Asked by Debbie089 on 20th August 2023 Report this content

I’m thinking of booking a holiday but how do I book an excursion while I’m there?

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Asked by annegreene on 19th April 2023 Report this content

Hi. My son is booked on a group holiday, (5) I want tpay his balance before everyone else how can I do this?

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Asked by Gilli123 on 24th September 2021 Report this content

I booked a holiday 10 days, my circumstances have changed so I've tried to cancel the holiday. On the beach are saying I need to pay for the flights! £4000 - I can't afford to do this! I've tried talking to someone but can't get anywhere. What can I do?

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Asked by estellelouisestead on 1st October 2019 Report this content

How can I speak to someone regarding my holiday booked for 1-11-19? No way to email and customer services line ‘down’ we are just in limbo with no channels of communication.

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Asked by Donna53 on 29th September 2019 Report this content

Anybody else had trouble getting access to the refund promised? They emailed me to say access under my booking However On the Beach have deleted it!!!!

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Asked by Sandradeparr on 14th July 2018 Report this content

They keep emailing me asking me to ring them. I don't have the means to ring them so can only email. There is no reason for me to ring them. I booked a flight and company confirmed flight is booked. Anyone else experienced this?

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Asked by Dlindsay90x on 13th June 2018 Report this content

Ahhh I’ve made a massive mistake! This will be my 3rd payment to pay my holiday. I’ve realised now money won’t be in my account until the day after it’s due! I’ve sent a message, tried calling but was 30th in the queue. Not heard any response! I’m now petrified they cancel my holiday! Anyone had to pay the day after it’s due?

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Report this content Barbersteve Written on: 13/08/2022

Hi this happend to me they will email you don't worry

Asked by Lorna93 on 1st March 2018 Report this content

My partner has booked a holiday over the phone with them and we have made a payment however he was told he would get an email confirmation which he has not recieved, the call charge is to much to wait half an hour to reach somebody. Is there another way we can get infromation regarding this as it is essential that we recieve this as proof of payment?

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Asked by Monk1234 on 7th January 2018 Report this content

On holiday description it says balcony /unit. What does unit mean? Is that a terrace?

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Asked by surprise29 on 10th January 2016 Report this content

Does anyone know how much they charge to cancel a booking before you pay the full balance due to go in May? It says to go to manage bookings and request to cancel but will not tell me how much they charge.

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Report this content Jennywren123 Written on: 25/02/2016

A lot I just booked today to go to Crete and paid deposit of £96 went to book our transfers tonight only to find that they were going to cost another 500 pounds so phoned to cancel and the said it would cost 200 to cancel the flights so I've told them I'm not paying it and they can take me to court I've also cancelled the card I paid the deposit on in the booking confirmation it says if the balance isn't paid by. A certain date you will lose your deposit which is fine they can keep that....so good luck if you cancel

Asked by sutert on 12th June 2015 Report this content

What time does their payment line close? Thanks

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Asked by iMcHunt on 10th June 2015 Report this content

I've booked a return flight with On The Beach and is all paid for, however we are thinking of going a week early and holiday for 2 weeks instead of 1. On the manage my booking it says you have to pay a £25 charge whether you accept new dates or not, now I don't want to pay incase dates are not available so can someone let me know how it works? Do you pay the £80 admin fee and the flights change, or is there an extra excess on top of that? If I were to book new outgoing flights it would cost £400 so trying to work out what to do for the best? Any help would be appreciated.

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Report this content leroyburnley Written on: 10/06/2015

I'm sure that on the beach sting you out of around £150 pp to change flights. . But that's how that company survive by robbing there customers like they did me..

Report this content Sharifkhan Written on: 11/06/2015

Hi you will not be able to just change the flight,They will charge you for new flights plus £80admin and you will end up loosing out they money for your original flights which is unfair as the airliner say the allow changes and you only pay difference in price but on the beach do not give and refunds for the flights. When i requested to make a change online im sure they did not charge me the £25 admin maybe they forgot :) hope this helps

Asked by kell40 on 1st May 2015 Report this content

I booked online with On The Beach, I booked around 4pm and paid the deposit. I checked my bank in the morning as I hadn't got an email confirming holiday but they hadn't taken it. I left it until tea time, the money had left my account at 9 am. I got a phone call at 5.30 pm saying price had gone up and they wanted another £400 off me. I said no, I had asked them why they had taken my deposit payment in the morning even though the price had gone up. They said this is what they do, but I thought when you make booking they only take payment if nothing has changed on the holiday and if it has they ring you to see if you want to still go ahead with holiday. I am not pleased I asked when I will get my deposit back they said it could take up to 3 days. I'm worried that they will not give it back. What else can I do? Are they allowed to do this?

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Report this content kell40 Written on: 05/05/2015

update still no money been paid back into my account spoke to them and they said it could take until the 12th may to be put back in THEY HAD NO RIGHT TAKING IT IN THE FIRST PLACE they took payment on the 29th April in there terms and conditions it says that payment is not taken right away as the site is not live the booking is pending until they can check that prices etc have not changed if not that's when payment is taken if prices have gone up they contact you too see if you want to carry on with the booking if not they do not take deposit how many more people have to put up with this firm. people save all year to go on holiday they don't expect this they are quick to take your money but its a lot harder to get money back the customer service well my son of 10 could do better more needs to be done about these people how many complaints does it take. had I done more research on this company I would never of even been tempted to book with them even if this cost me more for my holiday as when you try and call them cost 10p a min then you get passed around then if your lucky to speak to someone your met with oh I need to pass you to another department or someone else dealing with this case or the person is not in today my blood boils

Report this content delboy160880 Written on: 06/05/2015

Hi, I am still owed £1300 from on the beach and probably will never see it. But your case isn't a one off this company makes its biggest profit margins from duping unsuspecting customers like me and you.if I was you I would contact BBC watch dog and explain to them your situation and they will help you .

Asked by lindaporter on 27th April 2015 Report this content

Does anyone know where I can find their email address to contact them on ?

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Asked by jessedanny2015 on 25th April 2015 Report this content

I have a booking for 27/05/2015, i have paid a deposit of £82.00 per person x 5, and £91.00 x 5. the balance is due shortly and i have one guest that has pulled out with ill health. i have wrote to you twice and not recieved an answer, you keep saying to go to my booking and there is nothing there i need an answer ASAP. I have asked you several times to take off a guest but she is still there, the lady is seriously ill and is in no state of health to go, please advise me accordingly, i look forward to hearing from you. Booking ref:MYB3859361B

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Report this content Laulcakes Written on: 27/04/2015

I was advised on my review to contact them via their Facebook page, I did it an hour ago and have just received a reply saying they will look into it, my holiday is now sorted but if you don't receive a reply on there, their phone line is usually quite good. Hope it helps!

Asked by izuncia54 on 24th March 2015 Report this content

I just wanted to ask how much does it cost to change the date of the holiday I have booked? I have all ready called to request the change but I got told it could take even up to 2 weeks to get reply. I would like to just know for the future and if it's 100% sure that I can change the date as it is very important. Thank you.

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Report this content Laulcakes Written on: 25/03/2015

I was advised on my review to contact them via their Facebook page, I did it an hour ago and have just received a reply saying they will look into it. Hope it helps!

Report this content chriswaywell Written on: 25/03/2015

OTB take an excessive amount of time to sort issues out. It is unacceptable that they can say they are busy for two weeks, if they are busy perhaps they need to recruit more staff to deal with it. They seem to make charges up so as they go along so it was very wise of you to ask the question 'how much does it cost to change dates' I have only ever changed hotel and that took me two months to achieve and only after I reported them to ABTA for the delay, but to be fair to OTB they didn't charge me anything to change hotels. They will always tell you that they are not a package holiday company and that you have chosen the dates, the hotel and the extra's. In other words what they have done for you is no different than what you could have done all by yourself!

Asked by gardnerf on 21st September 2014 Report this content

I have seen lots of reviews for On The Beach, where you book with them and then they just cancel. Has anyone booked just a hotel and then they have said prices has changed? We have seen a hotel in Benidorm that is much cheaper with On The Beach, we are not going for 10 months but would hate to book it and then a few weeks before we go they say it's overbooked and not available or prices have gone up. Surely if they take your booking they should honor the price when it's so much in advance. Does anyone have any advice on this? The price difference is a lot or I wouldn't quibble over a few pounds.

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Report this content michelleferns Written on: 23/09/2014

We have had no problems what so ever with them. Such a shame as they are very professional. They do warn you that the price can change while you are talking to them eg on the airfares because as I am sure you know they go up as soon as a number of seats have been sold. I have got nothing but praise for On the Beach. Our last holiday in Turkey was amazing. You do have to do your homework when booking the hotel but their advisers are excellent The one that helped us book Turkey was amazing and gave us hints and tips about where to go. Dip your toe in and try them.

Report this content stevey789 Written on: 24/09/2014

This is exactly what happened to me. If the price difference really is that big then expect to have problems. Good Luck to you if you go ahead and book, but it may well be a case of their website giving you incorrect prices. This happens on their site for two main reasons, incorrect occupancy, and the more popular problem of the price being, for example, one week, when you have searched for two weeks. Expect contact from them soon after if this is the case saying that the hotel has been overbooked, which is a lie as i caught them out by having a different website up with availability. However, they will NOT honour the price qouted even if you have a CONFIRMED booking with them, and ABTA side with them. Believe me, I spent a lot of my time on this. Once again, good luck and have a great holiday!

Report this content gardnerf Written on: 25/09/2014

Thanks for all the advice,we have booked a hotel only with them, I am waiting for something to go wrong,we emailed them and they have provided the booking service used and said booking wont be changed unless we do but I am expecting it to, it was £400 cheaper but if it gets cancelled we have only paid a deposit and I will take the advice of others and contact the hotel and otb nearer the time to confirm booking,we are also going to Benidorm so wont be short of other accommodation if all else goes wrong and if it doesn't we have a bargin,keep you posted if it does go wrong

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Asked by runa682003 on 26th July 2014 Report this content

There are lots of negative comments about using On The Beach, so I'm not too sure if I should book it or not?

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Report this content dansa1978 Written on: 28/07/2014

Hi, I too had read a lot of negative reviews after booking and was really worried that we had done the wrong thing. Our trip however ran smoothly with no issues whatsoever. I had emailed the hotel in advance to check that they had received our booking from On The Beach and they had so I felt better having had that confirmation. Similarly there were no issues with our transfers, they arrived promptly and went without a hitch. I would say to check out the reviews for the hotels on trip advisor before booking, but otherwise our experience with On the Beach was fine. We even received text messages to ensure we had checked in online with the airline. If you do book another peace of advice would be to pay for any upgrades with the airline directly if you can. We paid for priority boarding and allocated seating and this was cheaper through Ryan Air than it would have been through On The Beach. I hope this is of some help.

Report this content dyzmen Written on: 28/07/2014

Hi Last year they change my booking 24 hours before flight. I booked nice hotel for my holiday 3 months in advance but ended up in s. hole whitch they caled "like for like" change Your choice if you don't mind risking your holiday to be spoiled

Report this content JimmyB1985 Written on: 28/07/2014

EVERY travelagent will have hiccups, I've used on the beach every year for 7 years and never had any issues at all, in fact they've been amazing. This year I've used Thomas Cook for our honeymoon and they've been an absolute nightmare.

Report this content Kimbo2000 Written on: 28/07/2014

I have probably booked around eight holidays with On The Beach for my family since 2007 and have had no problems. The only issue was on a trip to Corfu a couple of years ago when our accommodation became unavailable approx 10 days before departure. After due consideration, we accepted the offered change (which had been our second choice) and were happy with the alternative accommodation (we are quite fussy regarding bed comfort, cleanliness and food standards). I will continue to use On The Beach to book our holidays and find that their on-line search facility is the most user friendly that I have come across! I hope that this is of assistance to you.

Report this content MAC4096 Written on: 28/07/2014

My view of On The Beach is quite negative. They charged me a substantial amount of money for using a credit card, £25 I think, when I had actually used a debit card. They still took £16 when it costs them a fraction of a penny for the transaction. Sneaky, underhand not very nice but which of them is. They are there to fleece us one way or another. The actual holiday was more or less what I booked but very unenjoyable(Sharm El Sheik, what a dump).

Report this content Jonwontbookwithonthebeach Written on: 29/07/2014

By your thoughts, I think you've answered your own question. Would I book with them again, not a chance.

Report this content stevey789 Written on: 30/07/2014

If you have not booked with them yet then I would recommend you find the same deal elsewhere (alpharooms, travel republic, locostholidays etc). If you have an unbeatable deal with otb then dont be surprised if you run into problems, thats what happened to me. You will only find them impossible to deal with if you run into problems or have after booking queries with your holiday. If you have booked with them I wish you all the luck and hope your holiday goes smoothly.

Report this content RobertaPuodziunaite Written on: 30/07/2014

Hi On the Beach change our hotel 2 days before our flight and put as in a crappy hotel nothing compared to the one we had booked, and the main point is that I had to find this out myself called them every day for 3 days straight to confirm that everything is ok and then 2 days prior to us leaving I received an email saying that they are changing our accommodation and providing us with alternative because the hotel we booked is not available. They gave us an option to choose something else if we didn't like their alternative but if there is any difference in the cost we have to cover it. I would never ever use their service again and wouldn't recommend them to anyone. They didn't even apologised for their mistake.

Report this content geoffrey33 Written on: 21/11/2014

I wouldn' go near them. You have absolutely no comeback if anything goes wrong. Their blanket response is, "they are simply an agent and as such take no responsibility for the services they sell" Stay away from them.

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Asked by Fraggle2007 on 10th May 2014 Report this content

I'm using on the beach to travel to hurgarda Egypt at the end of the month, should I be worried about the transfers?

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Report this content Derek966 Written on: 12/05/2014

No need to worry but you can bet that the driver will be expecting a tip.

Report this content JimmyB1985 Written on: 12/05/2014

To the first timer this can be quite daunting. just try be relaxed and confident, your on holiday! They will need to see your passport and sometimes pass it around to check you've paid your visa fee so don't panic when they ask for it. They will drive fast and seemingly wrecklessly, this is just how they drive. You will find they are quite chatty and pleasant enough. You don't have to leave a tip but I would as they'll probably pick you back up! Don't use pounds in hurghada they don't really understand the currency like they do in sharm. Dollars, euros and egyptian pound are fine. Just relax, have fun and accept it's a very different culture. You will have a great time

Report this content SarahrawrxD Written on: 12/05/2014

I booked with in the beach to go to spain and the transfers where fine didnt have any problems just make sure you read all the small print on the documents you get so your aware how to find out about your transfers and incase you need to have certain documents printed out :)

Report this content stevey789 Written on: 12/05/2014

JimmyB1985's answer is spot on, but please make sure your trip with onthebeach INCLUDES transfers, as this is something that is usually bought seperately, and not included with any of their so called package deals.

Report this content dansa1978 Written on: 28/07/2014

We booked transfers separately with On the Beach to Majorca recently. No issues at all. Drivers were very prompt and efficient.

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Asked by ICET on 6th April 2014 Report this content

I want to book flights for July 2014 for 3 adults to Santorini, do I need all passengers passport details to do this as one passenger is still waiting for their passport?

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Asked by glenc on 12th February 2014 Report this content

I've been looking to book a holiday and thought Onthebeach.co.uk looked like a pretty good site and some of the prices were great. Always cautious about great prices, I did a web search on them and noticed that they had been subject to a Watchdog investigation which didn't paint them in a very favourable light. Has anyone had any issues with them? Or have they changed since the Watchdog report which seems to have been in October 2012? I'm a bit nervous about using them due to the Watchdog report on them.

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Report this content TravelQueen12 Written on: 13/02/2014

We tried to book a holiday through them and it was all sorted, then they phoned to say there was no availability. They appear to be a travel booking site but in reality they are reservation site, and nothing is confirmed even though they take credit card info (we had no trouble getting a refund). This was in September 2013.

Report this content Jonwontbookwithonthebeach Written on: 13/02/2014

I've used them once, going to a wedding in Greece, with a lot of family memebers. 3 of us booked with on the beach, all at different hotels, and none of us could check in to the hotel that we'd booked. I was the lucky one, as I got moved in a day later, but my friends didn't. I won't ever use them again. In my opinion, pay a little extra, and get the holiday you want.

Report this content Kal223 Written on: 13/02/2014

My experience with them was terrible. They cancelled the hotel booking and didn't bother to tell me!. The reason they gave me was that I made the booking and then made another booking for an extra day at a later point. They reckoned that I might have been a fraudster. Not just someone who decided to stay a day longer! Absolutely useless complaints process and non existent customer service. I've also heard of many examples where they allow you to book for hotels that are already full and then tell you after you've booked your flights. Good luck if you plan to use them I wouldn't!

Report this content geoffrey33 Written on: 21/11/2014

Don't use them. You have absolutely no comeback if anything goes wrong. Their blanket response is, "they are simply an agent and as such take no responsibility for the services they sell"

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Top 5 Travel Agents To calculate the top 5's we take the following factors into account:

• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are