On The Beach Holidays Reviews - www.onthebeach.co.uk

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Latest Reviews

“At your own peril!”

Written on: 26/08/2015 by Maggiep266 (1 review written)

I would have rated them 0 stars but there isn't an option! Booked our holiday and called to confirm, also got confirmation email and made sure that all okay via manage my booking on their site. Left for airport and arrived at check in at 7.30am for a 9.10am flight, only to be told by check in staff that on the beach and their agent Cosmos had not booked us, and about 10 other families on the flight! There was capacity on the plane but on the beach had not passed on our money to the air line!!… Read Full Review

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“Unhelpful customer care! Rip offs!”

Written on: 24/08/2015 by Anniej61 (1 review written)

Went to on the beach for a beach holiday to Tenerife. Booked a hotel that looked nice next to the beach only to find after I booked from my own research that it was not holiday area and the beach was pebbled. I contacted them to change or cancel booking they weren't interested in helping me and charged me £150 to cancel . Recontacted then via Facebook which she wasted my time asking questions to then respond by saying email customer care which I did and am now told to wait 28 days and I am… Read Full Review

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“952 people to date aren't wrong!!”

Written on: 24/08/2015

I Just want to reiterate what, to date 952 have been saying. This company stinks! Do not give them time of day!! The sooner they go out of business the better! We needed some last minute flights to Majorca, my partner found cheapest on OTB website and booked. Email came though confirming price, flight details etc. And advising to wait 48hrs for confirmation email. After booking, a chance conversation on the reputation OTB started doubts for my partner, she came home and told me and i did some… Read Full Review

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“You pays your money and takes your chance”

Written on: 23/08/2015

I thought I'd booked a holiday with On the beach but, no. Unlike a reputable travel agent, they advertise holidays and flights that they haven't actually got. You provide them all your details, including credit/debit card numbers and security codes. Then they contact the hotels and airlines to attempt to book your holiday on your behalf. If, as in our case, they are unable to fulfill your booking they then contact you to give you the 'good' news. The agent then offered to cancel my booking as… Read Full Review

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“time wasters”

Written on: 21/08/2015 by laura54321 (1 review written)

I booked a holiday to Fuerteventura yesterday. Got a phonecall today to say that the flights had increased by price and were £75 extra each! I told them to cancel the holiday, went back on to the website the flights had remained the same price!!! Rang back and spoke to someone different who advised I had been given the wrong details and it was the hotel that had increased not the flight, proceeded to bs me about prices and then offered for me to waste more of my time by 'go back on to the… Read Full Review

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“Disgraceful Company”

Written on: 19/08/2015 by jiDowney66 (1 review written)

On the beach took £1,688.50 from my account and then told me that the hotel that we had booked was no longer available. I was then told that it would take 4-5 days to refund my money. I have no other funds; I had saved up for over a year to take my 7 year old daughter on holiday. The reason why we booked it last minute was because I was still saving and also hoped to get a cheaper last minute deal. I had to tell my 7 year old daughter that she could no longer have a summer holiday because the… Read Full Review

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“Needs to shut down”

Written on: 18/08/2015 by 249Willoughby (1 review written)

So, I booked a holiday to Turkey. Got a call 24 hours later saying even though we said the flights were available, the return flight isn't- so either pay 500 pounds more or your holiday is cancelled. So, now holiday is cancelled. Complete tricksters. Should be sued and shut down. DO NOT GO THERE!… Read Full Review

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“VERY POOR ”

Written on: 18/08/2015 by KarleyKearns254 (1 review written)

booking my holiday with on the beach was the worst decision ever, firstly they said it is cheap but it is not, secondly when you tried calling their customer service they never pick up, when you email they take a week to reply. their online chat is always offline, the customer service agents where very rude on the phone. Holiday should be fun but my experience with on the beach was a very horrible one and they didnt even seem to care. never will i or anyone i know book with them again… Read Full Review

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“False Advertising”

Written on: 17/08/2015 by ckGill76 (1 review written)

So found my late booking on the website which included flight numbers etc.I made my payment and then started the waiting game for confirmation,oK This only took 24hrs or so.Got a phone call saying that the return flight not available,but we could possibly fly into another airport in the uk on return bearing in mind i had booked my car in for parking at a particular airport,are they for real! Holiday now cancelled! I can't believe that these sites are allowed to advertise package deals and not… Read Full Review

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“BE WAENED TO BOOK ”

Written on: 16/08/2015 by debbie46 (1 review written)

i will never book a holiday with this company again , try to cancel holiday 40 days before but the website wouldnt let me so i phoned the customer services was on hold for 30 mins but speaking to someone then i was told it had to be done online , so i tried again still wouldnt let me another 3 calls later after being on hold for over an hour finally managed it… Read Full Review

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“Found same room /dates / hotel £91 per week cheaper!”

Written on: 16/08/2015

Booked up with On The Beach - only to find my exact same hotel, dates, and boarding rate for £91 cheaper per week with Alpha Rooms! I emailed On The Beach and was told that as I didn't get in touch within 24 hours there is nothing they will do On the Beach are NOT the best rates - try Alpha Rooms first! … Read Full Review

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“CHECK YOUR BOOKING WITH HOTEL YOU MIGHT NOT BE STAYING...”

Written on: 15/08/2015 by 361Nolan (1 review written)

DOUBLE CHECK YOUR BOOKINGS..RING THE HOTEL YOU THINK YOU HAVE BOOKED TO CHECK THEY HAVE THE BOOKING.VERY IMPORTANT BECAUSE YOU MIGHT NOT BE GETTING IT. We found out the hotel we were going to was closed during our stay (by some luck) .. we contacted OnTheBeach and told them...they said it was open.. We even contacted the hotel and received an email from the hotel stating they were closed and had no record of the booking.. ONTHEBEACH still said they have confirmation in writing it was open… Read Full Review

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“Disappointed !! NOT RECOMMENDED”

Written on: 15/08/2015 by Meyer116 (1 review written)

Found a great price for a flight. onthebeach.co.uk took my credit card details and emailed me the confirmation. Within 4 hours they phoned to advise the flights were no longer available. Meanwhile flights had gone up by £200!!!!! Appauling poor service… Read Full Review

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“zero compassion”

Written on: 13/08/2015 by daves1372 (1 review written)

My brother passed away suddenly last weekand to try and put a smile on his sons face we booked for him and our daughter to join us on our holiday, booked 2 tickets same hotel, flightl in and outbound so far perfect as can be, thisis where problems occured. on the beach sent e mail 48 hrs later informing me that no inbound flight seats are now available on our flight so we need to amend their return flights, I explained our situation and was basically told theydont care, so a long story short… Read Full Review

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“very disappointing”

Written on: 10/08/2015 by wraters (1 review written)

We booked a family holiday for 10 people in February costing nearly £10000. The booking was made in two bookings. My 19 year old daughter was to fly the day before us with her boyfriend. When she arrived she took the pre-booked private transfer and asked for our 4* all inclusive hotel, to be told that the hotel hadn't been open for over a year. The hotel we had booked wast even open when i had made the booking. I had also called On The Beach numerous times leading up our holiday to ask if we… Read Full Review

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“Recent support re Tunisia attacks”

Written on: 04/08/2015 by Rogers424 (1 review written)

Following the recent attacks in Tunisia I was obviously concerned as I was due to travel to Sousse in July. Whilst I understand that the company priority was to give assistance to those already in the resort I have to say their communication was extremely poor. If you try to call you are left waiting in a queue for a long period of time then the call just cuts off. The same applied to the chat line I tried several times and after a long wait was just cut off or on one occasion waited an hour… Read Full Review

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“Awful ”

Written on: 29/07/2015 by KellyLoomis (1 review written)

Booked a last minute holiday an the hotel was nothing like it said it was, miles away from where we wanted, coach didn't come to pick us up, they lost out paperwork? Then was spoken to like dog muck by the customer service girl, disgusting, never book with use again… Read Full Review

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“Hard to believe these people still in business”

Written on: 28/07/2015 by Kerr276 (1 review written)

Booked a last minute deal on wed last week a week to cyprus with flights from luton was told to expect an email within 12 hours and was to check details No email arrived and after 12 hrs my mum gets a call from OTB to inform her problem with flights When i got in mum spoke on my behalf as im deaf and was informed flights to luton not available it had to be gatwick which i agreed to however when they gave the details of these flights which inculded a stop over in Brussels and a home flight… Read Full Review

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Wltall's Comment

Written on: 30/07/2015

Try ABTA first, then a solicitor and/or Watchdog. This company treat its so called customers with utter contempt and the fact that there are so many of these reviews is concrete evidence of that. What you outline above is corporate bullying of the worst kind - get some help and fight back. Try one of the national newspapers and/or Watchdog.

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“omg”

Written on: 27/07/2015 by happydayslastforever (1 review written)

I was so excited to find this holiday after spending best part of the day searching. It was a last minute deal and all was going well on the booking until i was ready to hand over the money!!! Because i was due to travel within 2 days of booking, i was not able to book online and had to dial the number on the screen. I was given 3 options. Option 1- waited 40 minutes for a lady to answer, she told me to redial and choose option 3. Another 20 minutes later, a man answered and said this is… Read Full Review

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Wltall's Response to happydayslastforever's Review

Written on: 30/07/2015

You were very lucky! Normally their policy is 'your money first, non delivery later'!

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“Good Until Something Goes Wrong ”

Written on: 27/07/2015

In June we had major problems on our holiday and submitted a complaint to, On The Beach Travel Company, who arranged the holiday for us. They were very polite with their emails but refused to take any responsibility for the failings of the holiday. Their standard reply is: Sorry we only act as a agent for your bookings. However we will pass your comments on to the relevant companies. Bye Bye. Please remember to come back to us next year. So we can take your money and fob you off again… Read Full Review

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