On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Booking Issues”

Written on: 26/08/2016 by gilbertthegoalie (1 review written)

I booked flights to Alicante from Manchester and paid by AMEX. Received email stating that I should wait 48 hours for confirmation. Next day I received an email asking me to call premium rate number as OTB had supposedly tried to contact me. I called the number and eventually was told that AMEX was not acceptable and would I like them to try and re-book using alternative Credit Card details which I agreed to. The original price of £260 had jumped to about £480 (apparently) so went direct… Read Full Review

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“Phone queue ”

Written on: 26/07/2016 by 1964Fletcher (1 review written)

Didn't even get as far as booking a holiday! Calls charged at 10p per minute plus network charges so they keep you holding on with terrible music for ages - good but unethical way to make money. I'd tried to book flights direct but came up as sold out, even though OTB were still advertising them - I hung up eventually thinking all they would do is tell me flights were sold out anyway. Completecwastecofvtimecand energy, wish I had read reviews first… Read Full Review

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“WORST HOLIDAY COMPANY EVER EXPERIENCED”

Written on: 12/07/2016 by greenlantern77 (1 review written)

ON THE BEACH. Booked in March 2016, Solana Hotel Malta. Agreed Price £1271.58. Subject to increases to £1291.39, change of price some identified others ? NOT THE CHEAPEST Try another if you require a Sunshine Holiday. Stipulated, and apparently by on the beach agreed no BASEMENT rooms, this further to Trip Advisors feedbacks. What did we get a single basement room!, though booked a Studio deluxe apartment, NOT BASEMENT. BUT worst of all NO notification or indication of what was to… Read Full Review

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“THE WORST ”

Written on: 08/07/2016 by 0710x (1 review written)

PLEASE do not use this site. The customer service is the worst I have ever experienced. £30 administration fee every time you add extras (you cannot ad more than one extra at a time to save this fee) no updated flight information. NO way of getting through to anyone. I am 1 month away from my holiday and regretting using this site so much. Looking for a way to formally complain as it has caused so much stress! I will defiantly be going back to booking my holidays by myself, so much… Read Full Review

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“The worst service, avoid avoid avoid”

Written on: 06/07/2016 by Jmylk (1 review written)

The worst customer service ever! Booked premium seats on a flight for £90 (front 6 rows on the website) were given row 23. When we complained and asked for a refund we were then told we would only be refunded £30? After complaint after complaint and ridiculously long waiting times on phone calls to customer service, arranging management call backs that never happened and finally the threat of legal action and recording the phone calls they agreed to a full refund. Only £30 was refunded. A… Read Full Review

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“cancelled my flights 48 hours after booking!”

Written on: 30/06/2016 by CruzSchmidt109 (1 review written)

Booked four flights, 2 days later i receive a email from on the beach saying they have been trying to contact me, (which is a lie)as i was in all day and they had my mobile number as well!, telling me to ring them at my expense. When i spoke to some one she said the flights have gone up by £70 per person! do i want the flights still. Of course i said no. The flights were still on offer for the original price i paid on the website for two days, and never went up to the price she said! FALSE… Read Full Review

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Gilbertthegoalie's Comment

Written on: 26/08/2016

Just had the same experience.

Got email saying they tried to contact me - no missed calls!

Had booked flights via OTB but didn't accept CC details. Called the 0871 number and was told prices had gone from £260 to about £480 - told them to forget it and then booked the same flights direct with airline for £240 although they were still on OTB web site at £260!!

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“Terrible service! Do not use ”

Written on: 09/04/2016 by 1969Hood (1 review written)

Holiday to Sharm cancelled over a month ago as flights cancelled. Easyjet have refunded me but still owed over £1500 by on the beach!! No reason to keep my money for over a month and causing issues in booking new holiday as money owed needed to pay for it. Spoke to company several times and told 3 weeks ago money would be back within 7 days. Still nothing, no justifiable reason, and not responded to my messages!! DO NOT USE THIS COMPANY!! Will never book with them again!… Read Full Review

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Natshields1986's Comment

Written on: 06/07/2016

We have also had this problem.... 8 months later were still waiting for our refund which they are holding. Again we had no reply to messages we sent them so we had no option but to get legal advice. Discusting service I'll never use them again!!!

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Bellbella8891's Comment

Written on: 21/08/2016

This is quite worrying. Me and three friends booked a pacakge deal to ibiza. We have just come back. When we arrived at the hotel we were told the hotel hadn't been paid for it's only been reserved through booking.com????? even though we had paid for it. Because we arrived at the hotel at 2am OTB customer service was closed so we had to sleep in the hotel lobby on the first night as we wanted to speak to somone from OTB to find out what was going on. We called them the following morning only for them to tell us there was a glitch in the system and we had to pay for hotel again, it cost us more money for the hotel than it did when we booked with OTB. This caused a lot of stress for the group as neither of us could afford to pay £1,350 up front there and then. In the end i used all my wages from work as luckily i had been paid that day to pay for the hotel....again. OTB have said they would refund is within 7 days but after reading all these comments im not sure thats even going to happen.

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“ Hidden charges. Tel call with cost 60p/m”

Written on: 06/02/2016 by Larryf150 (1 review written)

Avoid At all costs. We booked flights for 6 to Greece for 2016. All fine when booking online. Then get a call about 4 hours later advising Thomson have increased their fares. I wasn't in a position to check at the time so went ahead. When I got online about an hour later the flights were still the same cost. Called otb to query and was told the system they book their flights from showed them having increased. Whilst on the phone to otb I web chatted to Thomson and they confirmed no increase… Read Full Review

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“Avoid avoid avoid”

Written on: 22/01/2016 by Craftycarper2004 (1 review written)

Still awaiting a refund for my holiday 2 months after On The Beach cancelled it. There excuse is that the airline has not refunded them so they will not refund me and will not do so until the airline refund them! If they cannot afford to refund me £450 what does this tell you about them, are they really financially a safe company to give your hard earned money to? I used them as they were cheaper than the mainstream companies but the old saying "you get what you pay for" is so true, a… Read Full Review

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Natty6's Response to Craftycarper2004's Review

Written on: 26/03/2016

I'm in the same situation as you. Cancelled my holiday to Turkey within 24 hours due to the Terrorism going on at the moment - £1500 they were so unsympathetic unhelpful and didn't even offer a destination change all I was given was a reduced cancellation fee which meant i still lose my full deposit of £1500.
I went straight to Thomas Cook explained everything. Completely lost all hope as I was going in circles but was not going to give up, kept emailing and tweeting TC then out of the blue i received a call from TC saying they would grant me a full refund 3 weeks later I 'm still waiting for my money but i'm not giving up!

ON THE BEACH ARE THE WORST HOLIDAY PROVIDERS EVER!! AVOID AT ALL COSTS BETTER TO PAY A BIT MORE

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“If you want a holiday DO NOT GO HERE!!!”

Written on: 18/01/2016 by Deborahyates (1 review written)

booked a holiday on 14/1/16 and put a £500 deposit down, to be called 48 hours later to say there has been a problem with their suppliers and flight had gone up by £261 after refusing to pay the additional charge, I asked for a supervisor to call me to discuss to which I was advised they would ring back within 24 hours. (I was happy to wait). then to get home from work to an email saying that the agent I spoke to (Omar) had cancelled our holiday and was going to refund money, I then rang up… Read Full Review

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Jonnyboy57's Response to Deborahyates's Review

Written on: 30/01/2016

sounds typical ,try your credit card or you may have legal cover on your home insurance breach of contract

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Mikeredhill's Response to Deborahyates's Review

Written on: 02/03/2016

thank you very much for your review! I have made a booking but managed to transfer money out the account so it will not be charged. Cheers!

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Hanginthere's Response to Deborahyates's Review

Written on: 14/02/2016

We had an absolute nightmare with this company it took ten months to sort but when we got the legal company DAS on too it they got our money BACK!!! Thanks DAS.Even when we got ABTA involved they sat on the fence and weren't much use. Just don't give in and tell the world how bad on the beach are.

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“Do not use”

Written on: 16/01/2016 by 187Corcoran (1 review written)

Do not use. Our holiday was cancelled 7 weeks ago and still no sign of a refund. Plus there are always hidden charges… Read Full Review

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Jonnyboy57's Comment

Written on: 30/01/2016

credit card cover section 73 , legal cover home insurance, been there, seen it ,done it .

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“Over booked hotel”

Written on: 01/01/2016 by Waynio (1 review written)

Booked our holiday as a surprise for our grandsons eleventh birthday the reason we booked this particular hotel was because of the newly built water park the hotel it self was fantastic aimed at couples and family's with the added bonus of been only 2 miles from Benidorm on our arrival we were told that on the beach should have contacted us to let us know that the hotel was overbooked and we would now be staying in Benidorm not Albir the hotel we were offered was no way up to the standard that… Read Full Review

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Jonnyboy57's Response to Waynio's Review

Written on: 30/01/2016

put a claim in for loss of enjoyment ,credit card ,legal cover insurance

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“REFUND”

Written on: 29/11/2015 by Conradyz489 (1 review written)

The service in place is absolutely disgraceful, the online message service is broken, the phone system doesn't work due an advertised fault, the message at 09:48 this morning was we are open 0900-2100 but no answer. There is no other method of communication available. No refund has been made , no message in my account despite easyjet cancelling last week. There seems little other options but to initiate legal proceeding for recovering my money and yet you still bombard me with mails for new… Read Full Review

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Mabruce's Comment

Written on: 19/01/2016

Have you got a refund yet? My holiday was cancelled in December and still no refund

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Jonnyboy57's Comment

Written on: 30/01/2016

phoning waste of time, get serious with legal cover or credit card cover

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“Disgusting ”

Written on: 26/10/2015 by Giovanna168 (1 review written)

I booked the cheapest flights online which is why we chose to surf the web - knowing prices go up but thinking when we BUY that price at the time of booking it is guaranteed. But no On the beach call me today to say my flights I bought yesterday are now 35 per person dearer so I can either cancel or pay up 35 per person more. Please take note you are not guaranteed their price when booking flights so might as well book else where so you know the outcome immediately not pending for 48 hours… Read Full Review

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Mabruce's Comment

Written on: 19/01/2016

Did you get a refund ?

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Sarahlyons's Comment

Written on: 20/01/2016

Not even an apology

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Jonnyboy57's Comment

Written on: 30/01/2016

they hook you in they know how how much the flights are ,just like we do when booking direct

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“Better off booking hotel, flights & transfers...”

Written on: 04/10/2015 by KaseyKing (1 review written)

Hotel facilities listed were incorrect. Contacted on the beach 3 times before my holiday, when I tried to call I was on hold for 15 minutes. Managed to contact them by messaging through their website response time was 2-7 days. Staff will just tell you to contact the flight operator they don't take any responsibility. I asked them a question about the hotel but found it quicker to contact the hotel directly myself. I will book my hotel, flights & transfers directly myself next time as did not… Read Full Review

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Jonnyboy57's Comment

Written on: 30/01/2016

its a package holiday ! thats the law

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Jonnyboy57's Comment

Written on: 01/02/2016

They are not a comparison site, if you type in on google, what are onthebeach registered as, the first line of text reads, online travel agency, it does not read online price comparison site.

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“nightmare”

Written on: 01/10/2015 by Goode354 (1 review written)

We had a nightmare with this company arrived in spain at 1am to be told there was no reservation in our name ..... I had to book the 4 of us into a different hotels over night costing 220 euro .....finally got our room at 4pm the next day after dragging our cases around all day but it was a 1 bed apartment not the 2 bed apartment we had payed for ......so myself and my partner ended up sleeping on a sofa bed all week ........... we have complained to there customer complaints department they… Read Full Review

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Jonnyboy57's Comment

Written on: 30/01/2016

try your legal cover on home insurance

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“CAN ANYONE HELP! ”

Written on: 29/09/2015 by michellexox (1 review written)

I have just booked with on the beach without reading the reviews now that i have done so, i so worried that everything is going to go wrong and i dont want to go out on holiday or even get to the airport and they dont have a clue! should i phone the hotel and the airline i am travelling with to confirm that on the beach have booked my holiday? and it is all inclusive so make sure that is booked aswell? i am having second thoughts to this and i dont want to loose over £1,000. Please anyone… Read Full Review

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Joshuamichael's Response to michellexox's Review

Written on: 01/10/2015

On the beach are not a very good company to deal with. I have only just had my complaint settled after 13 months, I had to take them to arbitration. But you never know all may be ok for you. Try not to worry, you should get all confirmations, airline voucher & hotel voucher emailed to you. Just check them all.
Enjoy your holiday

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Michellexox's reply to Joshuamichael's Comment

Written on: 02/10/2015

Thank you, there was a problem with flights so they let me cancel it without a charge and didn't take any money from my account which is good I've now booked with Thomson

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Oliver243's Response to michellexox's Review

Written on: 03/01/2016

If you have a problem, get receipts take photos, get names, film whatever, hopefully it will all go smoothly but sadly if it doesn't you will have to go to small claims court as OTB customer service is non existent. Beware that they also afterwards say 'we're just an agent' and the hotels etc they use are not ABTA affiliated so no protection.

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Traveller1974's Response to michellexox's Review

Written on: 02/10/2015

Hello

I have booked holidays twice with them. They cheat with the prices . Their prices are exorbitant for hotel accommodation and transfers but if you feel you have got a good deal then it should be fine.
Usually things are in place as they should be. You can phone hotel directly to check that your booking is in order. You should have received confirmation from airline as well, if not you can call them directly if you want.

There is usually no problem with the arrangements they have done. It's just that they cheat with the prices. Transfer can be half the price if you hire a cab from airport on landing and also on way back.
I was sold hotel deal with the offer of 'child going free' whereas in fact they charged adult rate for my child. It is just their money making gimmick but there is no problem with the services they have arranged for you.

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Michellexox's reply to Traveller1974's Comment

Written on: 02/10/2015

Thank you there was a problem with flights and they allowed me to cancel my booking without charge so that's good now booked with thomson

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“Company website is a farce as are staff!!”

Written on: 24/09/2015 by Armando1984 (1 review written)

My girlfriend attempted to book a late deal to spend a week with her son for his birthday, after getting error messages twice (I witnessed) she called her credit provider to confirm her card was fine, afterwards called another company and booked the holiday... next day an e-mail from OTB confirming not only 1 holiday but 2 identical (due to the repeated error messages) which she now has to pay! because her card provider has been told there was no issue with that website that day!! 06/08/15… Read Full Review

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Jonnyboy57's Comment

Written on: 01/02/2016

credit card refund, failure to supply service or goods

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“Dont trust”

Written on: 23/09/2015 by Kristin446 (1 review written)

Having been charged for two taxis and given one, having been charged for two exensive rooms and given a poor alternative, this company would not take responsibility for the error. My family was split and placed at distant ends of the hotel for two days. The hotel blamed Onthebeach stating "they always do this"… Read Full Review

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“I am totally confused now”

Written on: 23/09/2015 by jbLacroix1966 (1 review written)

Hi all. I am so confused now. I'm booked to travel with on the beach to Turkey on my own and I'm actually scared now. What if they haven't booked my hotel? There a 2hr transfer from the airport... What if it hasn't been booked? Last thing, after requesting a hotel change, the balance of my total holiday has gone up of over £100 but the difference in price between hotels was only 15 - 20 quid. Is that normal?… Read Full Review

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