Zumiez Reviews - www.zumiez.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Over charged my credit card!”

Written on: 28/07/2014 by Oliviai1956 (1 review written)

Last week, I ordered three shirts from Zumiez Online Store. Of course, I was charged the total amount at time of purchase. I was checking my credit card account and noticed that Zumiez put an additional $100 of funds on hold on my credit card. I called customer care to inquire and they said that since my order had to come from different stores, they each charged you but those charges would drop off. That is horrible in my opinion. I have never had that happen from any store that I have ordered… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 26/06/2014 by Trujillo466 (1 review written)

Ordered a couple of items. Took them 3-4 days to contact me saying that the items are out of stock. They also stated that i have not been charged for what has not shipped out. BUT I was already charged for EVERYTHING i have ordered. DO NOT ORDER FROM ZUMIEZ. … Read Full Review

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★☆☆☆☆

“CANADIAN? FORGET ZUMIEZ”

Written on: 04/06/2014 by 474Grady (1 review written)

I had the worst experience I've ever had shopping online at Zumiez. I ordered several items that were "2 for 1" or "50% off the 2nd item" deals. I complete the order and find out that I've been charged in USD instead of Canadian currency, so I pay an extra $40. Then I get an email saying 2 of the items (both "50% for the 2nd pair" deals) aren't available. Then I try and choose different items for the same price and find out they are also NOT available, only to find out that the stuff has… Read Full Review

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★★☆☆☆

“Canadian on line buyers beware!!!”

Written on: 21/03/2014 by rnShepherd135 (1 review written)

I couldn't agree more that as a Canadian buyer, you must not think you are getting a deal. You are not! You are charged $20 for delivery to Canada and then have to pay duty on top plus processing fee. I had to pay an additional $45 for items costing me less than $25. Not a bargain at all. Costly lesson. Never buy on line from Zumiez and beware of DHL. They are expensive. However, the colors of the items I purchased were ok… Read Full Review

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★☆☆☆☆

“Does not deliver customer service or goods as promised”

Written on: 27/02/2014 by catarm (1 review written)

I've ordered twice now and both times have been a major hassle. The first time I ordered they had a buy one get one half off. I ordered and it was not crediting the half off. I called Zumiez and they told me they were having trouble with their system to go ahead with the order and they would credit my account. So I went ahead trusting they would do as they said. After many phone calls and a month later I finally received the credit. Second order was the same buy one get one half off. This time… Read Full Review

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★☆☆☆☆

“Online Order Terror”

Written on: 27/09/2013 by Lvetrone (1 review written)

To all potential online customers be forewarned about Zumiez's lack of care or concern for customer service. On September sixth I made a very larger expensive order. I was charged for the order but after two weeks received no shipping information. So I emailed their "customer care" help people and received no human response. So I go to check my order status the day after and it now says shipped with no response from "customer care". Then I receive my order with two items missing. Not only was… Read Full Review

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★☆☆☆☆

“Canadians -- Stay away from Zumiez on-line ”

Written on: 11/09/2013

Anyone living in Canada should avoid making on-line purchases from Zumiez! I bought a $100 Penny board from Zumiez and paid $25 shipping and then I was asked to pay another $30 when the board arrived at my door. If it wasn't that it was for my son's birthday I would have refused the parcel. With the exchange I paid over $160 for a $100 skateboard. Zumiez is NOT Canada friendly, STAY AWAY FROM THEIR ON-LINE STORE. Next time, I'll be going to a local retailer… Read Full Review

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★☆☆☆☆

“Zumiez Online store sent my package to a CLOSED store”

Written on: 15/07/2013 by AMEreviews (1 review written)

I ordered a swimsuit (BEACH RIOT CLAYTON top/bottom in red/black) on 4/3/2013 from the Zumiez website. I needed the swimsuit for 4/14/2013, so I had plenty of time for the item to be shipped to the store. For shipping directions I entered my area code and from the drop down list of stores to choose from I picked the 4999 Old Orchard Ctr Store K13 because it is the most convenient for me to get to. I waited several days and after receiving my shipping information and it not being able to track… Read Full Review

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★☆☆☆☆

“Awful online service”

Written on: 01/11/2012 by ty89 (1 review written)

Ordered a few clothing items (bought $250 worth), and it said the shipping would take 4-8 days. They also failed to provide a tracking number. After 8 days I called, and they explained that it could take up to 14 days, and if it hadnt arrived by then to call back and they would definitely track it down. Day 14 comes around, still nothing. Called back and was told that it could take up to 25 days. Still refused to locate it, connect me with manager, or provide a tracking number. So basically I… Read Full Review

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★☆☆☆☆

“online service is a joke”

Written on: 16/10/2012

My son bought some snowboard boots online after 4 weeks we called to see what had happened, they said they must have goten lost in mail. They said they would send out another pair and after another 3 weeks I call and the lady says let me put you on hold something seems to be wrong with our shipping department she comes back on the phone and says it seems neither has ever shipped adn the order is closed even though your account has ben billed. But we do not have that size in stock. The moral of… Read Full Review

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★☆☆☆☆

“Will not order again”

Written on: 07/09/2012

We ordered sneakers while in the Zumies store, the clerk had check and they showed in-stock. Let's just say they will give you the run around. I had to call and check on the order after a week. Another week goes by and I get an email that they are out of stock and I am offered a "swap the item for something similar, issue you a gift card for the amount of the item or refund the purchase price." I responded to the email that I would like a refund of the purchase price and to please let me know… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 02/08/2012

I placed an order online for a pair of Osiris shoes. I got an order confirmation number and an email right after ordering too. Today, I just got an email saying they don't have it in stock........Well, if you don't have something in stock, maybe you shouldn't let potential customers check it out in their shopping cart to begin with. They still had the shoes in stock after my order too, I think they just decided to serve whoever paid by a credit card first instead, because I use pay-pal. Zumiez… Read Full Review

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Shanabananna's Comment

Written on: 04/02/2013

Wow I just had a similar problem with them. I ordered (By credit card though I did not use my paypal) and payed direct on their site. They got my money, then a day later I recieve an e mail stating that they are out of stock of the jacket I wanted and that I had to order another. I check the site today (2 days later) and they still have the jacket listed as being in stock, saying there are 4 left. As far as my items go, I recieved an e mail notification from both zumiez and USPS with tracking numbers on my orders so I'm pretty sure they are legit in the mail.

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★☆☆☆☆

“I wrote this to corporate why I will no longer shop...”

Written on: 27/08/2011

I will no longer spend any of my money in your stores or allow my children to spend any of my money there. There have been countless times I have thought about this but I'm really just at my wits end with the staff of your cottonwood mall store in Albuquerque. Around Christmas time last year was my first encounter with your so called store manager. Not only was she rude,but countless times I would ask staff for help or god forbid exchange policy information on some pants I bought my son that… Read Full Review

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★★★★★

“I shop at Zumiez all of the time. There are many core...”

Written on: 04/05/2007 by n8slc (1 review written)

I shop at Zumiez all of the time. There are many core shops in my town, but the customer service and selection that I get at Zumiez is amazing. I have had many things special ordered, and I have not had any problems yet… Read Full Review

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★★★★☆

“the two best boards i've had have been from zumiez, my...”

Written on: 21/12/2003 by Wannabe32190 (3 reviews written)

the two best boards i've had have been from zumiez, my flip and element kick butt. now that skating is so "popular," too many preppy kids shop at zumiez now though. the boards are also too expensive, i got my flip there for 62$ when i saw it at bc surf and sport for 50$… Read Full Review

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