Vonage - www.vonage.com Reviews
Latest Reviews
★☆☆☆☆
“unlimited call plans yet there set to 2000 mins”
Written on: 21/03/2013 by gwhitehouse (1 review written)
vonage fail to inform there customers that its not unlimited as they state they have a fair usage and if you go over the 2000 mins u get put up onto the highest business plan..been with vonage 7 years and never had a issue untill now..it seems its another false means of advertisement once again..how can unlimited be unlimited if ur set to 2000 mins..enought said..mr whitehouse (read more)
★★★★★
“Fantastic!!”
Written on: 19/03/2013 by gdMcdowell (2 reviews written)
Gone over to Vonage from a BT landline. I read all the online reviews of Vonage & there are plenty of not so satisfied ones. However, many of these are a few years old & both bandwidth & technology has moved on since. The phone call to order it up was straight forward & pleasant. The box arrived two days later & set up was also straight forward & took approx 20 mins. To be honest, I wasn't actually expecting much at all, these days it seems almost impossible to expect what you "should" get.... (read more)
★★★★★
“If you call International long distance you need them!”
Written on: 14/06/2012
I have cut my cell and home phone charges a great deal. I love that I can use the extension on my cell phone. The call quality is quite good and the everything I use is included in my monthly charge. (read more)
★★☆☆☆
“Terrible customer support and denial of liability”
Written on: 11/11/2011 by THUK (2 reviews written)
On October, 2011 our outgoing calls were blocked by Vonage. We were told the card was declined for payment (which was attempted without prior notice) so the lines have been blocked. Being a 5 year long client having almost 60 lines, Vonage did not have even the slightest of courtesy to call and ask us about it. As Vonage is clearly aware that we are a sales call centre operating with significant number of lines hired through you with enormous number of outgoing calls. Our sales depend on... (read more)
★★★★★
“I've had this for 3 years as a primary contact number...”
Written on: 31/01/2011
I've had this for 3 years as a primary contact number for the USA and UK, and it's been entirely excellent the whole time. I've lost connectivity perhaps twice in the two years, but throughout the call quality has been as good as landline. It's easy, cheap and extremely effective. (read more)
★★★★★
“Ive had Vonage for 2 months and I have only good...”
Written on: 20/01/2011
Ive had Vonage for 2 months and I have only good things to say about the service. I've never had any real issues, the one time I called customer service, they were helpful and resolved my query in 5min. Otherwise it does what it says on the tin.
Good quality calls, unlimited to the countries in my plan. I would like unlimited mobile calling though please!
(read more)
★☆☆☆☆
“Please don't be fooled by the claims they make. Its...”
Written on: 19/10/2010
Please don't be fooled by the claims they make. Its not unlimited as advertised its 2000 min in the hidden fine print.
They conned me into buying unlimited service.
The cost is same as many other companies to use vonage you need to pay to get the equipment.
(read more)
★☆☆☆☆
“Please i implore you,do not get involved with this...”
Written on: 26/05/2010
Please i implore you,do not get involved with this company.The service(ha ha)is horrendous,and they will not accept cancelations.You will be advised from the Phillipeans how to repair your own phone!Vonage sucks there are pages and pages of complaints from all over USA on that website.They will also charge you for dissconnecting and then still bill you every month.Yes it's cheap but its c**p.The nightmare starts when you sign up,I can assure you. (read more)
★☆☆☆☆
“If my experience is representative I suggest you stay...”
Written on: 10/05/2010
If my experience is representative I suggest you stay well away from this appalling company. (read more)
★☆☆☆☆
“vonage--- very poor quality calls. i cancelled with in...”
Written on: 30/03/2010 by madhuadala (1 review written)
vonage--- very poor quality calls. i cancelled with in 30 day money back guarantee. haven't refunded me the money yet. their explanation is they haven't received the devise which i have posted in royal mail first class.
never recommend vonage to any of your frieds. they would curse for your recommendation.
(read more)
See next 10 reviews
Showing 1 - 10 of 30 Reviews
★☆☆☆☆
“Customer call centre is in the Phillapines. The worst...”
Written on: 30/03/2010
Customer call centre is in the Phillapines. The worst customer service I have experienced. The esculate complaints but do not seem to do anything about it. I have had several complaints regarding number poting in & out, crackling lines, poor call quality, etc. Evertime I call, they tell me that a superviser will call me back as they are busy. NOT ONCE has a superviser called me back.
PLEASE BE AWARE THAT PORTING NUMBERS IN OR OUT OF VONAGE IS A NIGHTMARE. THEY WILL TELL YOU THAT IT CAN...
(read more)
★☆☆☆☆
“I have been unable to access their website to update...”
Written on: 21/02/2010
I have been unable to access their website to update my account details for a number of weeks now, Causing my account to be suspended.
The Customer service / techical depts were clearing reading from a script and either were not listening or did not understand my problems.
The sign up process is very good and slick but trying to sort out problems is a real headache. I guess they think its such a small amount of money each month that people will not bother to try and fix things once there...
(read more)
★☆☆☆☆
“I signed up with Vonage a year ago. Fairly pain-free...”
Written on: 18/01/2010
I signed up with Vonage a year ago. Fairly pain-free process and trouble free. I was not too impresseed by the call quality at times, but weighted that up against the cheap call costs.
A week ago they inadvertantly disconnected my line?! I was without any comms. It cost me a fortune in mobile costs to talk to the Call Centre that informed me that there is nothing they can do. They NEVER apologised or even remotely admitted that it was their fault. They simply told me that the system does not...
(read more)
★★★★★
“I have been using Vonage since 2007. Initially I...”
Written on: 05/10/2009
I have been using Vonage since 2007. Initially I experienced a few issues, but you have to remember here is that Vonage uses your broadband connection to route voice calls through. Hence if you have an unreliable broadband connection it will affect your voice calls - breaking up etc. I upgraded my broadband connection from a 2Mb service to a 10Mb service and the only time problems occur is when my broadband connection goes down - this is out of Vonages control and rests with my broadband... (read more)
★☆☆☆☆
“Unbelievably horrible phone service and customer...”
Written on: 04/10/2009
Unbelievably horrible phone service and customer service. I have never had an experience like the one I had with Vonage's customer service. During the 6 months I used their service, more than half of that time the modem wasn't working, therefore, I would have no phone service for hours at a time. When I finally decided to disconnect from them, they wanted to charge unbelievable fees and stated that they could and would deduct it from my checking account and did not need my authorization.... (read more)
★★☆☆☆
“ Vonage was 7 months of hell. The line is either...”
Written on: 12/09/2009
Vonage was 7 months of hell. The line is either 'temporarily busy' or breaking up, unless you are ringing a number not included in any package (eg. mobile). (read more)
★★★★★
“I find Vonage very good with calls, very clear and...”
Written on: 10/09/2009 by Account1
I find Vonage very good with calls, very clear and tech support very fast. (read more)
★★★★★
“Excellent company, Vonage call plans are second to non...”
Written on: 16/07/2009
Excellent company, Vonage call plans are second to non and for the first year their cheaper than Skype and all other companies who claim to offer the same service. Great voice quality and support. 5 stars! (read more)
★☆☆☆☆
“Very bad service, I was left in the Philippines...”
Written on: 01/07/2009 by anemos (1 review written)
Very bad service, I was left in the Philippines without a phone service, the V Phone that was bought wasnt working on my Vista laptop and was receiving only emails as to how I can set up the system to work as if I was an expert, when I asked them to call me back they refused leaving me in a mess, lousy service and only sweet talking to get you to sign up after that when it comes to serious problems you get no support (read more)
★★★★★
“I love Vonage. There is no difference between vonage...”
Written on: 13/06/2009
I love Vonage. There is no difference between vonage and the local telephone company. The quality is the same. (read more)
See next 10 reviews
Showing 11 - 20 of 30 Reviews
☆☆☆☆☆
“I have been trying to talk to someone at vonage for...”
Written on: 02/02/2009 by Very Frustrated (1 review written)
I have been trying to talk to someone at vonage for three days trying to give them my business.... I cant get an answer as to why I would need thier adapter as i currently have a voIP phone.
the people that call you back are VERY polite but only seem to be working from a script when talking to me.
Having tried (3 times) to call the technical advice line with a wait of more than 5 mins each time and still getting no answer I have just given up and will try another supplier they seem to have...
(read more)
★☆☆☆☆
“I ' ve been using Vonage for about a year, as have...”
Written on: 05/08/2008 by alldayuser (2 reviews written)
I ' ve been using Vonage for about a year, as have colleagues at work. It suits us because of the way it works but I really wish there was a competitor that did what Vonage do (ie had a piece of hardware you can use on any internet connection and software to route calls).
Vonage ' s call quality varies from day to day and there are regular problems. Their customer service is absolutely terrible i have found. It ' s better to suffer problems than have to call their technical help teams. ...
(read more)
★★★★★
“Cheap... Calling features are fantastic. Online...”
Written on: 29/03/2008
Cheap... Calling features are fantastic. Online account pretty much allows you to manage your account.
Reliability would depend on your ISP but despite that, there's the network availability feature w/c forwards all your calls to any number that you like in times of power or internet outtage.
Vonage is AWESOME!
(read more)
★★★★★
“Overall, I'm very happy with the service. It's easy to...”
Written on: 21/11/2007 by nesrine
Overall, I'm very happy with the service. It's easy to set up and the technical support is good. (read more)
★★★★☆
“Great value for money and I'm really impressed with...”
Written on: 26/09/2007 by ckariolis (1 review written)
Great value for money and I'm really impressed with the call quality. I replaced my cable phone line with Vonage and I'm saving a good amount every month.
Would definately recommend!
(read more)
★☆☆☆☆
“Just don't bother with Vonage. Find a provider local...”
Written on: 06/08/2007 by Ic4rus (2 reviews written)
Just don't bother with Vonage. Find a provider local to your country. And read your Vonage contract very very very carefully. When I tried to cancel my account before the 30 day money back guarantee I was forced to call at least 5 times before I actually got through to someone who would listen. And each call I was battered by someone assuring me I don't need to leave the service and they can fix it so I am satisfied, which I clearly wasn't. I had to keep re-iterating this. It was awful. Do... (read more)
☆☆☆☆☆
“They say 'no contract', but when I tried to cancel our...”
Written on: 16/04/2007 by 8227nr (1 review written)
They say 'no contract', but when I tried to cancel our billing, nothing happened. They say you get a free phone adaptor, but this is not always true, but you only find out after you have subscribed. They say you get a no quibble money back guarantee - we wrote and emailed, and we still can't get a refund. No contract - no risk? Please!
Read the small print on your Vonage contract...
(read more)
★★★☆☆
“Vonage VOIP is very cost effective, but some...”
Written on: 16/05/2006 by kilxx (1 review written)
Vonage VOIP is very cost effective, but some functionality is lost. I don't recommend it if you don't have a cellphone to fall back on in case the system is having issues. (read more)
☆☆☆☆☆
“Vonage has the WORST customer service department that...”
Written on: 03/04/2006 by bocakimi (1 review written)
Vonage has the WORST customer service department that I have ever had the misfortune of dealing with. I am, at this moment, on hold to cancel. I was told that it would be approximately 25 minutes wait time. Their automated system is horrible. When you (finally) get through, you either get a busy signal, are transferred, or the call is dropped. I am by no means a prejudiced person, but it seems that their entire service department is staffed with persons from the Middle East (India?). The... (read more)
★★★★☆
“Vonage has allowed me to lower my phone bills from...”
Written on: 14/02/2006 by meverett (3 reviews written)
Vonage has allowed me to lower my phone bills from around $120/month to $24+tax. The voice quality is just as high as a traditional land line and you get all the extras (callerID, call forwarding, voicemail, etc) for free. I did have to switch from DSL to Cable internet in order to completely quit paying for a land line. I also had a few problems with the phone adapter that they originally sent me, since then they have come out with better equipment and my problem has been resolved (I would... (read more)
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