Land of Leather Reviews - www.landofleather.co.uk

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Latest Reviews

★☆☆☆☆

“complete rip off ”

Written on: 24/10/2011

i bought a sofa from land of leather in stoke on trent on 15/01/2007 came on time had no problames also payed for a 5year cover the problame started in 2009 when i tryed to contact the companie to book a repair they had disapeared theres no answer on any of the contact numbers i have for them or the insurence companie so for nearly 3 years i have been stuck with a suite that is insured but i cant use the insurence iam a single parent and cant afford another suite as payed £799 and £160… Read Full Review

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Guest's Comment

Written on: 25/04/2012

I have been also having problems with my leather seats that costed £799 plus £200 insurance and extras, that I purchased in 2007. I contacted Land of Leather end of year 2007, and they came to sort of like repair the leather that was peeling off. Late 2008, the recliner stopped working and we have been trying to contact them since with no success. The number on the receipt and on the internet is not been answered when I try to phone. Proof of purchase and everything is still available. Please someone do advise steps to follow next. Tendai Musiyazviriyo, Southampton.

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Guest's Comment

Written on: 25/04/2012

I have been also having problems with my leather seats that costed £799 plus £200 insurance and extras, that I purchased in 2007. I contacted Land of Leather end of year 2007, and they came to sort of like repair the leather that was peeling off. Late 2008, the recliner stopped working and we have been trying to contact them since with no success. The number on the receipt and on the internet is not been answered when I try to phone. Proof of purchase and everything is still available. Please someone do advise steps to follow next. Tendai Musiyazviriyo, Southampton.

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Baby1387's Comment

Written on: 26/10/2013

Land Of Leather has been closed now for close to 3 years.

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★☆☆☆☆

“their customer service is terrible and they get you to...”

Written on: 16/03/2011

their customer service is terrible and they get you to buy insurance which in small print doesnd cover you so am sitting with a suite that is falling apart and we are both disabled i wish someone could help… Read Full Review

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★☆☆☆☆

“brought what we thought was a lovely saddle coloured...”

Written on: 30/07/2010

brought what we thought was a lovely saddle coloured setee's with gold star called them to say colour had come off after couple weeks they said we were'nt covered for it now the bloody thing going yellow can't afford to get it done £2500 down the drain ?????????????… Read Full Review

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★☆☆☆☆

“They or their sofa insurance company are a big con, as...”

Written on: 04/02/2010 by chiopereche (1 review written)

They or their sofa insurance company are a big con, as they would not cover you for anything be warned. its unfortunate they are bust, but their must be a regulatory body who puts them into check. i need advice,can any one help?… Read Full Review

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★☆☆☆☆

“PLACED A DEPOSIT ON 3+2 IN JANUARY 2009 TOLD DELIVERY...”

Written on: 18/11/2009 by AMORRIS58438 (1 review written)

PLACED A DEPOSIT ON 3+2 IN JANUARY 2009 TOLD DELIVERY IN 6 WEEKS, NO SHOW, KEPT RINGING, KEPT GETTING FOBBED OFF. THEN TOLD TO GET BANK TO DO A CHARGEBACK BUT BECAUSE 3 MTHS HAD PASSED BECAUSE THEY KEOT TELLING US IT WAS COMING, THEY CANT DO IT, NOV 2009 STILL NO DEPOSIT BACK. JOKE, WHAT A BIG MISTAKE. £134.99 DOWN THE SWANNY… Read Full Review

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☆☆☆☆☆

“We ordered our leather suite 3+2 the 28th dec 08, we...”

Written on: 21/06/2009 by martina5676 (1 review written)

We ordered our leather suite 3+2 the 28th dec 08, we are stil waiting now 21st june. Land of Leather are gone in ireland so its the uk we have too deal with.we were offered a 5% discount in march ,we have not heard anything since.its an absolute disgrace,no wonder they went bust.

very angry
ireland… Read Full Review

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☆☆☆☆☆

“Ordered a 3 + 2 seater on 9 Nov 2008 from Land of...”

Written on: 19/05/2009 by Statesidergirl (1 review written)

Ordered a 3 + 2 seater on 9 Nov 2008 from Land of Leather. Nothing delivered as of 19 May 09. Cannot cancel Credit Agreement. V annoyed… Read Full Review

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★☆☆☆☆

“We ordered a suite the day after boxing day from Land...”

Written on: 16/05/2009 by LAggett (1 review written)

We ordered a suite the day after boxing day from Land of Leather and they they went bust. We still continued with our order its now 15 May and we are still waiting again like the other lady cannot get anyone to answer the phones have written and still no reply. Surely to wait 5 months is silly no wonder they went into liquidation… Read Full Review

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☆☆☆☆☆

“Ordered a 3 &2 seater on 1/01/2009 from Land of...”

Written on: 14/05/2009

Ordered a 3 &2 seater on 1/01/2009 from Land of Leather. still waiting for delivery date. every time we ring just get fobbed off. complete waste of time… Read Full Review

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☆☆☆☆☆

“i paid for 2 seater and 3 seater settees from land of...”

Written on: 13/05/2009 by kathleen henderson (1 review written)

i paid for 2 seater and 3 seater settees from land of leather on 2/1/09. still waiting delivery. no one to answer phones operators suposed to be busy been ringing from 9 in the morning till 3 afternoom do these people think we are stupid… Read Full Review

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☆☆☆☆☆

“I bought a 3 and 2 and 1 reclining suite from land of...”

Written on: 15/02/2009 by janette2 (1 review written)

I bought a 3 and 2 and 1 reclining suite from land of leather it to as started coming away at the seams on several cushions went back to the shop they didn't seem to me to be bothered about my complaint. i took the full gold insurance out and they came and they said they wont repair it this cover stated if it rips comes away at the seams they would repair it or give me a refund which yet again the paper is worth nothing as they said it wasn't the seams but it is and in that case it says im… Read Full Review

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★☆☆☆☆

“I could write all day about our experience with LoL in...”

Written on: 21/01/2009 by Stargatesg1 (2 reviews written)

I could write all day about our experience with LoL in Inverness, but you would find our experience hard to believe. One thing is for sure we will never enter a LoL shop again! We bought the Hilken 3+2 suite and got delivery six weeks later to find the suite was faulty. We reported this imediately on delivery and was told the upholsterer would be in touch within the next few days. Seven phone calls, twelve days sitting in waiting and three months later waiting for the upholsterer we gave up… Read Full Review

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★★★★★

“would buy again, and im a fussy cow. Good qualtity...”

Written on: 15/11/2008

would buy again, and im a fussy cow. Good qualtity leather and stucture still going strong after 7 years, gave it to a friend cos we wanted a newer design. also my grandmother who is obese still has hers after 7 years and its tip top. dont believe everything you read guys… Read Full Review

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H13Mhc's Comment

Written on: 25/02/2010

I found this review not helpful because...I'm glad someone has had a good experience, but this doesn't mean everyone else has. Why would all these people take time to write about their bad experience if it didn't happen. I'm sure they have better things in their lives to contend with. I can understand not believing everything you read but in cases like this I think you would be an idiot not to take notice of other peoples comments. That's why eBay has been so successful; both buyers & sellers love to be rated as this gives people an insight to how each individual does business. I just would rate Land of Leather as conn artists; they take your money & leave you with their faulty goods, thats if your fortunate enough to get your suite in the first place.
<br/>

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☆☆☆☆☆

“I bought the Mimi Premier leather 3 and 2 seater suite...”

Written on: 04/11/2008 by mollie05 (1 review written)

I bought the Mimi Premier leather 3 and 2 seater suite in October 2007 from Land Of Leather retail park Oldham, I also purchased what I thought was the 5 year guarantee for wear and tear, (and was informed today it was actually for stains.)

The 3 seater has started to fall apart and after 3 weeks I finally got to speak to a Manager who informed me as it was over 12months, (by 1 day) and the fact the 5 year cover is only for accidental stains, there is nothing they can do except, if, I pay a… Read Full Review

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☆☆☆☆☆

“My wife and I bought a 3 and 2 sofa from Land of...”

Written on: 28/10/2008 by xxub40xx (1 review written)

My wife and I bought a 3 and 2 sofa from Land of Leather at their leeds store on 20th june 2006 and was told we would have to wait 8 weeks. 14 weeks later we were allowed to collect it. Infact I was told it was at tamworth then newcastle when I believe it was at the leeds warehouse near our home since the day we bought it. When the driver was transporting the sofa to the van in he caught the van and shunted it forwards before realising it was stuck. When we got it home it was damaged and we had… Read Full Review

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☆☆☆☆☆

“First of all our sofa was 2 months late and every time...”

Written on: 01/09/2008 by maxwell1611 (1 review written)

First of all our sofa was 2 months late and every time we phoned the store to see what was happening they would fob us off with a different excuse evrytime. The sofa arrived eventually and everything was fine then our first problem was one of the recliners was stuck up and would not close so we phoned the store for someone to come and fix it and they said it would take 48 hours. When the repair man came he said he would have it fixed for us which was great but in the mean time we had noticed… Read Full Review

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★☆☆☆☆

“Took out Land of Leather's seemingly worthless GOLD...”

Written on: 20/08/2008

Took out Land of Leather's seemingly worthless GOLD level insurance, sold on a covered for everything basis!
18 months later the stitching came apart on the two seater sofa.
Filled in insurance forms after a grilling over the telephone. Sent them requested photos, with forms of defect/damage. 3 weeks later they sent out someone to speak to me again in person and take more photos. (It seems A4 size photos sent by myself were not good enough).
During the home visit I was advised however, that… Read Full Review

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Naomi Mccartan's Comment

Written on: 18/03/2010

I bought a 3,2,1 in land of leather Northern Ireland 16 months ago. I also paid the gold insurance. The leather started to peel down the sides of the 3 seeter, and I rang homeserve. They sent out a man who took photos and wrot a report. He was not a very sociable person. I got a reply the next week stating I wasnt covered, as it wasnt covered. My policy states it covers peeling of the leather, I was told it wasnt peeling. WHAT DO THEY CALL PEELING.
<br/>I appealed the insurance claim and stated how my policy said I was covered for peeling and why was i beiin denied this claim. A few weeks later I received a reply stating they had looked into the claim and the insurance had made the right decision, and the peeling which they said isnt peeling is not covered. Anyone know what else can I do or where else do I complain to, as I am determined I am not giving up. I cannot afford to buy a new sofa, and the 2 seater and chair are fine, and I was told when i bought the insurance, that the gold policy covered everything.

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☆☆☆☆☆

“Purchased recliner settee about two years ago. It is...”

Written on: 08/08/2008 by mnimodo (5 reviews written)

Purchased recliner settee about two years ago. It is starting to show apparent signs of peeling and poor stitch work. Land of Leather have said they will not repair it. I am now in touch with insurance Ombudsman… Read Full Review

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☆☆☆☆☆

“I've been waiting for my corner suite for 5 months...”

Written on: 26/06/2008 by michellekemp150 (1 review written)

I've been waiting for my corner suite for 5 months they keep saying its at docking then its at warehouse they told me I should hear about my corner suite by Wednesday 25th June 2008 still nothing! Help!… Read Full Review

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☆☆☆☆☆

“I have been treated appallingly by some members of...”

Written on: 25/06/2008

I have been treated appallingly by some members of staff after being ignored by manager I am now taking my complaint to consumer direct I feel pushed into this action by attitude of manager and some staff… Read Full Review

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