UK Office Direct Office Supplies Reviews

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UK Office Direct Office Supplies
UK Office Direct Office Supplies

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Latest Reviews

★☆☆☆☆
UK Office Direct Office Supplies

“Price match not worth the paper its written on!”

Written on: 03/09/2014 by 181Slaughter (1 review written)

Bought a couple of items and found them cheaper elsewhere. They wriggle out by saying the terms of other suppliers are different, even if its free delivery! Numerous calls but said had not received the query by which time it was too late to return… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“Terrible service, late delivery and a product missing...”

Written on: 10/01/2014

We were promised our desks were to be delivered before Christmas, but they did not. We were then assured they would arrive the first day we got back to work in the new year, they did not. Then when the Desks did arrive they were missing parts. Trying to get hold of anyone at this company is almost impossible. A very poorly run business with no grasp of quality control or customer service… Read Full Review

Customerserviceukofficedirect's Comment

Written on: 28/01/2014

I'm really sorry you've had some issues with our services. We've had a few problems with our stock recently because we've been let down by one of our suppliers, which means we've seen some delays to our orders. If you'd like to get in contact with us you can do by using the Contact Us form on our website or by calling us. We're open from 9am to 5pm, Monday to Friday.

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★☆☆☆☆
UK Office Direct Office Supplies

“Terrible service!!”

Written on: 02/12/2013

We have 3 offices and UKOFFICE DIRECT won't deliver to any of our branches except the registered office. How on earth can our other offices get supplies that they require if we have to get if into head office first? On top of this emailing them if raising a general query they read the query then close it off without replying. Every other supplier in the land we deal with ships to any address you input on the order screen, calling them they put you on hold for a time to check out a simply… Read Full Review

Customerserviceukofficedirect's Comment

Written on: 17/12/2013

We are very sorry you had difficulty with an order. At UK Office Direct we delivery all over the UK Mainland and you can specify a different delivery address when placing an order. By default it will be your registered address but this can easily be amended to go to another branch. Unfortunately you will be unable to edit or change your delivery address after an order has been placed, so please ensure you check this information thoroughly prior to placing your order. If you have any further questions please just call our Customer Service Team and we will be happy to help.

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Monkeypuzzle88's Comment

Written on: 18/12/2013

I agree with you . When I contacted the Customer service staff to ask where my order was and complained that I couldn't take time off from my full time job to accept delivery at short notice of one day . I was told that I was snapping and she put the phone down on me!

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Customerserviceukofficedirect's Comment

Written on: 20/12/2013

We're really sorry that you've had difficulty talking to our customer service team about your order. On some orders (particularly furniture) our couriers need to specify a day to deliver to you. The courier will call you the day before the next available delivery date. You are able to ask them for an alternative date on this telephone call, so if the next available delivery day is too soon, you can move it to another day. If you have any further questions please just call our Customer Service Team and we will be happy to help.

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★★★★★
UK Office Direct Office Supplies

“Could not ask for better service”

Written on: 10/05/2013

When I placed my order with directofficesupply it was so easy to do and when they called to book in the delivery that was also a surprise, I thought the goods would just turn up In all this went so smoothly I will go back… Read Full Review

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★★★★★
UK Office Direct Office Supplies

“No problems at all”

Written on: 10/05/2013 by sodonnell (7 reviews written)

Placed the order Online on Friday and chair was delivered first thing Tuesday everything went smoothly… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“Defective Printer - No offer of refund”

Written on: 06/03/2013

Terrible experience. Defective product arrived. Called to ask for replacement. Seriously disappointing response. I was told I needed to contact manufacturer i.e nothing to do with them… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“took too much”

Written on: 17/02/2013

don't like the site, it took 2 weeks to recieve the stuff… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“Order cancelled after three days of confirmation”

Written on: 08/01/2013

ordered a SwissVoice ePure Designer Cordless on 5 Dec 2012 got a confirmation from them.then no delivery came call them on 8 jan 2013 and they told me they discontinue the phone.so no delivery.will not use it again… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“Yet to receive my goods”

Written on: 17/12/2012 by robertfaulkner (1 review written)

Order placed 04/12 - only half has been received. No answer on the sales line, no answer on the support line Messages on the answer machine have opening hours at ever smaller intervals in the day. Only 14.00 to 17.00 today. Will never use again… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“NEVER USE AGAIN”

Written on: 06/06/2011 by jomartin000 (1 review written)

Rubbish supplier. Goods faulty and dispite telephone calls & left messages they won't get back to me and won't sort the faulty goods. I'm now stuck with 2 chairs that are faulty and impossible to use fully as sold… Read Full Review

Rachelgillingham's Response to jomartin000's Review

Written on: 26/11/2012

I had a very similar experience with them. IMPOSSIBLE to get them to answer the phone, return messages or reply to emails.

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★☆☆☆☆
UK Office Direct Office Supplies

“I had bad service of two accounts, where by the...”

Written on: 24/02/2011 by elricvh (1 review written)

I had bad service of two accounts, where by the courrier (fedex) did not deliver the item or left a card for pickup. True, this is fedex's doing but the sales team at UK office direct could have made more of an effort to sort it out… Read Full Review

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★★★★★
UK Office Direct Office Supplies

“I used this company recently to buy this product...”

Written on: 12/02/2011 by Basil H (1 review written)

I used this company recently to buy this product http://www.directofficesupply.uk.com/products.asp?partno=hoxred. It was the cheapest I could find on the net. I was a little bit sceptical following the review about postage costs so I emailed the company to ensure there wouldn't be any nasty surprises. John was prompt with his replies and gave me the information I required. I ordered the chair on Friday and received it the following Wednesday. I'm really happy with the chair itself. It's good… Read Full Review

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★☆☆☆☆
UK Office Direct Office Supplies

“I placed and order for 3 small items that came to a...”

Written on: 05/11/2010

I placed and order for 3 small items that came to a total of £31.96 + VAT and a delivery charge of £6.63 that, in itself, I found to be hefty. The next day they came back to me and asked for an additional £26.00 as my address (UK mainland) was not in their delivery area. Why carry the UK logo when they can't deliver at a sensible cost?

One disgusted, never to be again customer with a cancelled order, others outwith the Watford gap, beware!!!!… Read Full Review

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★★★★☆
UK Office Direct Office Supplies

“UK Office Direct is a leading UK online supplier of...”

Written on: 08/02/2006 by wardrg (6 reviews written)

UK Office Direct is a leading UK online supplier of office stationery, business machines, printer consumables and office furniture.

They offer discount savings online off up to 85% off rrp and would appear to be amongst the cheapiest in the UK. They also offer a price match guarantee whereby they will refund the difference if you find the same product cheao elsewhere on the web.

I would recommend giving them a try… Read Full Review

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