Vonage Reviews - www.vonage.com

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★★☆☆☆
2.4 / 5
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  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Latest Reviews

“Your on your own !!! no Help No Support”

Written on: 03/12/2013 by kev028 (1 review written)

Have a Vonage line, it was working fine, until it just started putting out a busy signal. I have wasted about 3 hours on the phone with Vonage, no one has been able to solve my problem, so I tried to cancel a service that no longer works and they are unable to fix, I was told I would have to pay a cancellation fee for something that doesn't work! I kept trying to explain to the call centre in India that I shouldn't have to pay for a service that does not work and they are unable to fix, which… Read Full Review

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“WAS A VONAGE CUSTOMER”

Written on: 24/09/2013

I was a customer of Vonage for over 5 years. I wasn't using the service for several months and decided to cancel. After numerous attempts to sell me a service I wasn't going to use, the "customer service" representative stated that I would not get a refund for the amount that I still had credited to my account. She told me to look at the "contract" for clarification. It's extremely unfortunate that, after being a "loyal" customer (as the representative elegantly stated) for over 5 years, I… Read Full Review

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“unlimited call plans yet there set to 2000 mins”

Written on: 21/03/2013 by gwhitehouse (1 review written)

vonage fail to inform there customers that its not unlimited as they state they have a fair usage and if you go over the 2000 mins u get put up onto the highest business plan..been with vonage 7 years and never had a issue untill now..it seems its another false means of advertisement once again..how can unlimited be unlimited if ur set to 2000 mins..enought said..mr whitehouse… Read Full Review

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“Fantastic!!”

Written on: 19/03/2013 by gdMcdowell (2 reviews written)

Gone over to Vonage from a BT landline. I read all the online reviews of Vonage & there are plenty of not so satisfied ones. However, many of these are a few years old & both bandwidth & technology has moved on since. The phone call to order it up was straight forward & pleasant. The box arrived two days later & set up was also straight forward & took approx 20 mins. To be honest, I wasn't actually expecting much at all, these days it seems almost impossible to expect what you "should" get. To… Read Full Review

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“If you call International long distance you need them!”

Written on: 14/06/2012

I have cut my cell and home phone charges a great deal. I love that I can use the extension on my cell phone. The call quality is quite good and the everything I use is included in my monthly charge… Read Full Review

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“Terrible customer support and denial of liability”

Written on: 11/11/2011 by THUK (2 reviews written)

On October, 2011 our outgoing calls were blocked by Vonage. We were told the card was declined for payment (which was attempted without prior notice) so the lines have been blocked. Being a 5 year long client having almost 60 lines, Vonage did not have even the slightest of courtesy to call and ask us about it. As Vonage is clearly aware that we are a sales call centre operating with significant number of lines hired through you with enormous number of outgoing calls. Our sales depend on our… Read Full Review

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“I've had this for 3 years as a primary contact number...”

Written on: 31/01/2011

I've had this for 3 years as a primary contact number for the USA and UK, and it's been entirely excellent the whole time. I've lost connectivity perhaps twice in the two years, but throughout the call quality has been as good as landline. It's easy, cheap and extremely effective… Read Full Review

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“Ive had Vonage for 2 months and I have only good...”

Written on: 20/01/2011

Ive had Vonage for 2 months and I have only good things to say about the service. I've never had any real issues, the one time I called customer service, they were helpful and resolved my query in 5min. Otherwise it does what it says on the tin.

Good quality calls, unlimited to the countries in my plan. I would like unlimited mobile calling though please!… Read Full Review

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“Please don't be fooled by the claims they make. Its...”

Written on: 19/10/2010

Please don't be fooled by the claims they make. Its not unlimited as advertised its 2000 min in the hidden fine print.
They conned me into buying unlimited service.
The cost is same as many other companies to use vonage you need to pay to get the equipment.
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“Please i implore you,do not get involved with this...”

Written on: 26/05/2010

Please i implore you,do not get involved with this company.The service(ha ha)is horrendous,and they will not accept cancelations.You will be advised from the Phillipeans how to repair your own phone!Vonage sucks there are pages and pages of complaints from all over USA on that website.They will also charge you for dissconnecting and then still bill you every month.Yes it's cheap but its c**p.The nightmare starts when you sign up,I can assure you… Read Full Review

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“If my experience is representative I suggest you stay...”

Written on: 10/05/2010

If my experience is representative I suggest you stay well away from this appalling company… Read Full Review

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“vonage--- very poor quality calls. i cancelled with in...”

Written on: 30/03/2010 by madhuadala (1 review written)

vonage--- very poor quality calls. i cancelled with in 30 day money back guarantee. haven't refunded me the money yet. their explanation is they haven't received the devise which i have posted in royal mail first class.
never recommend vonage to any of your frieds. they would curse for your recommendation.
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“Customer call centre is in the Phillapines. The worst...”

Written on: 30/03/2010

Customer call centre is in the Phillapines. The worst customer service I have experienced. The esculate complaints but do not seem to do anything about it. I have had several complaints regarding number poting in & out, crackling lines, poor call quality, etc. Evertime I call, they tell me that a superviser will call me back as they are busy. NOT ONCE has a superviser called me back.

PLEASE BE AWARE THAT PORTING NUMBERS IN OR OUT OF VONAGE IS A NIGHTMARE. THEY WILL TELL YOU THAT IT CAN ABE… Read Full Review

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“I have been unable to access their website to update...”

Written on: 21/02/2010

I have been unable to access their website to update my account details for a number of weeks now, Causing my account to be suspended.
The Customer service / techical depts were clearing reading from a script and either were not listening or did not understand my problems.

The sign up process is very good and slick but trying to sort out problems is a real headache. I guess they think its such a small amount of money each month that people will not bother to try and fix things once there is… Read Full Review

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“I signed up with Vonage a year ago. Fairly pain-free...”

Written on: 18/01/2010

I signed up with Vonage a year ago. Fairly pain-free process and trouble free. I was not too impresseed by the call quality at times, but weighted that up against the cheap call costs.
A week ago they inadvertantly disconnected my line?! I was without any comms. It cost me a fortune in mobile costs to talk to the Call Centre that informed me that there is nothing they can do. They NEVER apologised or even remotely admitted that it was their fault. They simply told me that the system does not… Read Full Review

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“I have been using Vonage since 2007. Initially I...”

Written on: 05/10/2009

I have been using Vonage since 2007. Initially I experienced a few issues, but you have to remember here is that Vonage uses your broadband connection to route voice calls through. Hence if you have an unreliable broadband connection it will affect your voice calls - breaking up etc. I upgraded my broadband connection from a 2Mb service to a 10Mb service and the only time problems occur is when my broadband connection goes down - this is out of Vonages control and rests with my broadband… Read Full Review

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“Unbelievably horrible phone service and customer...”

Written on: 04/10/2009

Unbelievably horrible phone service and customer service. I have never had an experience like the one I had with Vonage's customer service. During the 6 months I used their service, more than half of that time the modem wasn't working, therefore, I would have no phone service for hours at a time. When I finally decided to disconnect from them, they wanted to charge unbelievable fees and stated that they could and would deduct it from my checking account and did not need my authorization… Read Full Review

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“ Vonage was 7 months of hell. The line is either...”

Written on: 12/09/2009

Vonage was 7 months of hell. The line is either 'temporarily busy' or breaking up, unless you are ringing a number not included in any package (eg. mobile)… Read Full Review

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“I find Vonage very good with calls, very clear and...”

Written on: 10/09/2009 by Account1 (1 review written)

I find Vonage very good with calls, very clear and tech support very fast… Read Full Review

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“Excellent company, Vonage call plans are second to non...”

Written on: 16/07/2009

Excellent company, Vonage call plans are second to non and for the first year their cheaper than Skype and all other companies who claim to offer the same service. Great voice quality and support. 5 stars!… Read Full Review

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