On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Disgusting customer service”

Written on: 24/08/2014 by Amyxx1 (1 review written)

Absolutely disgusting. 8 peoples holidays ruined… Read Full Review

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“NEVER BOOK THROUGH ON THE BEACH!!”

Written on: 20/08/2014 by Kian109 (1 review written)

After booking a holiday in December of last year, making the full payment and still being charged for extras i didnt even book or ones i did not being put on the booking and trying to charge me over the odds. I arrived at the hotel in tenerife to be told that i must pay another 565 euros due to non payment being made by on the beach themselves. Ive had to waste an extra god knows how many hours waiting around for them to email to confirm payment. On the beach are an absolute joke!! Will NEVER… Read Full Review

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“Do not book with this company or apartments ”

Written on: 20/08/2014 by ShyanneRollins (1 review written)

We booked with on the beach to go to las forlitas apartments in playa las Americas. Apartment from hell :( (1) Towels weren't changed till 5 days into holiday. (2) Room not cleaned till 5 days into holiday (3) 2 broken plug sockets (4) Bins outside bedroom window. (5) Broken drain cover outside apartment door. (6) Rusty bath (7) Ripped sheets (8) Reception unhelpful (9) Very unclean and unsafe to live in We have complained writing a letter and sent a email with pictures. Still… Read Full Review

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“SHOCKING ”

Written on: 17/08/2014 by Schmidtza91 (1 review written)

Paid for holiday and was contacted by OTB 7 days later to say the price that I paid was incorrect and that if I wanted the holiday I would have to pay the difference (more than £1000) or I can have a refund.i expressed to them that I paid for what they had advertised and they have said they are not responsible. Being a single parent I can not pull £1000 from my armpit and now I have to explain to my 6 year old daughter she is not going on holiday. I will never use OTB again and I will be… Read Full Review

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“BE CAREFUL WHEN BOOKING WITH ON THE BEACH”

Written on: 16/08/2014

I have just come back from a holiday in Tenerife booked through on the beach and and am gobsmacked at the amount of issues i had when booking the holiday to arriving at the hotel. They tried to rip us off with flights saying the originals flights were not available and then tried selling us these flights for an additional £1000. We were advised that the hotel that we booked had entertainment and kids club, was close to shops etc and was on a slight hill. this was all a lie. There was nothing… Read Full Review

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“Terrible and so slow!!! ”

Written on: 16/08/2014 by xdKane405 (1 review written)

Awful !!! I will never ever book with this company again there so slow it's unreal I was in hold three times for 35 minutes at 10p a minute then when I got through the first time the agent was awful saying....... You need to go online and submitt your question there!!!!!! What???? I've been on hold for 35 minutes.. Then I phoned again to get someone who told me something completely different and was helpful... There just awful plus charging your card £5 every time to make a payment!!!! I'm so… Read Full Review

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“BEWARE! ”

Written on: 15/08/2014 by 254Kelley (1 review written)

I booked and payed for an apartment in Greece with otb in March. In June they informed me the apartment is no more available for me because an error on their website occured at the time of booking (3 months ago). They wanted then to transfer me to a different place, with not even showing me how it looks like. I refused and claimed a full refund. They accepted my claim and promised to pay my money back within 7 days, however it never happened so far (after two months). They delay the refund from… Read Full Review

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“Poor customer service, Robbing (insert swear word)”

Written on: 15/08/2014

After paying the deposit on a friends holiday OTB retained my debit card details and when requested on multiple occasions by myself to delete them they refused. To my shock due to my friend not paying the total balance OTB took the remaining balance from MY bank account without my permission. I was left with £6 to my name and when calling and 'live chatting' to them they refused to give me my money until my friend paid the balance to them, thus holding me at ransom. I made complaint after… Read Full Review

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“DO NOT BOOK WITH ON THE BEACH”

Written on: 13/08/2014 by Leblancxw401 (1 review written)

RECENTLY BOOKED AND PAID A DEPOSIT ON A HOLIDAY WHICH WAS A GOOD DEAL TO BE EMAILED AFTER 5 DAYS OF BOOKING IT TO BE TOLD THE HOLIDAY WAS TOO CHEAP AND CANNOT BE HONOURED .THIS IS THE SECOND TIME THIS HAS HAPPENED !!!! IVE SENT EMAILS TO THEM AND HAD NO REPLY AND ALSO RANG THEM AT A COST OF 10P A MIN TO BE PUT ON HOLD . IT IS AS CHEAP TO BOOK WITH MORE REPUTABLE COMPANIES WHO AT LEAST CARE ABOUT THEIR CUSTOMERS .STILL WAITING FOR A REPLY OFF ON THE BEACH AND MY MONEY BACK. WILL NEVER CONSIDER… Read Full Review

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“DO NOT BOOK THROUGH THIS COMPANY”

Written on: 13/08/2014 by peterorange (1 review written)

DO NOT BOOK ANYTHING THROUGH ON THE BEACH AS THEY R NOT A GENUINE COMPANY MY GRANDAUGHTER HER BOYFREIND & CHILDREN GOT 2 THERE DESTINATION YESTERDAY & WHEN THEY GOT THERE THEY FOUND THAT THE COMPANY HAD WENT BUST WHO SHE SPOKE 2 THE NIGHT B4 & WAS ASSURED THAT EVERYTHING WAS ALL GOOD 2 GO BUT WHEN THEY GOT THERE THAT WAS NOT THE CASE THEY HAD NO HOTEL BOOKED NOTHING WHAT SHE PAID 4 SHE WAS DEVESTATED HAVING PAID ALL THAT MONEY TO A COMPANY THAT DOES NOT DO WHAT U PAY 4 WE HAVE HAD 2 SEND MONEY… Read Full Review

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“Poor customer service”

Written on: 12/08/2014

I recently made a booking with on the beach for a hotel stay with my family. I was completely dissatisfied with the accommodation and also felt unsafe. Having contacted on the beach as soon as their offices opened, no urgent action was taken about my complaint resulting in me paying for an extra nights accommodation which I did not use. I made three calls to them and while they advise that you will be charged 10p per minute plus international rate, you will be held in a queue for anything up to… Read Full Review

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“Do Not Book Your Holiday with this Company!!”

Written on: 12/08/2014 by Berkshiremum (1 review written)

Ok so you may find your holday slightly cheaper booking through this company but my god are you in for disappointment if you need to contact them! Their phone line is not answered, I tried and tried just ended up with a huge phone bill my end and the pleasure, or not of listening to a continuous stream of music and garbage whilst on hold! You can of course open a case and email them - they do eventually respond however not with an answer to your question and then close the case so you have to… Read Full Review

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“No customer service”

Written on: 09/08/2014 by Anaya188 (1 review written)

We arrived at the hotel to find it under repair and generally poor quality when it had been sold as a 5star resort. We complained to on the beach at the time and spent £40+ in telephone calls. The rep was worse than useless and supplied by hotels.com whom they had purchased the hotel from. On return we sent a complaint to on the beach they passed it on to hotels.com and when I tried to reply to any of the emails I had been sent none of the email addresses would take my reply. There is no… Read Full Review

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“Dont book with this company”

Written on: 07/08/2014 by yeMcLeod1972 (1 review written)

Having found the holiday we wanted we boked and payed staight the way as only 3 weeks until we went.With in an hour of booking they phoned back to say hotel fully booked but had found use another near by , so looked on TripAdvisor to see only to find out it was a really bad 1star hotel , now we wasn't happy so phone back time and time again having to wait in queue of upto 10 poelpe.We wanted to cancel the holiday but toke over an hour before we got tthrough.Asked for are money back and was told… Read Full Review

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“do not use!!”

Written on: 05/08/2014 by cazziep34 (1 review written)

My 20 year old daughter has just arrived in Majorca and told no reservation at the lovely hotel they booked, put in an awful one!! Scandalous, I am one worried mother… Read Full Review

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“Good luck”

Written on: 05/08/2014 by AlexanderChapman41 (1 review written)

It seems if you arrive for your holiday and all is well, great. But when things are wrong and it seems they frequently are, good luck getting onthebeach to fix it. We arrived on hols last week abroad and find only 2 of our 3 rooms have been booked. .. Try their live chat... 'Someone will be with you shortly' - gave up after 20 minutes ... Try their message service online... A 3 day wait for an answer.. (Enjoying your stress free holiday) .... Ring them and wait for anywhere between 10… Read Full Review

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“never book with on the beach”

Written on: 28/07/2014

I book with on the beach to go to Spain to Hesperia Sabinal when I went to check in the hotel receptionist told me my booking was scraped due to a company called Euro room who had gone in to administration in January 2014 and that the sabinnal had stop trading with On The Beach because of Euro rooms . so I was stuck I had to pay 66 EOROS TO STAY AT THE Sabinal FOR ONE NIGHT. thanks to the wonderful staff of the hotel and ATOL I GOT TO SPEND MY HOLIDAY AT THE wonderful hotel but it took16 hours… Read Full Review

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“rubbish , 9th in phone line queue , then back to...”

Written on: 27/07/2014

BOOKED ON LINE , THEN REALISED ID 4GOTTEN TO DO TRANSFERS AND BAGGAGE SO PHONED GOT A QUOTE THEN WENT BACK ON LINE TO BOOK ....BUT IT SHOWED £75.00 MORE......PHONED TO FIND OUT WHAT THATS ALL ABOUT 9TH IN THE QUEUE, BUT DECIDED TO WAIT GOT TO NEXT CALLER AND IT WENT BACK TO 9TH.........WELL ... OFF... GOING TO TRY AND CANCEL THE WHOLE HOLIDAY NOW .. DO NOT BOOK WITH THEM YOU AHVE BEEN WARNED.... … Read Full Review

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“Rubbish customer service”

Written on: 21/07/2014 by Sparkle123 (1 review written)

I booked some flights through On The Beach, I had used them before and they had been ok. Once I booked the flights I realised I hadn't been given the option to purchase meals so I phoned up to ask. After waiting forever in a queuing system the girl said she could add them for a £25 admin fee (which was rubbish as you only need to log into the flight company's website to do it with no charge. I queried this and she gave me another number to call which didn't exist. I then had to join the… Read Full Review

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“On The Beach - Cheats”

Written on: 19/07/2014 by Hopper1994 (1 review written)

I would recommend caution using On The Beach. We had a holiday booked with them which we had saved for and were very much looking foward to. It was all paid for and the vouchers downloaded ready to travel. The night before we were due to travel we noticed we'd received an email with a new voucher for a different hotel on the other side of the Island. It was late at night and we were travelling early the following morning. We set off to the airport and tried to contact them en-route. After… Read Full Review

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