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| Ease of use | 5.5/10  |
|---|---|
| Customer Service | 5.5/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 5.3/10  |
Full review by
henleyb
on 13th Sep 2006
User Rating : 1
Respect :
0
Good Points: The only good thing was getting a tiny free plastic money box house when I opened my account at the age of 16, but it broke two days later.
Bad Points: Staff unfriendly Customer service staff very unfriendly Phone lines poor Branches look and feel old, only ever seems to be one person dealing with customers at a time while the other staff have a good old chat with a cup of tea Have no idea what's going on with my money My free plastic house money box broke
General comments: I have been with Woolwich for over 10 years. I took a loan out for £6000 (my first loan) and paid it back promptly. They continued to take money out of my account for months to "pay off the loan". I complained many times, and eventually after a lot of stress and dealing with unhelpful staff, I got my money back. This was just one of the many things they have done over the time I have been with them. It's like they just don't care.
I'm switching ASAP.
henleyb's review and ratings | 173 words
Review by
o2guy
on 6th Feb 2006
User Rating : 9
Respect :
+1
I had some issues with my credit worthiness, and so found it very difficult to open a bank account. I read about the Woolwich savings account that gave you a Visa Electron card and went to open one, when the staff in the branch told me that there was an alternative account to the Open Plan one. It is just called the Woolwich Current account, and it just offers a Visa Electron card, standing orders, direct debits and monthly statements. There is no facility to do telephone or online banking, whic ...
o2guy's full review | 262 words
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