On The Beach Holidays Reviews - www.onthebeach.co.uk

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Latest Reviews

“Awful ”

Written on: 29/07/2015 by KellyLoomis (1 review written)

Booked a last minute holiday an the hotel was nothing like it said it was, miles away from where we wanted, coach didn't come to pick us up, they lost out paperwork? Then was spoken to like dog muck by the customer service girl, disgusting, never book with use again… Read Full Review

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“Hard to believe these people still in business”

Written on: 28/07/2015 by Kerr276 (1 review written)

Booked a last minute deal on wed last week a week to cyprus with flights from luton was told to expect an email within 12 hours and was to check details No email arrived and after 12 hrs my mum gets a call from OTB to inform her problem with flights When i got in mum spoke on my behalf as im deaf and was informed flights to luton not available it had to be gatwick which i agreed to however when they gave the details of these flights which inculded a stop over in Brussels and a home flight… Read Full Review

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Wltall's Comment

Written on: 30/07/2015

Try ABTA first, then a solicitor and/or Watchdog. This company treat its so called customers with utter contempt and the fact that there are so many of these reviews is concrete evidence of that. What you outline above is corporate bullying of the worst kind - get some help and fight back. Try one of the national newspapers and/or Watchdog.

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“omg”

Written on: 27/07/2015 by happydayslastforever (1 review written)

I was so excited to find this holiday after spending best part of the day searching. It was a last minute deal and all was going well on the booking until i was ready to hand over the money!!! Because i was due to travel within 2 days of booking, i was not able to book online and had to dial the number on the screen. I was given 3 options. Option 1- waited 40 minutes for a lady to answer, she told me to redial and choose option 3. Another 20 minutes later, a man answered and said this is… Read Full Review

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Wltall's Response to happydayslastforever's Review

Written on: 30/07/2015

You were very lucky! Normally their policy is 'your money first, non delivery later'!

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“Good Until Something Goes Wrong ”

Written on: 27/07/2015

In June we had major problems on our holiday and submitted a complaint to, On The Beach Travel Company, who arranged the holiday for us. They were very polite with their emails but refused to take any responsibility for the failings of the holiday. Their standard reply is: Sorry we only act as a agent for your bookings. However we will pass your comments on to the relevant companies. Bye Bye. Please remember to come back to us next year. So we can take your money and fob you off again… Read Full Review

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“they are the worstttttt”

Written on: 26/07/2015 by alleyezonioana (1 review written)

I booked the holiday 2 days ago and when i wanted to print the vouchers for the flight , transport and hotel we noticed that the second passenger name is changed miraculously !!!! we double checked 3 times before submitting and was no way the name was incorrect. they did it un propose !!! this is outrageous , now to change the name they are charging us 130 pounds for their mistake ???????? what kind of company is this??? I will write bad reviews on every website possible !!!… Read Full Review

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“Family Holiday to Rhodes runied”

Written on: 25/07/2015 by Moss154 (1 review written)

We booked this all online with these complete bandits. They were recommended by some friends who went to France for the weekend, no problem there. We wanted Rhodes with x2 kids under 5 year sold for 2 weeks. They took my hefty deposit, then decided to change our flights, I replied saying you cant do this, but they went ahead with it. I tried to cancel the entire booking, but they kept my money to this date, (£3k). I detest them, please, please stay clear of them… Read Full Review

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Dwt69's Comment

Written on: 27/07/2015

Contact Watchdog. We all need to stop this company.

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Johncena18's Comment

Written on: 28/07/2015

im just going to write my review wdnt piddle on them if they were on fire cant believe they are still in business go to watchdog ill come with u

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“KEEP AWAY FROM THIS COMPANY!!”

Written on: 23/07/2015 by Vardy7437 (1 review written)

We booked a holiday which unfortunately we have had to cancel due to personal reasons. I cancelled online and entered a card for the cancellation fee which was £250, however, the status of the holiday never changed. Then the e-mails started threatening to cancel my holiday if I didn't pay the full amount?!! So then I had the dis-pleasure of speaking to customer services, a 40 minute call only to get through to Miss Attitude, who confirmed that the cancellation hadn't come through. I was… Read Full Review

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Dwt69's Response to Vardy7437's Review

Written on: 27/07/2015

You should contact ABTA and Watchdog to try to get some resolution. We had a similar experience and are doing the same. Someone needs to take action to stop this bunch from ruining family holidays.

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“On the Beach Ltd ”

Written on: 22/07/2015 by CristianMcMillan (1 review written)

Do not under any circumstances get this agent to book your hotel or flight. Their customer service is terrible as they do not answer the phone and will not reply to their messaging service for days at a time and when they do still they do not answer your questions. They gave me a receipt for my flight and hotel and then added another £100 onto the total bill without any explanation and none was forth coming. When I cancelled my booking over 5 weeks before departure they took my flight money of… Read Full Review

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“On the beach”

Written on: 20/07/2015 by Nickandtrissie (1 review written)

My family and I have traveled with On the beach a number of times, this will not be repeated. Just spent over 4k in a 5star (5star my arse)hotel to Egypt which inevitably was the worst holiday I/we have ever had, it has being 2 glorious weeks of pain and aggravation, In fact I am sick of the sound of my own voice moaning. To start a 30 min transfer from the the airport to the hotel took well over 3 hours, it is the first time I have had to hand my cases through the side window of a bus. It… Read Full Review

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“ZERO STARS, APPALLING”

Written on: 20/07/2015 by Irist199 (1 review written)

They do not answer the phone but put you on hold at a premium rate, far too much for my small pension. They subject you to recorded loud screaming while you wait... and wait... and wait.I wasted 6 hours of my life trying to contact them. Their online chat helpline does not usually work. When they eventually reply to the chat line the staff are clueless and unhelpful. The owner of this dreadful company should be ashamed of itself… Read Full Review

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“Worst Customer Service ever and they don't care”

Written on: 20/07/2015

I've spent two days trying to get the airport tax back that they incorrectly charged me for my children. You can't get through on the phones and the online chat keeps you waiting for over an hour and then if you do get through they don't resolve the matter and then cut you off. I wish i'd used someone else. I'll never use them again. And to top it all the agent gave me a false e-mail address so I've given up… Read Full Review

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“rubbish”

Written on: 20/07/2015 by Byron449 (1 review written)

Worst company I have ever had to deal with. Stay away I wish I could give 0 stars… Read Full Review

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“NEVER EVER AGAIN!!!!!”

Written on: 19/07/2015 by Lauraleeg (1 review written)

The worst customer service I've experienced. After my partner and I were not picked up for our scheduled transfer back to the airport we had to pay for our own private cab there, when we called we were told that the coach came early (almost 40 min) and left as we were obviously not waiting outside, it states that you need to be outside five min early, we were in fact waiting outside 25 min early, we were told that as long as we kept our taxi receipt we would get a refund as the coach driver was… Read Full Review

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“MISERABLE EXPERIENCE”

Written on: 19/07/2015 by 62Malloy (1 review written)

We booked our holiday a couple of months ago to Fuerteventura flying from Gatwick. We triple checked the paperwork from On the Beach - all in perfect order. Arrived at Gatwick yesterday to check in only to be told On the Beach had booked us to fly from Birmingham. They couldn't offer us anything else and when we left the airport (and the Gatwick staff who were helping us) they couldn't have cared less. God alone knows if/when they will refund our £3,600. This company are seriously not fit to… Read Full Review

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“Miselling prices on their website.”

Written on: 18/07/2015 by Faized1201 (1 review written)

Was quoted a competitive price yesterday evening for a weeks holiday online and went ahead a booked it inserting passenger details and payment, got a phone today stating they cannot honour the price provided within the 20 minute window yesterday, reason the airline have upped the price today!!. Waste of time and effort browsing fore holidays going with this company I will avoid them in the future… Read Full Review

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“NEVER BOOK WITH ON THE BEACH!”

Written on: 16/07/2015 by 1961McCall (1 review written)

I booked a package holiday paying in full at the time of booking. I wanted to buy some extras a few days before the travel and they have been absolutely awful let alone the service even answering my queries. In other words, this was actually an extra sales query and evenso online live chat always run out of session time before anyone replying, I held on the phone 38 minutes no one replied for 4 times different times of the day.It is truly the worst ever I have come across.I could not even find… Read Full Review

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“terrible customer service”

Written on: 12/07/2015 by stantheman44 (1 review written)

My wife and I recently booked a Hotel with on The Beach. Things went well until, we wanted to change hotels. Using their on-line chat, we were asked to supply certain information, which we did. A week later on enquiring why we had heard nothing, we were told the enquiry had been cancelled due to the wrong information being given. Again using the on-line chat, we asked what was wrong with the information. The agent told us and we explained he had not read it properly. he cut us off. On re-entry… Read Full Review

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“DO NOT USE ON THE BEACH”

Written on: 11/07/2015 by Lilliannak14 (1 review written)

This company has horrendeous hidden admin fees, we have paid £150 to change the surmame name of a single person, they promise to get back to you without 48 hours and have they? Of course not! And judging by the other reviews on here we may not even get to go on this holiday if they don't hurry up and get it sorted, a simple name change should not take this long, especially with the amount of money they take as admin fee. I would definitely not recommend to ANYONE, it is much simper and more… Read Full Review

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“Transaction fees!”

Written on: 09/07/2015 by ppCox484 (1 review written)

Haven't been on my holiday yet but I'm very appalled about the transaction fees that I'm being charged, I paid my deposit last week and was charged £5, payday this week and thought ooooo perfect il pay some more off of my holiday seen as that's the sensible thing to do! I then got charged again. So far I'v been charged £10 in fees which it doesn't state on their website, infant it didn't state on the email recepit either but has just shown up on my online banking! This is shocking. Their… Read Full Review

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By Onthebeachholidays

Written on: 10/07/2015

Hi, I'm sorry to read you're disappointed with the transaction fee, please note this is not a card fee and is only applied to payments made through the low deposit scheme. This is stated in our terms of business and is also stated on the payment page before completing your transaction, however I'm sorry you missed this. I'd advise you to do a fake search on our website so that you can view this information for yourself. Once again, I'm sorry for any inconvenience this has caused you - Emily

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“NO REFUND”

Written on: 07/07/2015 by Lyntjd (1 review written)

Totaly agree with other reviews about OTB. Around 2 months ago they charged me to much money for a holiday took full amount with in 10 min,promised refund after 4 telephone calls they have refused to give back the money they stole from me… Read Full Review

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