On The Beach Holidays Reviews - www.onthebeach.co.uk

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Latest Reviews

“Just booked”

Written on: 10/04/2016

Just booked with otb after hearing really good things but then stumbled across this website Now I'm getting concerned we have booked a week at Christmas on the costa brava However I did my booking over the phone which took a long time almost 45 mins but u got the email with all the confirmation etc within mins. I spoke to the lady on the line about my concerns of booking online hens calling and she said they so have a bad rep for online booking but it's because no one reads the small print… Read Full Review

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“Terrible service! Do not use ”

Written on: 09/04/2016 by 1969Hood (1 review written)

Holiday to Sharm cancelled over a month ago as flights cancelled. Easyjet have refunded me but still owed over £1500 by on the beach!! No reason to keep my money for over a month and causing issues in booking new holiday as money owed needed to pay for it. Spoke to company several times and told 3 weeks ago money would be back within 7 days. Still nothing, no justifiable reason, and not responded to my messages!! DO NOT USE THIS COMPANY!! Will never book with them again!… Read Full Review

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“Cancelled Flight ”

Written on: 02/04/2016 by StevenNeil (1 review written)

Firstly prior to our holiday we wanted to pre book seats, since their website never works we had to phone up. We did manage to pre book 2 seats but they charge an extortionate administration fee of £30 for doing so (lesson 1 hidden charges). Next 2 weeks before we were due to fly they deducted £40 from my account, since I had paid my holiday in full I phoned to see why, I was first told it was for unpaid hotel charges, after 2 more phone calls they said I had been accidentally charged again… Read Full Review

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“ Hidden charges. Tel call with cost 60p/m”

Written on: 06/02/2016 by Larryf150 (1 review written)

Avoid At all costs. We booked flights for 6 to Greece for 2016. All fine when booking online. Then get a call about 4 hours later advising Thomson have increased their fares. I wasn't in a position to check at the time so went ahead. When I got online about an hour later the flights were still the same cost. Called otb to query and was told the system they book their flights from showed them having increased. Whilst on the phone to otb I web chatted to Thomson and they confirmed no increase… Read Full Review

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“Avoid avoid avoid”

Written on: 22/01/2016 by Craftycarper2004 (1 review written)

Still awaiting a refund for my holiday 2 months after On The Beach cancelled it. There excuse is that the airline has not refunded them so they will not refund me and will not do so until the airline refund them! If they cannot afford to refund me £450 what does this tell you about them, are they really financially a safe company to give your hard earned money to? I used them as they were cheaper than the mainstream companies but the old saying "you get what you pay for" is so true, a… Read Full Review

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Natty6's Response to Craftycarper2004's Review

Written on: 26/03/2016

I'm in the same situation as you. Cancelled my holiday to Turkey within 24 hours due to the Terrorism going on at the moment - £1500 they were so unsympathetic unhelpful and didn't even offer a destination change all I was given was a reduced cancellation fee which meant i still lose my full deposit of £1500.
I went straight to Thomas Cook explained everything. Completely lost all hope as I was going in circles but was not going to give up, kept emailing and tweeting TC then out of the blue i received a call from TC saying they would grant me a full refund 3 weeks later I 'm still waiting for my money but i'm not giving up!

ON THE BEACH ARE THE WORST HOLIDAY PROVIDERS EVER!! AVOID AT ALL COSTS BETTER TO PAY A BIT MORE

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“If you want a holiday DO NOT GO HERE!!!”

Written on: 18/01/2016 by Deborahyates (1 review written)

booked a holiday on 14/1/16 and put a £500 deposit down, to be called 48 hours later to say there has been a problem with their suppliers and flight had gone up by £261 after refusing to pay the additional charge, I asked for a supervisor to call me to discuss to which I was advised they would ring back within 24 hours. (I was happy to wait). then to get home from work to an email saying that the agent I spoke to (Omar) had cancelled our holiday and was going to refund money, I then rang up… Read Full Review

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Jonnyboy57's Response to Deborahyates's Review

Written on: 30/01/2016

sounds typical ,try your credit card or you may have legal cover on your home insurance breach of contract

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Mikeredhill's Response to Deborahyates's Review

Written on: 02/03/2016

thank you very much for your review! I have made a booking but managed to transfer money out the account so it will not be charged. Cheers!

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Hanginthere's Response to Deborahyates's Review

Written on: 14/02/2016

We had an absolute nightmare with this company it took ten months to sort but when we got the legal company DAS on too it they got our money BACK!!! Thanks DAS.Even when we got ABTA involved they sat on the fence and weren't much use. Just don't give in and tell the world how bad on the beach are.

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“Do not use”

Written on: 16/01/2016 by 187Corcoran (1 review written)

Do not use. Our holiday was cancelled 7 weeks ago and still no sign of a refund. Plus there are always hidden charges… Read Full Review

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Jonnyboy57's Comment

Written on: 30/01/2016

credit card cover section 73 , legal cover home insurance, been there, seen it ,done it .

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“Over booked hotel”

Written on: 01/01/2016 by Waynio (1 review written)

Booked our holiday as a surprise for our grandsons eleventh birthday the reason we booked this particular hotel was because of the newly built water park the hotel it self was fantastic aimed at couples and family's with the added bonus of been only 2 miles from Benidorm on our arrival we were told that on the beach should have contacted us to let us know that the hotel was overbooked and we would now be staying in Benidorm not Albir the hotel we were offered was no way up to the standard that… Read Full Review

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Jonnyboy57's Response to Waynio's Review

Written on: 30/01/2016

put a claim in for loss of enjoyment ,credit card ,legal cover insurance

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“REFUND”

Written on: 29/11/2015 by Conradyz489 (1 review written)

The service in place is absolutely disgraceful, the online message service is broken, the phone system doesn't work due an advertised fault, the message at 09:48 this morning was we are open 0900-2100 but no answer. There is no other method of communication available. No refund has been made , no message in my account despite easyjet cancelling last week. There seems little other options but to initiate legal proceeding for recovering my money and yet you still bombard me with mails for new… Read Full Review

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Mabruce's Comment

Written on: 19/01/2016

Have you got a refund yet? My holiday was cancelled in December and still no refund

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Jonnyboy57's Comment

Written on: 30/01/2016

phoning waste of time, get serious with legal cover or credit card cover

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“No Return Transfer”

Written on: 26/11/2015 by 422Ashworth (1 review written)

Booked with on the Beach this year & traveled to Lloret de Mar. Package holiday Cheap & Cheerful - you get what you pay for... but this was not the problem. Our return Transfer back to Airport did not turn up at our Hotel reception as advised on documentation but collected from a different hotel!!!!!. By the time we had found out, the bus had already left leaving us no alternative but to very quickly hire a taxi at a cost of 143 Euros. We lodged a complaint as soon as we arrived back home in… Read Full Review

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Oliver243's Comment

Written on: 03/01/2016

I had same experience with otb this year they have never refunded anything, they only respond at all if I write on their Facebook page, they are a dreadful company with zero customer care

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Jonnyboy57's Comment

Written on: 01/02/2016

If you purchased two elements from the same provider at the same time this now by law counts as a package holiday, e.g. flight & hotel, hotel & transfer. Incidentally, if you google package holiday travel agents, On the beach come up, but they state that they do not provide package holidays, this is not the case and they should not be saying that. ABTA or your legal cover, home insurance or your credit card legal department should be able to confirm this. Your credit card provider is also liable by law for non supply of goods, section 73. give it a go you have nothing to loose.

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Jonnyboy57's Comment

Written on: 30/01/2016

package holiday rules should apply credit card, legal cover

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“Disgusting ”

Written on: 26/10/2015 by Giovanna168 (1 review written)

I booked the cheapest flights online which is why we chose to surf the web - knowing prices go up but thinking when we BUY that price at the time of booking it is guaranteed. But no On the beach call me today to say my flights I bought yesterday are now 35 per person dearer so I can either cancel or pay up 35 per person more. Please take note you are not guaranteed their price when booking flights so might as well book else where so you know the outcome immediately not pending for 48 hours… Read Full Review

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Mabruce's Comment

Written on: 19/01/2016

Did you get a refund ?

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Sarahlyons's Comment

Written on: 20/01/2016

Not even an apology

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Jonnyboy57's Comment

Written on: 30/01/2016

they hook you in they know how how much the flights are ,just like we do when booking direct

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“Better off booking hotel, flights & transfers...”

Written on: 04/10/2015 by KaseyKing (1 review written)

Hotel facilities listed were incorrect. Contacted on the beach 3 times before my holiday, when I tried to call I was on hold for 15 minutes. Managed to contact them by messaging through their website response time was 2-7 days. Staff will just tell you to contact the flight operator they don't take any responsibility. I asked them a question about the hotel but found it quicker to contact the hotel directly myself. I will book my hotel, flights & transfers directly myself next time as did not… Read Full Review

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Jonnyboy57's Comment

Written on: 30/01/2016

its a package holiday ! thats the law

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Jonnyboy57's Comment

Written on: 01/02/2016

They are not a comparison site, if you type in on google, what are onthebeach registered as, the first line of text reads, online travel agency, it does not read online price comparison site.

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“nightmare”

Written on: 01/10/2015 by Goode354 (1 review written)

We had a nightmare with this company arrived in spain at 1am to be told there was no reservation in our name ..... I had to book the 4 of us into a different hotels over night costing 220 euro .....finally got our room at 4pm the next day after dragging our cases around all day but it was a 1 bed apartment not the 2 bed apartment we had payed for ......so myself and my partner ended up sleeping on a sofa bed all week ........... we have complained to there customer complaints department they… Read Full Review

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Jonnyboy57's Comment

Written on: 30/01/2016

try your legal cover on home insurance

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“CAN ANYONE HELP! ”

Written on: 29/09/2015 by michellexox (1 review written)

I have just booked with on the beach without reading the reviews now that i have done so, i so worried that everything is going to go wrong and i dont want to go out on holiday or even get to the airport and they dont have a clue! should i phone the hotel and the airline i am travelling with to confirm that on the beach have booked my holiday? and it is all inclusive so make sure that is booked aswell? i am having second thoughts to this and i dont want to loose over £1,000. Please anyone… Read Full Review

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Joshuamichael's Response to michellexox's Review

Written on: 01/10/2015

On the beach are not a very good company to deal with. I have only just had my complaint settled after 13 months, I had to take them to arbitration. But you never know all may be ok for you. Try not to worry, you should get all confirmations, airline voucher & hotel voucher emailed to you. Just check them all.
Enjoy your holiday

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Michellexox's reply to Joshuamichael's Comment

Written on: 02/10/2015

Thank you, there was a problem with flights so they let me cancel it without a charge and didn't take any money from my account which is good I've now booked with Thomson

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Oliver243's Response to michellexox's Review

Written on: 03/01/2016

If you have a problem, get receipts take photos, get names, film whatever, hopefully it will all go smoothly but sadly if it doesn't you will have to go to small claims court as OTB customer service is non existent. Beware that they also afterwards say 'we're just an agent' and the hotels etc they use are not ABTA affiliated so no protection.

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Traveller1974's Response to michellexox's Review

Written on: 02/10/2015

Hello

I have booked holidays twice with them. They cheat with the prices . Their prices are exorbitant for hotel accommodation and transfers but if you feel you have got a good deal then it should be fine.
Usually things are in place as they should be. You can phone hotel directly to check that your booking is in order. You should have received confirmation from airline as well, if not you can call them directly if you want.

There is usually no problem with the arrangements they have done. It's just that they cheat with the prices. Transfer can be half the price if you hire a cab from airport on landing and also on way back.
I was sold hotel deal with the offer of 'child going free' whereas in fact they charged adult rate for my child. It is just their money making gimmick but there is no problem with the services they have arranged for you.

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Michellexox's reply to Traveller1974's Comment

Written on: 02/10/2015

Thank you there was a problem with flights and they allowed me to cancel my booking without charge so that's good now booked with thomson

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“Company website is a farce as are staff!!”

Written on: 24/09/2015 by Armando1984 (1 review written)

My girlfriend attempted to book a late deal to spend a week with her son for his birthday, after getting error messages twice (I witnessed) she called her credit provider to confirm her card was fine, afterwards called another company and booked the holiday... next day an e-mail from OTB confirming not only 1 holiday but 2 identical (due to the repeated error messages) which she now has to pay! because her card provider has been told there was no issue with that website that day!! 06/08/15… Read Full Review

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Jonnyboy57's Comment

Written on: 01/02/2016

credit card refund, failure to supply service or goods

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“Dont trust”

Written on: 23/09/2015 by Kristin446 (1 review written)

Having been charged for two taxis and given one, having been charged for two exensive rooms and given a poor alternative, this company would not take responsibility for the error. My family was split and placed at distant ends of the hotel for two days. The hotel blamed Onthebeach stating "they always do this"… Read Full Review

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“I am totally confused now”

Written on: 23/09/2015 by jbLacroix1966 (1 review written)

Hi all. I am so confused now. I'm booked to travel with on the beach to Turkey on my own and I'm actually scared now. What if they haven't booked my hotel? There a 2hr transfer from the airport... What if it hasn't been booked? Last thing, after requesting a hotel change, the balance of my total holiday has gone up of over £100 but the difference in price between hotels was only 15 - 20 quid. Is that normal?… Read Full Review

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“Failed to book our hotel”

Written on: 18/09/2015 by martinhewitt (1 review written)

We booked our holiday 9 months ago. We had been to the Pergola hotel in Mellieha, Malta last year and had booked the hotel with sea views and views of the church during the feast fireworks displays. This was a specific request booked as I say, 9 months previously. On our arrival we were told that On The Beach had failed to book our room and after four hours of being left in limbo we were sent to another hotel at the other end of the resort away from the rest of our family members. This was… Read Full Review

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“Terrible”

Written on: 13/09/2015 by Nicholsonlo280 (1 review written)

I Booked a weekend away in Spain with this awful company yesterday. We paid for all inclusive when confirmation came through it stated room only. Tried calling them today they were totally unhelpful, not interested and said they won't do anything about it and if we cancel will lose the flight money!! Have now had to email them to try and upgrade its either going to cost us a fortune or won't hear back from them. It's just to get more money out of you. Not travelled yet but can guarantee we… Read Full Review

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“Payment for luggage”

Written on: 13/09/2015 by Caylee342 (1 review written)

PLEASE BE AWARE that on the beach will falsely charge you for your luggage and not notify you that your ticket may allow you a free 20kg suitcase. Hence they will charge you £43 unnecessarily. Apparenly this is their way of making money… Read Full Review

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N6Joe's Comment

Written on: 20/09/2015

Sorry I didn't see this review earlier ,Ive just been ripped off for the same thing.can this be looked into by trading standards as it states on their website that flights with Thomas Cook / thomsons include 20k luggage allowance .

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