Thursday", on Thursday I receive a text saying that "We were unable to deliver, as the driver couldn't access the building" - an office which is open from 8:30am to 18:00 every day!? Great customer service would have been: - Apologies for ruining the… Read Full Review

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Omb0Ym0Ie1224's Comment

Written on: 15/12/2014

HORRIBLE COMPANY!!!!

We ordered flowers , cakes with balloons for my mum's birthday availed their promo of free next day delivery.

Checking the status online showing out for delivery but when i sent an email to check where exactly the item is they are saying that there was a technical error has not been streamed correctly to their production team and they are unable to deliver the items today. Seriously! all the information they require is indicated that's why they created radio buttons for the website secondly it is a specific instruction how can they say they it was not streamed correctly!!!!!!!

PLEASE DO NOT USE THIS COMPANY......

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“amazing product”

Written on: 29/11/2014 by 226McGee (1 review written)

I am very pleased with the flowers, the person they were for was thrilled with them, will definitely get them from here again :) thank you… Read Full Review

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“avoid this company”

Written on: 23/11/2014 by 233Strong (1 review written)

Flowers never arrived and now they refuse a refund so paid £40 for nothing!!!… Read Full Review

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“DREADFUL EXPERIENCE. AVOID IF YOU WANT FLOWERS DELIVERED. ”

Written on: 21/11/2014 by 363Stokes (1 review written)

Ordered a large bouquet and card for an aunts special birthday (ordering was easy hence one star)THEY WERE NOT DELIVERED. Arranged for another bouquet to be delivered after a week. THEY TOO WERE NOT DELIVERED. No apology or compensation offered. Assume that this must happen often because nobody seemed that surprised or that concerned. STRONGLY ADVISE DO NOT USE THIS COMPANY. Cant comment on the quality of the flowers because no one, myself or the would be recipient saw any! Very hard to find a… Read Full Review

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“Twice I have ordered from here and both times they...”

Written on: 20/11/2014 by Murphy-Alt43 (1 review written)

Twice I have ordered from here and both times they were not delivered till late at night. Worrying all day that they wernt actually going to turn up and when they did eventually the flowers were nothing like the picture. Nowhere near as big and nice like the picture looks and defenatly not worth the money I paid! If I had known they were going to look like that I would never of paid it. Will never order from here again… Read Full Review

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“Extremely disappointing, nothing like the picture on...”

Written on: 16/11/2014

No question that the delivery service is good but the flowers that arrived were not arranged at all, just lumped on top of each other in some plastic wrapping. Ordered the deluxe version even though the standard bouquet looked lovely on the website but thought a bigger display would be nice. Extremely disappointing when you buy them for someone expecting them to be something special and they arrive looking like petrol station flowers. Quite embarrassing when you're there when they are… Read Full Review

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“Terrible service - delivery left outside the house ”

Written on: 08/11/2014 by AlexisRoy (1 review written)

I'm extremely dissatisfied with service received, ordered a delivery for my mother for her birthday, item was delivered but delivery driver left it outside the house, which has now been stolen, informed the company and they were extremely unhelpful, refused a refund. Ignored the fact that I did not tick the leave in secure place part of the inform. I will never use these again and will be informing everyone I know not to use them either, extremely disappointed and when they said they can… Read Full Review

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“don't bother”

Written on: 06/11/2014 by 2Soto (1 review written)

arrived bang on time (as paid for) flowers look like something you would buy from outside a petrol station ! i don't dispute that when they open up they will look better but when the box was opened on a friends birthday it looked very dismal in the bottom and the paper wrapped round it was all crumpled up.. would never use again.. have had emails back after complaint that just say they will look good when open which defeats the object of treating someone and they open up to see a shoddy… Read Full Review

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“Terrible - complaint totally ignored”

Written on: 03/11/2014

Received exotic flowers via serenata from a relative. Flowers were broken in the box and some already half dead on arrival, the rest lasted about 2 days before had to be thrown out. Some flowers were black and mouldy. Some of the more exotic flowers that were supposed to be in the arrangement specified on the website had not been included. Even the foliage was awful. Really upset my family had spent money on such a poor product. Sent two separate emails via the website to complain, had one… Read Full Review

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“Appalling service in a hospital”

Written on: 28/10/2014 by MarvinCannon181 (1 review written)

Do not use this company for delivery to a hospital as they dump flowers in a postroom, and then send you a stupid email saying the person named has received them and is thinking of you! It took four days to track down the flowers and the company did not help at all and refused to resend because buried in their terms and conditions it says they won't take responsibility for it getting to the right person in a hospital or large organisation. THere is no phone number, which is always dodgy, and… Read Full Review

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“Help”

Written on: 21/10/2014 by Bonita1 (1 review written)

Does anyone have a real customer service number for this company? A actual United States number. I was not informed that this company was in another country and I want to cancel my order. They also over charged me! Called the bank they can't cancel it, this sucks!… Read Full Review

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“waste of money”

Written on: 09/10/2014 by harrys1976 (1 review written)

I bought these flowers for my wife, after a day they started to wilt and die. A complete waste of money. Flowers bought from a local supermarket from a relative are still looking good. The only good thing that came with the flowers was the fudge, that was good. Perhaps I was unlucky, and was wondering if these flowers are picked kept in a fridge to last longer and once brought out and placed in room temperature they just drop. I would not recommend to family or friends… Read Full Review

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“Dead Flowers Non Existent Customer Service”

Written on: 30/09/2014 by Fernandezdc181 (1 review written)

Flowers did not arrive. Contacted Serenata numerous times, they didn't reply. Flowers eventually arrived, dead, a week late… Read Full Review

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“Flowers arrived 2 days late and were nearly dead”

Written on: 27/09/2014 by Welge (1 review written)

Flowers due on Saturday, mother in law stayed at home all day for delivery. Apparently YODEL (worst courier company ever) knocked twice to deliver but no one answered. No card was left and on contacting seranta they informed me that they would retry on Monday. Well they did arrived at 7pm on Monday evening some two days, they were half dead and no in any water at all. Was no what the good reviews stated and worst experience and waste of money. Won't be using again unless they get rid of… Read Full Review

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“Use a different florist!!!”

Written on: 14/09/2014 by Trujillozq195 (1 review written)

Please take note - when ordering flowers from Serenata they are boxed up and sent via Yodel, not via a local florist. I ordered my wife some flowers and found the they can be delivered any time up to 9:00PM! In fact, when contacting Yodel the delivery time is between 12:00 and 9:00pm. I've been back through the order process online and cannot find any notice about this time slot. My wife has left work without flowers. Yodel state that "If you are out we will leave your parcel with a… Read Full Review

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“Let down yet again !”

Written on: 05/09/2014

Third time now they have let me down big time! Having used them a lot and spent a large amount with them I have now given up with them! Ordered flowers last year for my friends 60th . Paid £50 for large bouquet but when they arrived they were half dead, They did send a replacement however surprise spoilt. Then earlier this year ordered another bouquet for another friends birthday . Arranged the delivery for a Saturday but it didn't turn up! They apologised and said they would deliver on the… Read Full Review

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