Vonage www.vonage.com Reviews

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 0 ratings and 21 reviews

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Average Ratings for Vonage www.vonage.com

  • Ease of Set Up3.3 stars
  • Voice Clarity3.3 stars
  • Connection3 stars
  • Value for Money3.1 stars
  • Overall rating2.8 stars

21 Reviews For Vonage www.vonage.com

  • Guest 5th Oct 2009

    Reviewer rating: 5 stars


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    I have been using Vonage since 2007. Initially I experienced a few issues, but you have to remember here is that Vonage uses your broadband connection to route voice calls through. Hence if you have an unreliable broadband connection it will affect your voice calls - breaking up etc. I upgraded my broadband connection from a 2Mb service to a 10Mb service and the only time problems occur is when my broadband connection goes down - this is out of Vonages control and rests with my broadband supplier, I cannot blame Vonage for calls breaking up if my connection speeds have dropped out. If you have several computers sharing one incoming Broadband line then you can expect call break up if you are on a 2mb service- again this is not Vonages fault - consider going for a larger broadband package speed. I use the 10mb Virgin media package, have 5 computers and have no issues with call break up. On occasions I have to re-boot my virgin media modem and hence VoIP adapter -but re-booting is expected with any broadband connection. What you need to remember is that call break up normally indicates that your broadband speed has dropped or re-booting is required. Overall I rate Vonage as excellent!!

  • Guest 4th Oct 2009

    Reviewer rating: 1 stars


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    Unbelievably horrible phone service and customer service. I have never had an experience like the one I had with Vonage's customer service. During the 6 months I used their service, more than half of that time the modem wasn't working, therefore, I would have no phone service for hours at a time. When I finally decided to disconnect from them, they wanted to charge unbelievable fees and stated that they could and would deduct it from my checking account and did not need my authorization. Unbelie ...

  • Guest 12th Sep 2009

    Reviewer rating: 2 stars


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    Vonage was 7 months of hell. The line is either 'temporarily busy' or breaking up, unless you are ringing a number not included in any package (eg. mobile).

  • REDIANART Rank: Sergeant 10th Sep 2009

    Reviewer rating: 5 stars


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    I find Vonage very good with calls, very clear and tech support very fast.

  • Guest 13th Aug 2009

    Reviewer rating: 5 stars


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    Have used vonage both in USA and here in the UK for years, the best, dont have to worry about the kids keeping in touch with grandma and papa in Texas, they can stay on the phone all day and night if they want to and wont cost anything with my monthly subscription.

  • anemos 1st Jul 2009

    Reviewer rating: 0.5 stars


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    Very bad service, I was left in the Philippines without a phone service, the V Phone that was bought wasnt working on my Vista laptop and was receiving only emails as to how I can set up the system to work as if I was an expert, when I asked them to call me back they refused leaving me in a mess, lousy service and only sweet talking to get you to sign up after that when it comes to serious problems you get no support

  • Guest 13th Jun 2009

    Reviewer rating: 5 stars


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    I love Vonage. There is no difference between vonage and the local telephone company. The quality is the same.

  • ffunnybunny 26th May 2009

    Reviewer rating: 4.5 stars


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    Vonage is particularly useful if moving house often (like students and junior doctors in the national health service). No need to change phone number, plus no worry about minimal contract on land line, using internet provided in staff accommodation.

  • Very Frustrated 2nd Feb 2009

    Reviewer rating: 0 stars


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    I have been trying to talk to someone at vonage for three days trying to give them my business.... I cant get an answer as to why I would need thier adapter as i currently have a voIP phone.
    the people that call you back are VERY polite but only seem to be working from a script when talking to me.
    Having tried (3 times) to call the technical advice line with a wait of more than 5 mins each time and still getting no answer I have just given up and will try another supplier they seem to have great ...

  • Guest 16th Nov 2008

    Reviewer rating: 4.5 stars


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    Even when running torrents call quality on Vonage is good - used on Be Unlimited (Pro) / o2 (Basic package) with consistent 6mB down / 1.2mB up connection - can't get faster because of distance to exchange. I haven't taken the Vonage Box and used in other locations - but did consider taking with me on a recent trip to the USA. Billing and ability to instantly check costs and change setings is good. Would recommend without hesitation if you have a reasonably fast stable broadband connection. Von ...

  • gtropaco Rank: Lance Corporal 17th Oct 2008

    Reviewer rating: 4.5 stars


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    Excellent call clarity and cheapness of calls allows me to call my girlfriend in Sydney for absolutely nothing. For £7.99 the Vonage line has given us both a lifeline away from other more expensive and less reliable VOIP services and calling cards. Customer services, in my own experience have always been second to none. I am unsure of the other posters comments and experiences but I have been a user in the UK for over a year now and have been fully satisfied with the service. Customer ser ...

  • alldayuser 5th Aug 2008

    Reviewer rating: 0.5 stars


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    I ' ve been using Vonage for about a year, as have colleagues at work. It suits us because of the way it works but I really wish there was a competitor that did what Vonage do (ie had a piece of hardware you can use on any internet connection and software to route calls).

    Vonage ' s call quality varies from day to day and there are regular problems. Their customer service is absolutely terrible i have found. It ' s better to suffer problems than have to call their technical help teams.

    All ...

  • Triss Rank: Lance Corporal 10th Jun 2008

    Reviewer rating: 0 stars


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    Although Vonage is advertised as a cheap deal, it ends up being expensive if you can't get the service and end up using your mobile all the time instead. The service would work for 2 or 3 days perfectly then gradually it would get worse and worse. First of all the delay between the call being connected at the caller's end and at the recipient's end got longer and longer. So, on the recipients end there would be a long pause before they heard the callers voice, this pause eventually became so lo ...

  • Triss Rank: Lance Corporal 9th Jun 2008

    Reviewer rating: 0.5 stars


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    I waited over 15 mins to talk to advisor especially long wait to talk to cancellation department. if you need to cancel do it at least 2 days before payment due as they will charge you for the next months rental even if you have spoken to them and had notes put on account etc.
    lots of money spent on engineer to set up then put right then change back to conventional system. if you don't want hassle then I advise you not to use Vonage - their people are very nice but the system is poor.Finally ...

  • nesrine 21st Nov 2007

    Reviewer rating: 4.5 stars


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    Overall, I'm very happy with the service. It's easy to set up and the technical support is good.

  • keithbritton 13th Sep 2007

    Reviewer rating: 4.5 stars


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    I have been using Vonage for over 12 months now and never experienced any serious issues, call quality is excellent, I phone the States, Australia, Spain, Ireland and obviously the UK and always have clear and precise conversations. I can keep a tab on my bill within seconds of a call ending although the package of £7.99 per month is rarely exceeded. They keep adding new countries that you can dial every so often and you will have to phone them and ask to be transferred to the latest plan, ...

  • Ic4rus Rank: Corporal 6th Aug 2007

    Reviewer rating: 0.5 stars


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    Just don't bother with Vonage. Find a provider local to your country. And read your Vonage contract very very very carefully. When I tried to cancel my account before the 30 day money back guarantee I was forced to call at least 5 times before I actually got through to someone who would listen. And each call I was battered by someone assuring me I don't need to leave the service and they can fix it so I am satisfied, which I clearly wasn't. I had to keep re-iterating this. It was awful. Do not l ...

  • 8227nr 16th Apr 2007

    Reviewer rating: 0 stars


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    They say 'no contract', but when I tried to cancel our billing, nothing happened. They say you get a free phone adaptor, but this is not always true, but you only find out after you have subscribed. They say you get a no quibble money back guarantee - we wrote and emailed, and we still can't get a refund. No contract - no risk? Please!

    Read the small print on your Vonage contract...

  • 0thello Rank: Corporal 3rd Nov 2006

    Reviewer rating: 4.5 stars


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    Vonage is excellent as a land phone if you have mobile phones already.

    UK land phone for £7.99 per month. You get unlimited free calls, all day, to landlines in UK, Ireland, US, Canada, France, Italy and Spain (www.vonage.co.uk/internationaluk/?se=goog&cat=Special+Offer&kw=techno).

    Free phone adapter (worth £30), Voicemail, Caller Display, Call Waiting, Call Diversion, 3-Way Calling, Call Transfer, 1471, Withhold Caller Display, Ring Back, International Call Barring, etc.

    Vo ...

  • kilxx 16th May 2006

    Reviewer rating: 3 stars


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    Vonage VOIP is very cost effective, but some functionality is lost. I don't recommend it if you don't have a cellphone to fall back on in case the system is having issues.