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| Quality of website | 5.5/10   |
|---|---|
| Value for Money | 4.1/10 |
| Overall rating | 3.1/10 |
Full review by
sfer
on 23rd Sep 2007
User Rating : 2
Respect :
0
Good Points: When it works its fine.
Bad Points: Delivery 1 month late - Persistent system crashes - expensive calls often lasting up to an hour to resolve issues - terrible after sales service - poorly trained technical staff.
General comments: The computer delivered was not as described and an inferior system to the one advertised. They have confirmed this and suggest it is taken up with Microsoft? If you wish to purchase a system with a good after sales service - go elsewhere - in my experience one of the worst companies ever to deal with.
sfer's review and ratings | 90 words
Review by
John Croft
on 12th May 2007
User Rating : 0
Respect :
+2
I received a very poor service from Mesh Computers, who are impossible to contact. I am sick and tired of hanging on the 0870 number, and I have spent a fortune on phone calls. The service from the call centre in India is very bad, and the call centre staff are often surly and unhelpful. Also very difficult to understand the accents.
Overall, I am thoroughly disappointed with MESH Computers. If you want to get hold of anyone at Customer Services you end up on a merry-go-round of being tran ...
John Croft's full review | 190 words | 1 comment added.
Review by
rayliotta
on 21st Apr 2007
User Rating : 9
Respect :
-1
I think they are getting a bad deal on this site - I wandered across it after looking for a possible hard drive upgrade on my system, and I feel that someone should say something positive.
I've had my Mesh for 6 months now, and it's not missed a beat. I have only had to use Mesh's aftersales once. And although it took me a while to get through, when I did, my problem was dealt with. I've since upgraded to Vista, and I have to say it works like a charm! Hopefully I will be using my Mesh for a ...
rayliotta's full review | 119 words
Review by
Josso
on 20th Apr 2007
User Rating : 7
Respect :
0
I've had two of their computers in the last 5 years... The 5 year old one being significantly more reliable than my newer model. They've both been vaguely modified versions of the packages that Mesh provides on their website. Now, like I said - my older PC is more reliable in terms of the number of times it's been sent back... it's never been sent back; whereas my newer PC has several times. Every time Mesh has been pretty unhelpful, and they don't phone back, full stop. You'll have to follow it ...
Josso's full review | 258 words
Review by
scarborian
on 9th Nov 2006
User Rating : 1
Respect :
0
A few months ago I was in the market for a laptop computer around the £6-700 mark and after searching through magazines like Computer Shopper and reading several reviews and forums, I found MESH Computers and their website. They seemed to offer some good value packages so I placed my order and chose my delivery date which was approx 10 days later. My credit card was debited almost immediately and a few days later I received my order confirmation through the post. On the day of delivery, I ...
scarborian's full review | 320 words
Review by
hatemesh
on 20th Oct 2006
User Rating : 2
Respect :
0
When my MESH computer stopped working after two weeks, it is impossible to get any help. You have to wait ages on a 0870 number to talk to someone. Then when you ask for a refund, it takes a week to send out a red label, then 2 weeks for them to test the computer before they give you a decision. All this time, they have your money and you are without a computer! Would never buy a Mesh computer again!
hatemesh's full review | 103 words
Review by
sstoddart
on 9th Feb 2006
User Rating : 1
Respect :
0
Don't buy from MESH Computers as you will find if you need any kind of support it's hard work folks.
WATCHDOG here I come...
sstoddart's full review | 65 words
