On The Beach Holidays Reviews - www.onthebeach.co.uk

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2.2 / 5
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“NEVER BOOK, AWFUL COMPANY!!!”

Written on: 17/09/2014

I warn you all now, NEVER EVER book through On the Beach. After messing up our flight home from Egypt and leaving us stranded with their helpline closed, WE had to pay out over £600 for new flights to get home to GATWICK instead of Luton, of which we didn't get home till 6am after landing at 1:30am! They then taking over 6 WEEKS to deal with our complaint and refund, but they refuse to refund our baggage and offer minimum compensation for the hassle they have caused by not telling us that our… Read Full Review

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“Do not touch On the Beach - go to a reputable travel...”

Written on: 12/09/2014 by Thorpe117 (1 review written)

We would not use this company again. We booked a holiday in Crete earlier this year and as always I compared the photos of the facilities and especially the hotel bedrooms. For the holiday we chose there was only one photo on the website of a beautiful bedroom - this is what we were expecting to get. What we actually got was like a Butlins holiday camp - no disrespect to the hotel. We tried getting On the Beach to upgrade us without any joy and ended up paying the hotel an additional 270 euros… Read Full Review

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“DO NOT USE!!!”

Written on: 10/09/2014 by Hodge627 (1 review written)

I so wish I watched more TV... I'd have seen the Watchdog warnings! I so wish I'd have just gone into the high street shop and dealt with a person... As with every review I have now seen regarding this company they have changed our holiday we booked months ago. Booked and paid in advance for a room that does not exist, in a resort that is no longer available! Can't even stay in the area we had planned for, made reservations in and organised to meet friends and family in!!! Now instead of our… Read Full Review

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“Terrible customer service!”

Written on: 09/09/2014 by angela9985 (1 review written)

Recently booked a holiday with this company and booked for 6 adults, didn't give an option to book rooms but foolishly assumed we would be allocated 3 rooms. How wrong was I?? We were only allocated 2 rooms and trying to book another room has caused nothing but stress, several phone calls later and waiting days on end for emails to be answered I have had to resort to booking a room with another company for £615 compared to the £700 extra on the beach were going to charge. Not one word of… Read Full Review

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“No duty of care to their customers”

Written on: 09/09/2014

After booking an holiday with OTB my daughter received a email they had cancelled the hotel as the hotel had increased the price of the stay considerably , although they said other hotels were available they were still to expensive or not up to standard, she thought as it was their error it would be easy to cancell but she has lost the deposit and will still have to pay for the flights for her family and my wife and I (her parents) . We have found out since OTB were subject to a BBC Watchdog… Read Full Review

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“terrible ”

Written on: 03/09/2014 by Zoe344 (1 review written)

We haven't even been on holiday yet and have payed well over what we expected to, my problem is the hidden extras ie luggage! I've just gone to add on a second hold luggage which I expected to be £52 as that's what I payed the first time only to see its gone up to £82 because there's now a otb admin charge! It's disgusting how they get away with this! We're away in 2 weeks and honestly feel like cancelling the whole thing! Everything should be made clear from the start!… Read Full Review

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“Dont go There.”

Written on: 30/08/2014

I booked a six night holiday to Lanzarote with on the beach ,they actually booked me a six nights hotel accommodation and seven night flights. When we were due to come home it came to light the error they had made in our booking. E mailed and rang OTB but they didn't respond. We Had to pay to fly home on the 6th day .When I got home I noticed I had been charged 3 times for the same holiday on 15th July I still haven't received my overpayments back. Never again will I book with this company… Read Full Review

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“Once you book with them they have you bent over a...”

Written on: 28/08/2014 by Lewisz1991 (1 review written)

Once you book with them they have you bent over a barrel. They took random amounts of money from the bank card we paid with, customer service is non existence. Non of the staff are helpful. And when we arrived at the hotel we booked it turned out non the changes we had made and been done, including passenger names. Wrong passenger names on documents both flight and hotel, they told us we could only take 5kg hand luggage when it was actually 10kg. It takes about 20 minutes to get through to… Read Full Review

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Angela9985's Comment

Written on: 09/09/2014

Just wish I'd read your review before I booked our holiday, your review echos everything I have said. Supposed to be an exciting time looking forward to a holiday and this company have caused endless stress and still not solved our problem. we booked for 6 adults foolishly expecting to be allocated 3 rooms but no we only got 2 rooms! After endless phone calls and emails and waiting 3 or 4 days for a response I have ended up booking another room through a different company adding another £615 to our holiday! Not one word of apology from them, first time I have booked with them and most certainly the last!

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“worst holiday company”

Written on: 28/08/2014 by kwCullen445 (1 review written)

worst holiday booking company I have ever used..NO CUSTOMER SERVICE...20 MINUTES TO ANSWER PHONE..NO ONLINE WEB CHAT COS TOO BUSY, IF LUCKTY ENOUGH GET AN ANWERSIN 20 MINUTES, BUT RARELY GET ANY ANSWER. I have booked many holidays with other companies and would NEVER USE ONTHEBEACH AGAIN. nO HELP AVAILABLE FOR CUSTOMERS , ONCE YOU PAY, YOU'RE ON YOUR OWN, THAT MUST BE THEIR MOTTO.I really hope others take note of this review, it is the foirst I have ever written, but felt compelled.as so… Read Full Review

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“dreadful customer service”

Written on: 27/08/2014 by BillyElliott40 (1 review written)

We complained to OTB eighteen months ago and it is still unresolved. We arrived in Crete at midnight, picked up the hire car and drove to hotel. It was closed. We had to find and pay for a hotel for the night. Following day, multiple calls to OTB until early evening. Very stressful. Eventually, they booked us into another hotel which also turned out to be closed. We had to find and for an apartment for rest of holiday. We have receipts and photographs. OTB have refused to accept any… Read Full Review

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“Disgusting customer service”

Written on: 24/08/2014 by Amyxx1 (1 review written)

Absolutely disgusting. 8 peoples holidays ruined… Read Full Review

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“NEVER BOOK THROUGH ON THE BEACH!!”

Written on: 20/08/2014 by Kian109 (1 review written)

After booking a holiday in December of last year, making the full payment and still being charged for extras i didnt even book or ones i did not being put on the booking and trying to charge me over the odds. I arrived at the hotel in tenerife to be told that i must pay another 565 euros due to non payment being made by on the beach themselves. Ive had to waste an extra god knows how many hours waiting around for them to email to confirm payment. On the beach are an absolute joke!! Will NEVER… Read Full Review

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“Do not book with this company or apartments ”

Written on: 20/08/2014 by ShyanneRollins (1 review written)

We booked with on the beach to go to las forlitas apartments in playa las Americas. Apartment from hell :( (1) Towels weren't changed till 5 days into holiday. (2) Room not cleaned till 5 days into holiday (3) 2 broken plug sockets (4) Bins outside bedroom window. (5) Broken drain cover outside apartment door. (6) Rusty bath (7) Ripped sheets (8) Reception unhelpful (9) Very unclean and unsafe to live in We have complained writing a letter and sent a email with pictures. Still… Read Full Review

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“SHOCKING ”

Written on: 17/08/2014 by Schmidtza91 (1 review written)

Paid for holiday and was contacted by OTB 7 days later to say the price that I paid was incorrect and that if I wanted the holiday I would have to pay the difference (more than £1000) or I can have a refund.i expressed to them that I paid for what they had advertised and they have said they are not responsible. Being a single parent I can not pull £1000 from my armpit and now I have to explain to my 6 year old daughter she is not going on holiday. I will never use OTB again and I will be… Read Full Review

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“BE CAREFUL WHEN BOOKING WITH ON THE BEACH”

Written on: 16/08/2014

I have just come back from a holiday in Tenerife booked through on the beach and and am gobsmacked at the amount of issues i had when booking the holiday to arriving at the hotel. They tried to rip us off with flights saying the originals flights were not available and then tried selling us these flights for an additional £1000. We were advised that the hotel that we booked had entertainment and kids club, was close to shops etc and was on a slight hill. this was all a lie. There was nothing… Read Full Review

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“Terrible and so slow!!! ”

Written on: 16/08/2014 by xdKane405 (1 review written)

Awful !!! I will never ever book with this company again there so slow it's unreal I was in hold three times for 35 minutes at 10p a minute then when I got through the first time the agent was awful saying....... You need to go online and submitt your question there!!!!!! What???? I've been on hold for 35 minutes.. Then I phoned again to get someone who told me something completely different and was helpful... There just awful plus charging your card £5 every time to make a payment!!!! I'm so… Read Full Review

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“BEWARE! ”

Written on: 15/08/2014 by 254Kelley (1 review written)

I booked and payed for an apartment in Greece with otb in March. In June they informed me the apartment is no more available for me because an error on their website occured at the time of booking (3 months ago). They wanted then to transfer me to a different place, with not even showing me how it looks like. I refused and claimed a full refund. They accepted my claim and promised to pay my money back within 7 days, however it never happened so far (after two months). They delay the refund from… Read Full Review

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“Poor customer service, Robbing (insert swear word)”

Written on: 15/08/2014

After paying the deposit on a friends holiday OTB retained my debit card details and when requested on multiple occasions by myself to delete them they refused. To my shock due to my friend not paying the total balance OTB took the remaining balance from MY bank account without my permission. I was left with £6 to my name and when calling and 'live chatting' to them they refused to give me my money until my friend paid the balance to them, thus holding me at ransom. I made complaint after… Read Full Review

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“DO NOT BOOK WITH ON THE BEACH”

Written on: 13/08/2014 by Leblancxw401 (1 review written)

RECENTLY BOOKED AND PAID A DEPOSIT ON A HOLIDAY WHICH WAS A GOOD DEAL TO BE EMAILED AFTER 5 DAYS OF BOOKING IT TO BE TOLD THE HOLIDAY WAS TOO CHEAP AND CANNOT BE HONOURED .THIS IS THE SECOND TIME THIS HAS HAPPENED !!!! IVE SENT EMAILS TO THEM AND HAD NO REPLY AND ALSO RANG THEM AT A COST OF 10P A MIN TO BE PUT ON HOLD . IT IS AS CHEAP TO BOOK WITH MORE REPUTABLE COMPANIES WHO AT LEAST CARE ABOUT THEIR CUSTOMERS .STILL WAITING FOR A REPLY OFF ON THE BEACH AND MY MONEY BACK. WILL NEVER CONSIDER… Read Full Review

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“DO NOT BOOK THROUGH THIS COMPANY”

Written on: 13/08/2014 by peterorange (1 review written)

DO NOT BOOK ANYTHING THROUGH ON THE BEACH AS THEY R NOT A GENUINE COMPANY MY GRANDAUGHTER HER BOYFREIND & CHILDREN GOT 2 THERE DESTINATION YESTERDAY & WHEN THEY GOT THERE THEY FOUND THAT THE COMPANY HAD WENT BUST WHO SHE SPOKE 2 THE NIGHT B4 & WAS ASSURED THAT EVERYTHING WAS ALL GOOD 2 GO BUT WHEN THEY GOT THERE THAT WAS NOT THE CASE THEY HAD NO HOTEL BOOKED NOTHING WHAT SHE PAID 4 SHE WAS DEVESTATED HAVING PAID ALL THAT MONEY TO A COMPANY THAT DOES NOT DO WHAT U PAY 4 WE HAVE HAD 2 SEND MONEY… Read Full Review

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