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Latest Reviews

★☆☆☆☆

“Worst ever!”

Written on: 07/05/2014

We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of… Read Full Review

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Andrewblack's Comment

Written on: 02/06/2014

We are sorry that you have had reason to complain; we work very hard at customer service which is why we get so many good reviews. Having looked into your file and all relevant notes which are detailed your comments appear very, very, very unjust. The record as we see it is as follows but can we start by stating that we did NOT change the price, all properties are adverised on our website but we do NOT once an offer is agreed try to collect further offers to replace the 1st offer and our contracts carry a renewal admin clause which are standard in many contracts in relation to admin fees on renewals (which are reduced).
1. 24/4/14: Deposit taken with a proposed move-in 5/5/14.
2. 25/4/14: Detailed email sent to you the tenants outlining references and monies required. It was noted on the email that the offer was accepted on provision references/monies all in prompty and by 1/5/14.
3. 28/4/14; You the tenants chased, responded by saying you the tenants had been busy and would deal with asap.
4. 29/4/14: You the tenants chased again, responded saying we would get document to us within 15 minutes. Documents started to come-in, references applied for and signed contract..
5. Landlord had previous offers fall through and feeling a little insecure as these tenants had not paid and so we contiued to chase monies.
6. 30/4/14: You the tenants spoke to the Manager, stating that there were some questions which would be eamiled to Lauren, Administrator.
7. 6/5/14: After the proposed move-in date and still we had not heard from you the tenants. Email received in relation to fees in our contract regarding renewal; you the tenants were concerned as to why we were chasing payment but this was after proposed move-in.
In summary we continously left messages and sent emails to you the tenants to contact us, the response was poor and main issues were raised after the proposed move-in and which had no justification.
We can only conclude that you the tenants decided you no longer wanted to rent the property, were concerned that this would mean losing the holding deposit and so choose to ignore us and then make unjust claims against us.
If you truly feel you have been unfairly treated we are happy to arrange a meeting at our Camden Offices with myself where all issues can be discussed.
Regards,
ANDREW BLACK
DIRECTOR

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Nick..'s Comment

Written on: 16/06/2014

Hi,
Thanks for taking your time to reply to my complaint, du understand that there is always two sides of a story and I would have appreciated if you did make a bit deeper research before answering, so let me just clarify a few things.
Yes, we where looking for a new flat, we where short on time, and we did inform him about that when we started to look for a place whit you.
I also told him that I will do all payment, and I want everything just clear and precise, no hidden fees, no extra charges or similar, I told him clearly that I will be happy to pay but I want everything sorted in one go and no additional, cause I lived here for a while and I know the market and I am tired of being mugged.
We did like the flat and we where told 300per week 6 weeks deposit, the dog is ok as he did say
“You can even have a Lion or a Leuguana if you wish to, the landlord is fine with it.”

So agreement was 300Gbp per week, 6 weeks deposit and a letting fee of 2 witch I do not remember but I do believe it was around 200GBP, and we did decide to take the offer. And we where told to pay one week asap, and the rest on the 1st of May
I told my partner to go to the office to pay the deposit but unfortunately I did transfer money to the wrong account and the card did not work, your office did then close for the day so I did call up the first thing on the morning after apologising for not paying the day before, However I did transfer the money at 9am and did send a screenshot directly to both the agent and to the office.
After an hour [name removed] did call me and said the landlord did not accept our offer, he wanted to race the rent with a 40 pounds per week cause of our dog? And I was told that we needed to pay an extra 8 weeks instead of 6 and I even got a comment from her saying “You better accept it cause you should be glad you can keep the dog cause in London no one wants a tenant with a dog”
So we where told we no longer could have the flat that we already did pay the deposit for? We then did ask for a refund and I was told to wait and that I would get a call back. I did inform xxx that I do work on stage and therefore I will be unable to answer the phone after 12pm and I will rehearsal a lot for an upcoming show and also travel around since I do work as a performer.
I then got a message telling I could have the flat and I then did call your guys and said that I did clearly say I am not happy to be mugged, I want a reliable and trustful offer, we got the contract and I did provide you with the paper you did ask for, I then called back because I was confused that the contract did say I had to pay an extra fee if I did wish to stay in the flat? And [name removed] was extremely unhelpful so I did ask to not have her dealing with us and I was told that that would be ok, after that I still got a few calls from [name removed] saying that I needed to pay the outstanding balance before lunch or we do not get the flat, but in the agreement it was to be paid on the 1st? Not the 25th? And the amount was incorrect and she was just rude and started to act a bit wired like she was in a desperate need of money, I did again aske [name removed] and did ask to be left alone by [name removed] and I was happy to take all details from him. But [name removed] did keep on calling me
At that time we started to bee a bit worried about the reliability on Black Katz. The flat was still on advertising even though we did pay the deposit, the price and dates did keep changing, the contract was incorrect and then on top of that when I did raise the issue whit [name removed] she did scream at me on the phone, I came whit a complaint and constructive critics and her answer was simply
“ I am very good at my job” regardless of our issues with Black katz, I do not blame here for believing that, there is people believing in aliens so I do actually think it is cute that she think she is good at what she is doing but that’s not of my business.

So no i do not believe my comment are unjust, and to answer your proposal..
Yes I would really like to sit down and go thru the details at the Camden branch, why not let [name removed] pencil it in for us?, whit all the respect I do not believe anyone screwed up so massively ever before like she did.


Warmest regards

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★★★☆☆

“bit too thorough”

Written on: 04/04/2014 by EmmanuelHull1951 (1 review written)

In some ways its a good thing that Black Katz were so thorough but asking to see my guarantors bank statements, as well as my own, was one step too far in my view. They themselves were very professional and friendly. But £150 admin fee is at the top end of what I wanted to pay. Plus making my folk go to the bank to get statements was unnecessary. Because of this I would definitely look with other agents before going back to them… Read Full Review

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Andrewblack's Comment

Written on: 19/08/2014

Good Morning,
We are sorry that you felt we were too through but we must ensure that the tenant can meet all their contract obligations including financial. We would not, for example, want to put a tenant into a flat they could not afford as this would cause problems for all parties. Regarding the fee we do try and keep this priced competitively.
We do hope you use us again.
Regards,
Andrew Black

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★☆☆☆☆

“The absolute worst estate agents. Period.”

Written on: 24/09/2013

Black Katz are the absolute worst estate agents I have ever had the misfortune of dealing with. Rude, thoughtless, and their staff are totally inept. If something needs to be repaired, you will need to pester them continually for any kind of answer, regardless of whether the repair may need to be carried out for reasons of health, i.e. mold. Even worse, now that we have decided not to renew our lease they treat us as if we have no rights to the property even though we still pay rent there… Read Full Review

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Andrewblack's Comment

Written on: 24/09/2013

We are sorry that you have felt the need to complain. We work very hard at providing a high level of customer service which is why we receive so many positive reviews. Please supply the property address and we will look into matters asap. Again our apologies that you have felt the need to complain. We look forward to hearing from you.
Regards,
ANDREW BLACK

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★☆☆☆☆

“Appalling service”

Written on: 19/09/2013 by meghangrove (7 reviews written)

Took over a room from somebody with a short time on the contract. The previous tenant had told me this but I noted Black Katz never mentioned it. Anyway, a few weeks later they announced a hefty hike in the rent without any upgrades to the flat. One of the other tenants decided it wasn't worth it and told them he would find someone else for the room. Next thing I know I'm getting aggressive phone calls during my lunch hour from one of the guys in the office demanding to know what was going on… Read Full Review

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Andrewblack's Response to meghangrove's Review

Written on: 25/09/2013

Hi,,
We are sorry that you have felt the need to complain. We work very hard at good customer service which is why we get so many good reviews. I understand you have now provided us with the proprty addrss so we will look into matters ASAP. Again, our apologies that you have felt the need to complain.
Regards,
ANDREW BLACK

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★★★★★

“AMAZING ”

Written on: 15/07/2013

Black Katz were a pleasure to work with - really friendly and positive - they gave us the heads up on a flat before it went on the market and negotiated a great rent for us that we are really happy with. The advisors in paticular were extremely helpful - a real change from other estate agents we had worked with!… Read Full Review

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★★★★☆

“Very good”

Written on: 22/04/2013

BK were direct and to the point If you need somewhere fast, .... … Read Full Review

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★☆☆☆☆

“Rude, pushy and unhelpful”

Written on: 01/03/2013 by Londongirl22 (1 review written)

I rented a propert from this letting a agent and whilst the property was find found the service pushy when I was a prospective client and even worse when I had to move out. Although I understand they have a job to do they are completely rude and ignorant to the tenants in the property. Don't use them if it can be helped!… Read Full Review

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Andrewblack's Response to Londongirl22's Review

Written on: 27/03/2013

I am sorry that you have needed to complain. We work very hard at customer service which is why we get so many good reviews. Please provide your property details and we will look into matters. Again my apologies that you have needed to complain. We look forward to hearing from you.
Regards,
ANDREW BLACK

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★★★★★

“Delivered calmly, efficiently and with the minimum of...”

Written on: 16/01/2013

The team at the Camden office, in my case Zia, Spencer and Lauren, delivered a 1st class service. As soon as I called them about the availability of my flat for rent they went into action. A number of viewings were held as soon as they were allowed in the door and a new tenant was in place the same day. Most importantly for landlords like myself, I don't feel ripped off as I have in the past when I used other agencies. I personally like the fact that I know who my tenant is and have direct… Read Full Review

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★★★★★

“superb from Black Katz Camden”

Written on: 16/01/2013

everyone from those showing me flats to the boss to the collecting the keys and signing contract was all just excellent. Incredibly friendly and hassle free. Felt like I was dealing with grown ups. Very impressed. I wouldnt normally write a review like this - but I am genuinely impressed by the level of service i received… Read Full Review

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★☆☆☆☆

“DO NOT USE BLACK KATZ”

Written on: 04/12/2012 by greattenant (1 review written)

Black Katz are one of the worst agents I have experienced. I notice that most of the positive reviews are from people who have only just signed contracts with Black Katz - you should wait a little bit further into your tenancy to see the real Black Katz. Throughout the tenancy Black Katz, or at least the Camden branch we were dealing with, were generally unresponsive to any problems taking days if not weeks of pestering before they would arrange for a problem to be solved. This problem really… Read Full Review

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Andrewblack's Response to greattenant's Review

Written on: 07/01/2013

I am sorry that you have needed to complain; we work hard at customer service which is why we receieve so many positive reviews. If you can please provide your property rental address we will fully look into matters regarding issues with your flat during your tenancy and the issue of the deposit. On the point of legality of deposits whilst we have yet to look into your specific claim as we need your property rental address on a general point I can assure you that we have at no stage broken the law; we do NOT hold the deposit on any tenancy and your paperwork clearly state this, the legal responsibility for the registration of any deposit sits with the party holding the deposit which with Black Katz is the specific landlord. Again, our apologies that you have felt the need to complain.
We look forward to hearing from you.
Regards,
ANDREW BLACK

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Greattenant's reply to Andrewblack's Comment

Written on: 08/01/2013

Thank you for your response Andrew. Whilst yes, it did say in our contract that the deposit was held with a third party, I asked several times for the evidence of this and never received a response..which can only lead me to believe this was not the case. In the past with other landlords/letting agents I have been provided with a document/number as evidence the deposit is held with a third party.

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Andrewblack's reply to Greattenant's Comment

Written on: 08/01/2013

Thanks for responding. if you can please provide your property rental address we can look into all matters.
Regards,
Andrew

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Greattenant's reply to Andrewblack's Comment

Written on: 08/01/2013

Thanks for offering, though I actually copied you into emails at the time when I was asking for evidence that the deposit was protected and for other complaints, I never heard from you either.
We got all of our deposit back in the end so I don't think it needs looking into now

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★★★★★

“BLACK KATZ ARE AMAZING LETTING AGENTS!”

Written on: 29/11/2012

I have been using Black Katz for about 5 years and I wouldn't use another company to rent my property as they tick every box for me. The people who run the West End Lane branch are truly lovely and professional; they always find nice tenants quickly and who pay on time… Read Full Review

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★★★★☆

“I felt the service I received was very good. The...”

Written on: 28/11/2012

I felt the service I received was very good. The people were friendly, down to earth and friendly. Above all was the tenacity in trying to find the right property that was suitable for my son and I… Read Full Review

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★★★★★

“Does what it adverties!”

Written on: 09/11/2012 by GirlLandlord (1 review written)

Great people to do business with. John Curry, was determinded to find a tenant that fitted my profile. He of course, delivered! Where other well known agents just, well, did'nt deliver. Zia Anwar, a gentle, gentleman. Helpful and very professional. Mananging the property is very well executed Vanessa. As a happy Landlord, I would recommed Black Katz to you. Landlord W2… Read Full Review

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★★★★★

“highly recommended ”

Written on: 08/11/2012 by dn2k (1 review written)

I talked to Zia an evening, and he arranged for me a lot of views with Kale so I've found what I was searching for in about 2 days! They're all very friendly and professional. They're highly recommended… Read Full Review

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★★★★☆

“Friendly and helpful”

Written on: 28/07/2012 by Sonja777 (1 review written)

Paul and Jennifer at Black Katz are proof that there are lovely estate agents out there. Their friendly service was much appreciated. Both agents went out of their way to make our moving experience stress free… Read Full Review

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★☆☆☆☆

“NEVER USE THEM! THEY DONT EVEN DESERVE A 1 STAR”

Written on: 20/07/2012

I can only talk about the Camden office, but they have been completely inept and will not return our deposits. After having them as letting agents I will NEVER EVER go with them again. And I have been renting flats in London for over 10 years, these truly are the worst I have ever come across. They are very unprofessional and even though they may be lovely in moving you in somewhere, once you phone them to report something is broken it will then take 2 months of hounding them before anything is… Read Full Review

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Andrewblack's Comment

Written on: 23/07/2012

I am very sorry that you have had reason to complain; I can assure you that we work very hard to provide the best possible service. Please supply your property address and we will look into matters urgently. Again my apologies. I look forward to hearing from you.
Regards,
ANDREW BLACK

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★☆☆☆☆

“Let me in debt and very unhelpful!”

Written on: 17/07/2012

I rented through Black Katz and thought I'd found a great value property. HOWEVER they were unprofessional in every way, difficult to get hold of or pin down to anything. They didn't hold the deposit as a third party which meant when my landlord went bust I didn't receive my deposit back. When I called Black Katz, they said they had already known prior to the end of my tenancy that the landlord was bankrupt, but had just failed to tell me. As a result I and my 3 flatmates each lost £500… Read Full Review

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Andrewblack's Comment

Written on: 23/07/2012

I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many good reviews. Please supply your property address and we will look into matters. Again my apologies. We look forward to hearing from you.
Regards,
ANDREW BLACK

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Andrewblack's Comment

Written on: 24/07/2012

Thank you for your email.
You can direct any correspondence directly to myself at andrew@blackkatz.com
Regards,
ANDREW BLACK

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N0911's Comment

Written on: 23/07/2012

Thanks, but I've already been in touch several times and I was treated as an inconvenience and my inquiries were never dealt with. Could you advise me of someone I could contact who would take it seriously as I have recently become aware that it was illegal for you to have dealt with my deposit in this way.

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★★★★☆

“Relaxed, not pushy and professional with a friendly manner”

Written on: 06/06/2012

We were first shown a flat that was below our budget but we did not like the premesis. Nik the agent understood we did not like the flat straight away and was quick to offer us a different flat which he felt we would like from our comments. The flat was over budget but we were assured we would love the place and should have a look. Turns out Nik was right, the place was amazing and we have since signed. The whole process has been quick, efficient and pretty much stress free!… Read Full Review

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★★★★★

“excellent!”

Written on: 29/05/2012 by toymike (1 review written)

All the staffs are nice,kind and friendly… Read Full Review

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Thecompaqguy's Response to toymike's Review

Written on: 11/08/2012

I'm guessing this is an EA who has written this to boost their rep, lol

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★★★★☆

“Nice, friendly staff; overall helpful. The information...”

Written on: 15/05/2012 by arcl (1 review written)

Nice, friendly staff; overall helpful. The information about the property wasn't complete so we ended up "discovering" some things (good one, fortunately) after we moved in… Read Full Review

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