| Ease of Set Up | 6.6/10   |
|---|---|
| Voice Clarity | 6.4/10 |
| Connection | 5.6/10 |
| Value for Money | 6.1/10 |
| Overall rating | 5.1/10 |
Full review by
Guest.
on 16th Nov 2008
User Rating : 9
Respect :
0
Good Points: Very Reliable, Very Easy to Set Up,Very good Call Quality. £7.99 per month - great for keeping in touch with family UK to New Zealand
Bad Points: Be Careful with any non geographic calls. Check for alternatives on saynoto0870.com. BT is generally cheaper for mobile calls (or use mobile to mobile if you have free minutes with your package. Has cut out a couple of times when internet has been very busy (Probably as much an ISP issue as Vonage)
General comments: Even when running torrents call quality on Vonage is good - used on Be Unlimited (Pro) / o2 (Basic package) with consistent 6mB down / 1.2mB up connection - can't get faster because of distance to exchange. I haven't taken the Vonage Box and used in other locations - but did consider taking with me on a recent trip to the USA. Billing and ability to instantly check costs and change setings is good. Would recommend without hesitation if you have a reasonably fast stable broadband connection. Vonage have put a fair usage limit on the service recently - but this will only impact if you are a very heavy user.
Guest.'s review and ratings | 189 words
Review by
gtropaco
expert review 
on 17th Oct 2008
User Rating : 9
Respect :
-1
Excellent call clarity and cheapness of calls allows me to call my girlfriend in Sydney for absolutely nothing. For £7.99 the Vonage line has given us both a lifeline away from other more expensive and less reliable VOIP services and calling cards. Customer services, in my own experience have always been second to none. I am unsure of the other posters comments and experiences but I have been a user in the UK for over a year now and have been fully satisfied with the service. Customer ser ...
gtropaco's full review | 389 words | 1 comment added.
Review by
alldayuser
on 5th Aug 2008
User Rating : 1
Respect :
0
I ' ve been using Vonage for about a year, as have colleagues at work. It suits us because of the way it works but I really wish there was a competitor that did what Vonage do (ie had a piece of hardware you can use on any internet connection and software to route calls).
Vonage ' s call quality varies from day to day and there are regular problems. Their customer service is absolutely terrible i have found. It ' s better to suffer problems than have to call their technical help teams.
All ...
alldayuser's full review | 134 words
Review by
Triss
on 10th Jun 2008
User Rating : 0
Respect :
0
Although Vonage is advertised as a cheap deal, it ends up being expensive if you can't get the service and end up using your mobile all the time instead. The service would work for 2 or 3 days perfectly then gradually it would get worse and worse. First of all the delay between the call being connected at the caller's end and at the recipient's end got longer and longer. So, on the recipients end there would be a long pause before they heard the callers voice, this pause eventually became so lo ...
Triss's full review | 273 words
Review by
Triss
on 9th Jun 2008
User Rating : 1
Respect :
0
I waited over 15 mins to talk to advisor especially long wait to talk to cancellation department. if you need to cancel do it at least 2 days before payment due as they will charge you for the next months rental even if you have spoken to them and had notes put on account etc.
lots of money spent on engineer to set up then put right then change back to conventional system. if you don't want hassle then I advise you not to use Vonage - their people are very nice but the system is poor.Finally ...
Triss's full review | 182 words
Review by
nesrine
on 21st Nov 2007
User Rating : 9
Respect :
0
Overall, I'm very happy with the service. It's easy to set up and the technical support is good.
nesrine's full review | 48 words
Review by
keithbritton
on 13th Sep 2007
User Rating : 9
Respect :
0
I have been using Vonage for over 12 months now and never experienced any serious issues, call quality is excellent, I phone the States, Australia, Spain, Ireland and obviously the UK and always have clear and precise conversations. I can keep a tab on my bill within seconds of a call ending although the package of £7.99 per month is rarely exceeded. They keep adding new countries that you can dial every so often and you will have to phone them and ask to be transferred to the latest plan, ...
keithbritton's full review | 199 words
Review by
Ic4rus
on 6th Aug 2007
User Rating : 1
Respect :
0
Just don't bother with Vonage. Find a provider local to your country. And read your Vonage contract very very very carefully. When I tried to cancel my account before the 30 day money back guarantee I was forced to call at least 5 times before I actually got through to someone who would listen. And each call I was battered by someone assuring me I don't need to leave the service and they can fix it so I am satisfied, which I clearly wasn't. I had to keep re-iterating this. It was awful. Do not l ...
Ic4rus's full review | 208 words
Review by
8227nr
on 16th Apr 2007
User Rating : 0
Respect :
0
They say 'no contract', but when I tried to cancel our billing, nothing happened. They say you get a free phone adaptor, but this is not always true, but you only find out after you have subscribed. They say you get a no quibble money back guarantee - we wrote and emailed, and we still can't get a refund. No contract - no risk? Please!
Read the small print on your Vonage contract...
8227nr's full review | 71 words
Review by
0thello
on 3rd Nov 2006
User Rating : 9
Respect :
0
Vonage is excellent as a land phone if you have mobile phones already.
UK land phone for £7.99 per month. You get unlimited free calls, all day, to landlines in UK, Ireland, US, Canada, France, Italy and Spain (www.vonage.co.uk/internationaluk/?se=goog&cat=Special+Offer&kw=techno).
Free phone adapter (worth £30), Voicemail, Caller Display, Call Waiting, Call Diversion, 3-Way Calling, Call Transfer, 1471, Withhold Caller Display, Ring Back, International Call Barring, etc.
Vo ...
0thello's full review | 137 words
Review by
kilxx
on 16th May 2006
User Rating : 6
Respect :
0
Vonage VOIP is very cost effective, but some functionality is lost. I don't recommend it if you don't have a cellphone to fall back on in case the system is having issues.
kilxx's full review | 92 words
Review by
meverett
on 14th Feb 2006
User Rating : 7
Respect :
0
Vonage has allowed me to lower my phone bills from around $120/month to $24+tax. The voice quality is just as high as a traditional land line and you get all the extras (callerID, call forwarding, voicemail, etc) for free. I did have to switch from DSL to Cable internet in order to completely quit paying for a land line. I also had a few problems with the phone adapter that they originally sent me, since then they have come out with better equipment and my problem has been resolved (I would sugg ...
meverett's full review | 236 words
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