On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Rubbish customer service”

Written on: 21/07/2014 by Sparkle123 (1 review written)

I booked some flights through On The Beach, I had used them before and they had been ok. Once I booked the flights I realised I hadn't been given the option to purchase meals so I phoned up to ask. After waiting forever in a queuing system the girl said she could add them for a £25 admin fee (which was rubbish as you only need to log into the flight company's website to do it with no charge. I queried this and she gave me another number to call which didn't exist. I then had to join the… Read Full Review

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“On The Beach - Cheats”

Written on: 19/07/2014 by Hopper1994 (1 review written)

I would recommend caution using On The Beach. We had a holiday booked with them which we had saved for and were very much looking foward to. It was all paid for and the vouchers downloaded ready to travel. The night before we were due to travel we noticed we'd received an email with a new voucher for a different hotel on the other side of the Island. It was late at night and we were travelling early the following morning. We set off to the airport and tried to contact them en-route. After… Read Full Review

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“DO NOT USE THEM!”

Written on: 19/07/2014 by NicFarrer (1 review written)

I booked with On The Beach in September 2013 for a family holiday for 5 in August 2014. I received an email from them a week ago, 3 weeks before we are due to travel to advise that our hotel was now overbooked. The alternative hotel they offered was not suitable with some very poor reviews and unappealing photos on Trip Advisor. I called On The Beach to see what else they could offer which turned out to be nothing. We were offered a refund of the hotel costs but had to keep the flights. We then… Read Full Review

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“POOR POOR RIP OF AGENTS”

Written on: 18/07/2014 by Kendrickk1984 (1 review written)

Very Very poor service, do not book with on the beach. I booked with them and I had to changed my flight due to family problems and at no point was I told that I would lose any of my money. The staff give the wrong information and then they blame you if you missed a message saying sorry you were given the wrong information twice. When you finally get through on a phone call you could be waiting up to 20 minutes before someone will answer. It is really upsetting as I have lost nearly six hundred… Read Full Review

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“Never ever book with onthebeach”

Written on: 17/07/2014 by Vickidimino (1 review written)

Please people never ever book with onthebeach, having booked a holiday with my children and friend, it only came to our attention recently that our holiday dates were 3 days apart, we immediately called onthebeach to explain the problem and they said they would talk to the amendments team and would get back to us in a few days. They emailed and confirmed they would be able to change my friends dates to match my own for an extra £408. We called them to confirm within the hour ( calling these… Read Full Review

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Mamoores's Response to Vickidimino's Review

Written on: 18/07/2014

I agree with the comments above a total rip off company with Very Very poor service, do not book with on the beach. I booked with them and I had to changed my flight due to family problems and at no point was I told that I would lose any of my money. The staff give the wrong information and then they blame you if you missed a message saying sorry you were given the wrong information twice. When you finally get through on a phone call you could be waiting up to 20 minutes before someone will answer. It is really upsetting as I have lost nearly six hundred pounds and I was told that it was my problem. ABSOLUTELY POOR SERVICE PLEASE SAVE YOUR MONEY AND GO ELSEWHERE. They have ruined what would have been a wonderful holiday. I am still waiting for a Manager to call me back 48hrs later

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“Disorganised and unreliable”

Written on: 15/07/2014 by Webb283 (1 review written)

Strongly advise not to book through this company. You book a hotel and at the last minute they change it to a substandard hotel. You get no refunds on your flights and no refunds on the difference between the hotel you booked and the sub standard one they allocate you. Very dissorganised and do not take calls never reply to emails will never book through them again and strongly advise anyone contemplating booking through on the beach to reconsider… Read Full Review

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“I booked a hotel with on the Beach a few month ago and...”

Written on: 10/07/2014 by Reinaldo (1 review written)

I booked a hotel with on the Beach a few month ago and paid the deposit, got a reply that the booked was cancel. I booked through Expedia to another hotel. I just go and email from on the Beach that they collected the money from my card. Tried to call them, nobody answers. When I canceled the booking on line 10 days before my travel, an automatic reply tell you that I will be charged a £150.00 with a refund of £31.00. I hope some rogue trade program find and show the in national television… Read Full Review

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“Dream Killers”

Written on: 10/07/2014 by Tracem293 (1 review written)

First of all first quote was £6578 ended up costing £8100, then cancelled our accommodation of 9 rooms then left us 5 days with no alternative then had to book accommodation through an alternative company on arrival they then messed up transfers and left 4 people at the airport then just to rub salt in they made same mistake on return transfer and this is the response I got from them 09:34 am 03 Jul When we arrived at the airport in Malaga there was only 18 people booked on my transfer… Read Full Review

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“Disgusting service!!!”

Written on: 09/07/2014 by ladybird1202 (1 review written)

I booked a holiday and within 10 minutes realised I had booked only 9 nights and not the 10 I wanted so I contacted them straight away to amend this. After 3 weeks of constant messaging and phoning they have added an extra night costing £33 to my accomodation but didnt change my flights! Why would I want my flights a day before my accomodation? After the same problems contacting them they now say that sorry?? they didnt notice about the flights and to change them will cost another £237!!! It… Read Full Review

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“Absolutely untrustworthy company do not book with the ”

Written on: 07/07/2014 by georgiepug (1 review written)

My sister on flying out to mexico arrived at her hotel yesterday to be informed by management that on the beach had not paid for the hotel.mas a single 62 year old lady travelling alone she was so distressed. Lucky she had her credit card as the hotel made her pay for two nights . After lots of phone calls to a very unresponsive customer services her daughter has managed to at least get it sorted for her. WHAT KIND OF A HOLIDAY COMPANY TREATS PEOPLE THIS WAY. She was not alone in this as… Read Full Review

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“Well dodgey payment options”

Written on: 06/07/2014 by Robertsrt491 (1 review written)

I have just noticed that the charge even for debit cards. I have emailed them to see what fee free payment options they offer & im taking it due to their complete lack of response there arnt any!!! They dont accept chq's & charge fees for every other payment option going!! Well dodgey… Read Full Review

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“prices ”

Written on: 06/07/2014 by EllieDominguez1968 (1 review written)

Do not use this company.I book a holiday then received a phone call asking for another 150 pounds for the hotel,they said prices had changed.when i looked on the web site the next day the price on the hotel had gone down by 3 pounds.so they show a lower price to make you book then add on any price they want afterwards.terrible customer service… Read Full Review

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“Company ignore all forms of communication”

Written on: 05/07/2014

After booking tried to contact company using secure message four times in a week. I had no reply to any of my messages so I tried phoning their customer service number. After waiting a considerable time I gave up as the cost of the call was becoming too expensive. I then wrote a letter to the customer services address and to date have received no reply. This was a week ago and the whole sorry episode started over three weeks ago. I am now dreading the actual holiday and will never have anything… Read Full Review

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“Worst Company Ever!!”

Written on: 03/07/2014 by Cjordan21 (1 review written)

Avoid at all costs! Customer Service is non existent! Waiting for 2 weeks for a response regarding my booking online. tried to book an inflight meal for one person which we could not do online as they expect you to book inflight meals for all passengers who are flying! (what happened to choice) Contacted On The Beach via telephone and was told they can’t guarantee an inflight meal for one person and they well let me know on email, this was 4 days before we fly out! Absolutely disgusted… Read Full Review

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“Extremely unhelpful and unresponsive!”

Written on: 03/07/2014 by Fanningyq87 (1 review written)

I booked a holiday for my family plus my parents last year and informed on the beach that an infant would need to be added to the flight once the child was born they told me this would not be a problem and that we would have to pay the airlines fixed price for an infant when they are born and we have a name, which was not a problem. so after booking the holiday with on the beach and already having the infant included in the hotel booking etc, i used the websites manage my booking and asked to… Read Full Review

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“DO NOT BOOK WITH ON THE BEACH”

Written on: 03/07/2014 by bethanypearson93 (1 review written)

NOBODY BOOK A HOLIDAY WITH ON THE BEACH. worst service i have received and they take your money without your concent. you also have to pay almost £300 to cancel your booking and lose everything you have already paid. also have to wait 48 hours to hear back from a manager. the slowest and most unreliable company i have every dealt with… Read Full Review

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“Worst travel company!!”

Written on: 03/07/2014

IF YOU WANT TO BOOK A STRESS FREE HOLIDAY DO NOT!!!! BOOK WITH IN THE BEACH! MY FRIENDS AND I HAVE A SERIES OF PROBLEMS WITH THIS COMPANY SINCE BOOKING OUR HOLIDAY IN MARCH! TWO WEEKS BEFORE WE ARE DUE TO GO ON HOLIDAY WE ARE STILL BATTLING WITH ON THE BEACH TO DO THEIR JOB PROPERLY! IT ALL STARTED WHEN A MEMBER OF STAFF WHO TOOK MY BOOKING ONLY BOOK US TWO ROOMS AS APOSED TO THE FOUR WE REQUIRED! IT TOOK WEEKS AND WEEKS TO CORRECT THIS PROBLEM! HOWEVER NOW THEY CANNOT SIMPLY ADD ON THREE MORE… Read Full Review

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“Avoid”

Written on: 29/06/2014 by 193Cowan (1 review written)

Probably called on the beach as you will actually be sleeping on the beach because the room you paid for doesn't exist. Clearly from all the reviews on this site this is not a reputable company. Unfortunately if you're looking at this site you've probably just had a bad experience with them. I feel for you if you're in this situation. My experience was that I booked a room that the site said was available but actually it turned out not to be available. So I cancelled and then went through a… Read Full Review

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“Worst holiday I've ever been on”

Written on: 27/06/2014 by Emilia104 (1 review written)

I'm writing while still stuck in salou thanks to little or no help received from on the beach. 15 calls made to their helpline without one call being answered finally got through at 4 am only to be told they wouldnt help get us home or find somewhere else to stay during French air strike. Ryan air for all their faults sorted our flight for today and we with the help of trivago found a better hotel for our extended stay. My advise to anyone thinking of booking with them is find your own flight… Read Full Review

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“bad bad service”

Written on: 21/06/2014 by AngelClarke439 (1 review written)

I booked a holiday with this company only to find I needed to cancel and rebook ,told by an agent I wouldn't lose any money as I was rebooking,days later im was told I had to pay £460 plus to cancel.BEST ADVICE BOOK ANYWHERE ELSE Iknow I will… Read Full Review

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